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Using Freshdesk

  • 83 Topics
  • 281 Replies

83 Topics

D
Apprentice
DuncMartinApprentice
asked in FreshThemes Gallery

Is there an idiots guide to portal customization, complete novice here

I am completely new to creating or customising the portals , can anyone help.I have never written HTML / CSS in my life.I want to remove the welcome and sign up section on the headers, can this be done? 

2
acn084
Top Contributor
1 month ago
L
Apprentice
letsdothis8080
asked in FreshThemes Gallery

Portal Themes list

Where can I see a list of all themes? Paid also.Why is this not built into the product?

4
Croy
Contributor
1 month ago
muskanb
Apprentice
muskanbApprentice
asked in FreshThemes Gallery

Help Center (Dark) Theme Configuration

Concerns regarding the Hep Center (knowledge base) automationDark Mode Theme: a. Does Freshdesk offer a dark mode theme option? If yes, guide on how to enable it. b. Are there any plans to introduce a dark mode theme for the platform? c. Do we need to install any version for it? Font and Spacing Customization: a. Is it possible to customize the font style and size within the support articles? If so, what customization options are available? b. Can we adjust the spacing between lines or paragraphs in the support articles? If yes, how can we make these adjustments? Related Article Suggestions: a. How does the platform determine the related article suggestions that appear at the end of each support article? b. Is it based on keywords of the primary article, tags, or other factors? Please provide details on the algorithm used to generate these suggestions. It would be great if you can help me with the link and proper navigations regarding the above concerns. Thank You

1
taazathemes
Skilled Expert
11 months ago
taazathemes
Skilled Expert
taazathemes
posted in FreshThemes Gallery

Sawo Theme for Freshdesk Portal

We’re excited to share this theme from Taaza Themes Click here to preview this theme. The Sawo Freshtheme is great if you have a lot of support articles as it can display them all in the theme sidebar. Users can browse, expand and collapse the solutions and folders to see all articles available. On the homepage, this theme also features custom blocks to display key information, video blocks, and all other useful components.The colors and style of each component are configured separately – allowing full flexibility to brand your Freshdesk Portal.Also, when you purchase any Taaza theme, theme installation and branding services are included in the price. Header and Footer - Customize the header and footer, display your logo, change the background color, and include additional links.Hero Image – Showcase your portal with a hero image that represents your brand. The hero unit height can be adjusted as well.Custom blocks – These blocks are great to highlight key information on the portal hom

1
T
9 months ago
taazathemes
Skilled Expert
taazathemes
posted in FreshThemes Gallery

Granola Theme for Freshdesk Portal

We’re excited to share this theme from Taaza Themes 🙌  Click here to preview this theme. The Granola Freshtheme is one of our best-selling themes. It has a modern and clean look featuring a hero unit to highlight a half-width image. It also features a tab navigation bar allowing easy access to the articles on any page of the support portal. The homepage has components that can be made visible/hidden: custom blocks, categories/sections, video blocks, and more.The colors and style of each component are configured separately – allowing full flexibility to brand your Freshdesk Portal. Also, when you purchase any Taaza theme, theme installation and branding services are included in the price. Header and Footer - Customize the header and footer, display your logo, change the background color, and include additional links. Hero Image – Showcase your portal with a hero image that represents your brand. The hero unit height can be adjusted as well. Custom blocks – These blocks are great to hig

1
taazathemes
Skilled Expert
1 year ago
taazathemes
Skilled Expert
taazathemes
posted in FreshThemes Gallery

Waffles Theme for Freshdesk Portal

Another theme from Taaza Themes 😀 Click here to preview this theme. The Waffles FreshTheme offers simple and modern layout. Articles are mostly displayed in expandable/collapsible format which is ideal if you have long list of articles. Users can browse the articles on the solution pages and folders pages. The six custom blocks on the homepage can be hidden or linked to any URLs.The colors and style of each component are configured separately – allowing full flexibility to brand your Freshdesk Portal. Also, when you purchase any Taaza theme, theme installation and branding services are included in the price. Header and Footer - Customize the header and footer, display your logo, change the background color, and include additional links. Custom blocks – These blocks are great to highlight key information on the portal homepage. Video blocks – Similar to custom blocks, these blocks are great to display product videos, how-to videos right on the portal homepage. Sample Designs - Check ou

