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abinaya.sivaguruApprentice

Freshchat release notes - 7th October, 2018

Improvements/Enhancements:1. ES Dynamic indexing for conversations:                Conversations will now load faster with the updated Elastic Search.2. Display all department fields - Freshservice integration:                Previously, only the first ten fields were displayed. Now all the departments from Freshservice will be displayed on Freshchat.3. Link to Omnichat from web.freshchat.com:                You will now find an install link to Freshchat's chrome extension - Omnichat, from the Freshchat's user meta data section, in web.freshchat.com.Bug Fixes:1. Customer widget landscape mode issue in iPad:                Widget didn't load as full screen in landscape mode on iPad, which is now fixed.2. Unread message count for In-App Campaign:                Unread message count was not displayed on customer widget for In-App Campaign. It is now fixed. 3. Customer widget landscape mode issue on Android devices:                Widget didn't load as full screen in landscape mode on Andr

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abinaya.sivaguruApprentice

Freshchat release notes - 11th October, 2018

Improvements/Enhancements1. File attachment limit increased to 35MB:                The file attachment limit has been increased from 30 MB to 35 MB for each file in the Quick Access repository.2. Batch service for Widget:                All event requests (data dog events, event store calls) will now be collated and sent as bulk requests which improves XHR efficiency. 3. Agent logout across all tabs:                When agent has web.freshchat.com open in multiple tabs and logs out from one tab, he is automatically logged out from the other tabs as well. Previously this was not the case.4. Agent 'isTyping' for webhooks:                 When agent starts to type a reply, they 'is typing' status will be shown to customers. This was possible only in the native Freshchat widget. Now it is possible to display the status in custom widgets too.5. Display unread count in numbers:                Unread campaign message was displayed as a red dot before, now the unread count will be shown withi

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abinaya.sivaguruApprentice

Freshchat release notes - 26th October, 2018

New Features:1. Whatsapp Integration via Smooch for Estate customers:            We now support Whatsapp integration for Freshchat webapp via smooch.io. However, it is currently in Beta state and is only made available on request.Enhancements/Improvements:1. Xcode 10:           Our iOS SDK now supports Xcode 10. 2. FAQ deep links:            FAQ deep linking(hyperlink FAQs within FAQs) is now possible in Android SDK.             

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abinaya.sivaguruApprentice

Freshchat release notes - 30th October, 2018

Enhancements/Improvements1. Languages:            We now support Brazilian Portuguese language in user widget.2. React Native Improvements:            Freshchat iOS and Android versions are updated to 1.5.5 and 1.5.3. We've now exposed APIs to support custom localisable string file in iOS.Bug Fixes:1. Multilingual FAQs:            Agents can now search multilingual FAQs in Inbox.2. Conflicting CSS style fix in Freshdesk:             Conflicting css style for the Freshchat agent widget with Freshdesk is now fixed. 

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abinaya.sivaguruApprentice

Freshchat release notes - Facebook integration and Multilingual FAQ search in Inbox

ENHANCEMENTS/IMPROVEMENTS:Enhanced Facebook Integration:Nov 7, 2018                We have revamped the Facebook integration in Freshchat. We have made it more easier to integrate your Facebook page with Freshchat.Bug fixes:Multilingual FAQ search in Inbox:Nov 2, 2018                    Agents will now be able to search and send multilingual FAQs to customers in the Freshchat Inbox.

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abinaya.sivaguruApprentice

Freshchat release notes - 23rd November, 2018

Enhancements/Improvements:1. Half-yearly payment:                We have now introduced half-yearly payment in Freshchat Billing.Bug Fixes:1. Facebook FAQ issue fixed:                FAQs shared through Freshchat's Facebook integration are now viewable in Facebook messenger.

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abinaya.sivaguruApprentice

Freshchat release notes - Business Hours by Group and other enhancements

Enhancements:1. Business Hours by GroupsNov 26, 2018                                                        With new Business Hours, for each day, you can add multiple business hour slots. The time between each slot will be considered as a break. You can set up Away message to be displayed during these break hours as well as during your offline hours. The Away message now supports rich media. One of the major additions to our Business Hour feature is the introduction of Group Business Hours. If you are on Estate plan, you can set up different working hours for your various teams for each day of the week by mapping Business Hours to Groups.2. Custom properties in Agent WidgetNov 27, 2018                                Agents can now add custom user properties in the agent widget inside the helpdesk (for example: agent widget inside Freshdesk).

