Automations and Workflows

Is there any idea when the roadmap item is done? i really need to compose a new e-mail to some clients.Can i do it with a workaround until its availible. 

we never seem to get any bouncebacks from invalid/closed mail accounts. They seem to disappear into a blackhole.Anything we're missing on this?

Hi,I want to create a task in my todo list when a ticket is created. I can generate new tasks by email so was wondering if I can use Dispatch'r to send an email to an address when a ticket is created. Seems they can only be sent to Agents and i'd rather not create a new Agent for my task App.Any idea?Thanks, Ant

This seems to me like a very basic function but I can't locate how to do it or any request for it. How can we have our customers email us for support and include crucial ticket field/property values such as their user id?Basic Scenario:Customer clicks mailto: link in an app. That mailto: includes a subject line generated by code. That subject line includes custom ticket field value. That field value is automatically parsed and entered into the auto-generated ticket by FreshDesk. This can be very useful for populating a user_id or support code field programatically rather than relying on customer's self-reported data (which is of course often wrong).mailto:support@domain.com?subject=Help request [user_id=1234]The ideal scenario for end-users and for FreshDesk would be that all freshdesk customers use the POST API to populate these fields. But quick&easy will always win. The dev-cost difference between a simple 'mailto' link and a POST API system is large (<1hr vs 2+days).

I've been trying to get this to work for the past couple of days with no luck.  I have 3 products with 3 different websites.  I want unique emails automatically sent to the requestor for each product/brand, and I want the FROM name and email address to be different for each.I tried setting up the 3 products and portals for each of the brands, but I don't see how to set unique reply from names and email addresses.  It also appears that any time I change the New Ticket Created email notification, it changes it for all products/brands.This system looks like it has a lot of potential but the setup for my situation is not clear.Please provide some guidance. Thank you!

Hello,Please let me know how, with an API, to get a list of tickets created or updated between two dates/time.This is because I need to extract, every 5 minutes, a list of tickets created or updated in the last 5 minutes. This is because I have to show some statistics in a dashboard.Thanks and best regards

If a ticket is not assigned to any specific agent but already assigned to a group, what is the Fresdesk's behavior when a customer responds to the ticket? Does every agent (in the group) get a notification e-mail about the reply? If it doesn't, I would really like to see such a behavior.Ville