2
taazathemes
Skilled Expert
10 months ago
taazathemes
Skilled Expert
taazathemes
posted in FreshThemes Gallery

Nachos Theme for Frehsdesk Portal

Greetings all! We have another Freshdesk theme that we developed recently.Click here to preview this theme. The Nachos Freshtheme is a simple theme to launch your support portal. Highlight key information on the homepage and style the theme to match your brand. How did we customize this theme? Take a look at some sample designs below. The colors and style of each component are configured separately – allowing full flexibility to brand your Freshdesk Portal.  Header and Footer - Customize the header and footer, display your logo, change the background color, and include additional links. Hero Image – Showcase your portal with a hero image that represents your brand. The hero unit height can be adjusted as well. Custom blocks – These blocks are great to highlight key information on the portal homepage. Video blocks – Similar to custom blocks, these blocks are great to display product videos, how-to videos right on the portal homepage. Sample Designs - Check out some sample designs below

1
taazathemes
Skilled Expert
1 year ago
taazathemes
Skilled Expert
taazathemes
posted in FreshThemes Gallery

Bagel Theme for Freshdesk Portal

Hi everyone, just wanted to another new theme for Freshdesk.Click here to preview this theme. The Bagel Freshtheme is optimized to showcase your Support Portal. It features customizable header, custom blocks, side navigation, table of contents, and footer. The hero image blends in nicely to the rest of the page design – offering simplicity and balance layout. As with our other themes, the Bagel Frestheme comes with six custom blocks to highlight key information on the homepage. Header and Footer - Customize the header and footer, display your logo, change the background color, and include additional links.Hero Image – Showcase your portal with a hero image that represents your brand. The hero unit height can be adjusted as well.Custom blocks – These blocks are great to highlight key information on the portal homepage.Video blocks – Similar to custom blocks, these blocks are great to display product videos, how-to videos right on the portal homepage.Sample Designs - Check out some sampl

4
taazathemes
Skilled Expert
11 months ago
taazathemes
Skilled Expert
taazathemes
posted in FreshThemes Gallery

Almond Theme for Freshdesk Portal

Hi everyone, just wanted to share our new theme for Freshdesk. Click here to preview this theme. The Almond Freshtheme emphasizes simplicity, balance, and alignment. Highlight only the most necessary content and features. It comes with six custom blocks to display key information on the homepage. The colors and style of each component are configured separately – allowing full flexibility to brand your Freshdesk Portal. FeaturesCustomize the header and footer, display your logo, change the background color, and include additional links.Header and Footer - Customize the header and footer, display your logo, change the background color, and include additional links.Hero Image – Showcase your portal with a hero image that represents your brand. The hero unit height can be adjusted as well.Custom blocks – These blocks are great to highlight key information on the portal homepage.Video blocks – Similar to custom blocks, these blocks are great to display product videos, how-to videos right on

5
Bren_A
Community Debut
3 months ago
PhilippLupulescu
Apprentice
PhilippLupulescuApprentice
asked in FreshThemes Gallery

Add a new page to portal theme?

Is it possible to add a new page to an existing portal theme?  

1
S
Community Debut
1 year ago
Y
Apprentice
yorchApprentice
asked in FreshThemes Gallery

Isn't this supposed to be a Gallery?

This is a mess! 

0
Y
Apprentice
1 year ago
C
Top Contributor
CherylTop Contributor
asked in FreshThemes Gallery

Coding Help Needed to Display Article Category/Folders in Sidebar

My site has a side bar: Instead of displaying “related articles” which are rarely actually related, I’d like to display the Category/Folder list that the article is inside of.It’s the same view that is found on the Solutions Home page. However, if I just take the code from the Solutions Home Page and drop it into the article view, it doesn’t work. It displays nothing:<!--Display Categories and Folders --><section class="sidebar content rounded-6 fc-related-articles"> <h2 class="heading">{{ category.name | h}}</h2> <div class="cs-g-c"> {% for folder in category.folders %} {% if folder.entity_collection.size > 0 %} <section class="cs-g article-list"> <div class="list-lead"> {{ folder | link_to_folder_with_count }} </div> {{ folder | sub_folder_article_list:5 }} </section> {% endif %} {% endfor %} </div></section></section><!-- end -->How do I get this display from the category d

6
S
Apprentice
5 months ago
boyaz
Apprentice
boyazApprentice
asked in FreshThemes Gallery

Free Themes

None of the link to the free themes are working.Can someone help out with free themes one can use? Its been a whole hell lot of work getting to see themes.Help!