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abinaya.sivaguruApprentice

Freshchat release notes - Canned Response by Groups and other enhancements

New Features1. Improved Canned Responses for Android:                We now support Canned Responses in Android.Enhancements/Improvements1. Improved Canned Responses:                You can categorise Canned Responses, share with the team or create a private category of Canned Responses. You can also assign Canned Responses.2. Improved Canned Responses for iOS:                Improved Canned Responses are now supported in iOS.3. Region selection in Chrome extension Agent widget:                You can now select region 'US or EU' in the chrome extension when you login.4. Slack Integration Enhancement:                The invite user option is now removed from the Slack integration settings page. Instead, you can invite new users by adding them directly to the slack channel.5. Convert conversation option for Freshservice in Agent Widget:                You can now convert a conversation into a Freshservice ticket from the Agent Widget.Bug Fixes1. High values for First Response Time and R

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abinaya.sivaguruApprentice

Freshchat release notes - New domain to whitelist

Here's a new domain that you need to add to your list of whitelisted domains to start using Freshchat:assetscdn-web.freshchat.comFor the entire list of domains that you need to whitelist, checkout this support article.

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abinaya.sivaguruApprentice

Freshchat release notes - Cloudfront CDN for EU

Cloudfront CDN for EUWe are now running on Cloudfront CDN for EU. This does not change anything except our static files will be served much faster (from servers closer to users).

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Freshchat release notes - 4th January, 2019

New Features:Portuguese(Brazilian) language support:Dec 19, 2018            Agents can now setup their preferred language in Profile settings. We currently support English and Portuguese(Brazilian).Freshchat - Freshdesk integration for iOS agent app:Dec 29, 2018            Agents can now convert conversations into Freshdesk tickets on iOS app.            Improvements/Enhancements:Reduced Widget Size:Dec 19, 2018            Freshchat widget size is now reduced to 553KB. Previously it was 890KB.Crop Picture Ability:Jan 01, 2019            You can now crop Profile Picture, image in Account Settings, Message Channel image and Bot image/Updated WordPress plugin:Jan 03, 2019            We have updated the code snippet for WordPress plugin integration.Bug Fixes:Inconsistency in FAQ search:Dec 14, 2018             FAQ articles for certain keywords were not getting displayed on search on the user side but were appearing on the Agent side. This is now fixed.Desktop Notification:Dec 18, 2018     

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Freshchat release Notes - January 18, 2019

New Features:1. Convert long text into fileDec 27, 2018            When the message you type is more than 2000 characters will be sent out as a text file.2. Add-on for custom viewJan 01, 2019            The current number of custom views you can add in Freshchat is 500. If you need more, you can contact Freshchat support team and we will be able to enable more custom views for you as an add-on, for free.Enhancements/ Improvements:1. WhatsApp IntegrationJan 09, 2019            User name will be retrieved from their WhatsApp profile when they initiate a chat.2. Android SDK enhancement:Jan 07, 2019            You can now  configure away message and custom response expectations on Android SDK. You can also completely hide it via configuration flag.3. iOS SDK enhancement:Jan 09, 2019            You can now  configure away message and custom response expectations on iOS SDK. You can also completely hide it via configuration flag.4. iOS Agent AppJan 09, 2019            You can now save and sh

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abinaya.sivaguruApprentice

Freshchat release notes - Bug Fixes (January 25, 2019)

Bug Fixes1. Translation correction in Settings Page:            There was a minor spelling error in the translation of Brazilian Portuguese language in the Profile Settings page. This is now fixed.2. Incorrect Timestamp in the latest message:            The time stamp on the latest message was showing up as "in now" instead of "now", due to the time difference between the user time zone and the server time zone. This is fixed.3. Assignment Rule issue:            Assignment rule was not working when one of the conditions was “URL contains” with an input containing camel case character. This is fixed.4. Agent reply showing up in a different conversation:             When agents switch between different conversations and reply fast, the reply sent on one conversation was showing up in a different conversation which required a page refresh. This is now fixed.5. Widget load on IE11:           Fixed an issue where Freshchat widget was not loading in IE11. 6. Spacing issue in Email Notificati

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abinaya.sivaguruApprentice

Freshchat release notes - 1st February, 2019

Bug Fixes1. Facebook page:            There was an issue with channel to group mapping for conversations coming in from the Facebook page integration. This is now fixed.2. Reports - Incoming Conversation count:            When a conversation is reopened twice, an incorrect count of incoming conversations were displayed in Reports. This is now fixed.

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abinaya.sivaguruApprentice

Freshchat release notes - Rearrange user properties

Enhancements/Improvements:1. Rearrange user properties:    March 11, 2019            You can now rearrange the options in the user properties section.                                                

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Freshchat release notes - iOS App Enhancements

Enhancements/ImprovementsMarch 20, 20191. Preferred language settings            Freshchat iOS app now supports 8 different UI languages.2. Custom notification tone            We have added custom notification tone for Freshchat iOS app.3. Call or email is just a tap away            In the user info section, just tap on email ID/ phone number to mail/call your customers. 

