I've been trying to get this to work for the past couple of days with no luck. I have 3 products with 3 different websites. I want unique emails automatically sent to the requestor for each product/brand, and I want the FROM name and email address to be different for each.
I tried setting up the 3 products and portals for each of the brands, but I don't see how to set unique reply from names and email addresses. It also appears that any time I change the New Ticket Created email notification, it changes it for all products/brands.
This system looks like it has a lot of potential but the setup for my situation is not clear.
Please provide some guidance. Thank you!