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I am trying to pull an excel file that only contains unverified contacts from our FreshDesk. it doesn’t matter how many contacts I select exporting includes all contacts, and I don’t see an field option that would display if a contact is verified or not. 

following

Go to your contacts section, top left,  click the filter drop down option and choose unverified contacts

 

from there, you can then export that specific filtered list out

 

Unfortunately when I do that, or even when I try checking boxes on a limited number of contacts the exported file always just contains all of our contacts. It never pulls just the unverified view, or just the contacts I have selected.  

 

(Beeta Bear on a shared team account)

Hi @beeta bear 

Greetings from Freshworks community.

We understand that you are trying to export the unverified contacts from the UI. As of today, this will not be possible within the helpdesk. However, you can use APIs to filter the unverified contacts. Here is the API documentation for the same: https://developers.freshdesk.com/api/#filter_contacts

Sample API endpoint: 'https://domain.freshdesk.com/api/v2/search/contacts?query="active:false"

You can replace “domain” in the above URL with your Freshdesk account subdomain.

Regards, 
Kajal

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