Skip to main content
Visit Freshworks.com Visit Freshworks

Hi,


Background

I am planning to perform some automation around tickets on freshdesk. The natural way to achieve this is by tracking sub-tasks or sub-tickets for a ticket that was submitted by a user.


The list of sub-tasks can be dynamic and require additional data source to create. So I would like an automatic process to generate the sub-tickets via an Api call.


The questions

- how can I create child tickets via the Api? 
  I cannot find documentation for this. 

- how can I list child tickets for a particular parent?

- is it possible to view or update custom ticket status via the api.

  if so - how can I know what value matches which custom status.


With kind regards,

Ofer



Hello Ofer,


Thanks for writing this on our community forums. Parent-Child ticketing was released recently and at the moment, there are no APIs that can enable you to create sub-tasks or child tickets. Having said that, we're working on additional set of APIs that would complement the existing ones and you should see parent-child ticketing API available soon. 


It is possible to update custom ticket status via API. Please refer to: https://developer.freshdesk.com/api/#update_ticket


The Custom status values would be assigned in the order of creation - ie. they would be assigned a value starting from 6.


Cheers!

Terms of Use