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Is there any idea when the roadmap item is done? i really need to compose a new e-mail to some clients.


Can i do it with a workaround until its availible. 

+1 


Need this urgently. Subject, description and attachments should be sent as an email to customers.



Remco, 


The workaround I am using is via a dispatcher rule on New tickets created of certain types. But there is no placeholder for attachments and this is screwing up my attachments.













Hi,






Freshdesk now allows you to send outbound emails without having to configure any automation rule. Here's the link to a brief description about the feature : https://support.freshdesk.com/support/solutions/articles/211974-sending-an-outbound-email-






Cheers!













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