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abinaya.sivaguruApprentice

Freshchat release notes - Apple Business Chat and Android App Enhancements

New Feature1. Apple Business Chat    March 28, 2019You can now integrate your Freshchat account with Apple Business Chat and support customers on the go from your Apple devices through iMessages.Enhancements (Android Agent App)March 22, 20191. Freshsales IntegrationFreshsales integration is now available on Android Agent App. You can now create leads on Freshsales from your mobile app. For more information, refer this support article.2. Freshdesk IntegrationFreshdesk integration is now available on Android Agent App. You follow up or respond to tickets on Freshdesk from your mobile app.3. Preferred language settingsFreshchat Android app now supports 7 new UI languages (Italian, German, Dutch, Finnish, Norwegian, Russian, Swedish).

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Freshchat release notes - 3rd April, 2019

Improvements/Enhancements:Widget Ember MigrationEmber migration version has been upgraded from 2.18 to 3.5.Unread count for filtersInstead of a default once in 30 seconds update for all conversation filters (views), we now update filters (views) based on the currently active filters.Webhooks Authentication KeyWebhooks authentication key will now displayed in Freshchat UI. You don't have to contact support for the authentication key anymore.Freshsales Lead Source updateNow, the source from where the lead came through will be updated in Freshsales.Business Hours execution updateFor a current ongoing conversation, Business Hours Away message will be triggered based on the time at which the last message was sent by the team member. If the last message sent is below 30 minutes, the away message will not be triggered to the user.French language supportFor the customer facing widget, French language is now supported. You can set it up in config.

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abinaya.sivaguruApprentice

Freshchat release notes - 10th April, 2019

Enhancements/Improvements:Update username on Freshchat from FreshdeskIf you have an active Freshchat - Freshdesk integration, instead of assigning random names to all users on Freshchat, if the user name is already present in Freshdesk it will be updated in Freshchat.    Bug Fixes:IntelliAssignIf you remove an agent from a particular skill level, in IntelliAssign Settings, and later modify the agent details in Team Member settings, the agent got automatically added back to that skill level in IntelliAssign. This bug is now fixed.

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User Export, Preferred domain name, Android app update and more

New FeaturesUser ExportNow you can export your Freshchat contacts from the people tab. You can export a particular segment at a time and it will be sent as a csv file to your email ID. You need to be a Super user/Admin/Account Owner to do this.Check this support article for more details.Preferred domain nameFor your Freshchat account, you can claim your preferred domain name. For example, instead of web.freshchat.com, you can have yourdomainname.freshchat.com. Currently you can claim your preferred domain name by logging in to your Freshchat account as Admin, you will see a notification banner in the top. Note: The migration to your chosen domain will happen soon, but not immediately.Feature updatesIntelliAssign Toggle (Android App)Now you can set yourself active/inactive on IntelliAssign on the Freshchat Android app by switching a toggle. You can find this under your profile settings in the app, when you click on your name.Freshchat-Freshdesk integration improvementWhile resolving a c

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Freshchat release notes - 6th March, 2019

Improvements/Enhancements1. Assigned Chat Time - Freshdesk IntegrationAdded a new ticket field 'Assigned Chat Time' to Freshdesk ticket fields. This will indicate the time the conversation was first assigned to the agent.Bug Fixes1. 'Conversation initiated from' and 'last message from' in the context pane was not getting updated. This is now fixed.2. Conversations turned up with empty labels when searched and opened through the search bar. This is now fixed.

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Freshchat release notes - 16th May, 2019

Feature UpdatesPriority Inbox EnhancementWe have added a conversation count for the Priority Inbox view. When you switch to Priority Inbox, you will be able to see the count of the number of conversations in your queue as a small label in the top.Bug FixesScheduled CampaignScheduled In-App campaign was getting triggered even after cancelling it. This issue is now fixed.

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abinaya.sivaguruApprentice

Freshchat release notes - 24 May, 2019

New FeaturesEmail CampaignsNow, send out email campaigns from Freshchat. We have added Email Campaigns as a part of Freshchat’s Campaigns feature - Scheduled Email and Triggered Email. Learn more from this support article.Feature UpdatesAndroid and iOS - Freshdesk IntegrationYou will now be able to see a user's recent Freshdesk tickets within the Android or iOS Freshchat app.

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Freshchat release notes - 31st May, 2019

Feature UpdatesFor trial usersIf you are a trial user, you will be able to add only ten team members to your Freshchat account.iOS Agent AppWe have now added a Dashboard to iOS Agent App so that you can stay on top of customer conversations. You will be able to see this,Bug FixesChrome notifications fixFixed a bug which was causing issue with desktop notifications for Chrome browser 74.Hyperlink fixHyperlinked texts sent in a conversation were not clickable. We have now fixed this.

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abinaya.sivaguruApprentice

Freshchat Release Notes - 20 June, 2019

NEw FeaturesMulti-account login (iOS Agent app)You can now switch between your different Freshchat accounts without logging out in Freshchat iOS Agent app.Feature ImprovementsPreferred languageWe have added 3 new languages to the preferred UI language settings - Chinese, Japanese, and Korean.Bug FixesGDPR SettingsPreviously GDPR settings was visible to Admins, now it'll be visible only to Account Owners(Account Admins).

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