Hello,
I try to use 2 specific email address to create tickets in Freshdesk.
The first email address must create ticket assigned to group “A” and the second email address must create ticket assigned to group “B” but then 2 email address create ticket in group “A”
+1
you probably have to create an automation on ticket creation where the ticket for “to email” address as A email or B email then assign to the group you want
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