6
ODAUDLEGUR
Community Debut
3 months ago
david.petrovic
Apprentice
david.petrovicApprentice
asked in FreshThemes Gallery

Is there any Theme for Customer Portal or any way to change the translations of the customer portal in 2022?

Hello, we are workin on our customer portal but the translations in german are horrible. Is there any way how i can customize it by myself?   And the other question:  I find some lists of free Themes here but when i click them i get redirectet to the root directory of you support site. Are there any free themes in 2022 which i can download?  greetings David

3
jameslee
Community Debut
1 year ago
FreshVert
Apprentice
FreshVertApprentice
asked in FreshThemes Gallery

How to Display a Table of Content page for Solution Articles

Looking to understand how to us html to, display a single solution article on freshdesk’s customer landing page.This single article is a table of contents, with pertinent groupings for each article.Any help on how to reference one article and display it on the landing page would be appreciated. 

3
scoutodin
Community Debut
1 year ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Concord Blue Theme for Freshdesk Customer Portal

View Demo → Concord Blue is an elegant mobile-friendly theme for your Freshdesk customer portal. It has a modern design and is highly customizable. You can design the homepage as you wish and play around with several layout options before selecting the final one. Concord Blue includes the possibility to add custom blocks. Theme Features Article formatting components. Make your articles more attractive and easier to read with Tabs, Accordions, Callouts, Tables, Lists, Videos, and other options.  Responsive and Retina-ready. All our Freshdesk templates look great and work properly on all devices. 100% compatible with all Freshdesk features. The theme has been tested thoroughly to ensure that every Freshdesk function is fine-tuned and brings the highest level of performance to your customers. Customizable homepage. Change the hero image and mix layout elements like custom blocks, category views, and recent articles.  Three color presets and customizable colors.  Branding and Custo

3
Breezy Themes
Skilled Expert
1 year ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Barren Blue Theme for Freshdesk Support Portal

View Demo → Barren Blue is a playful and bright Freshdesk theme. It has a large sticky header with an article title and description on all pages. Article pages show only content so that users focus on the important information. Theme Features Article formatting components. Make your articles more attractive and easier to read with Tabs, Accordions, Callouts, Tables, Lists, Videos, and other options.  Responsive and Retina-ready. All our Freshdesk templates look great and work properly on all devices. 100% compatible with all Freshdesk features. The theme has been tested thoroughly to ensure that every Freshdesk function is fine-tuned and brings the highest level of performance to your customers. Customizable homepage. Change the hero image and mix layout elements like custom blocks, category views, and recent articles.  Three color presets and customizable colors.  Branding and CustomizationIf you want the Barren theme to look identical to your website, you can do it easily wit

4
Hernandez
Community Debut
9 months ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Frio Blue Theme for Freshdesk Customer Portal

View Demo → Frio Blue is a professional and extremely versatile theme for the Freshdesk support portal. It is fully responsive and Retina ready to give your readers a pleasant reading experience. Its minimalistic design makes it super easy to navigate. Frio has custom blocks that you can use for a wide range of purposes. Theme Features Article formatting components. Make your articles more attractive and easier to read with Tabs, Accordions, Callouts, Tables, Lists, Videos, and other options.  Responsive and Retina-ready. All our Freshdesk templates look great and work properly on all devices. 100% compatible with all Freshdesk features. The theme has been tested thoroughly to ensure that every Freshdesk function is fine-tuned and brings the highest level of performance to your customers. Customizable homepage. Change the hero image and mix layout elements like custom blocks, category views, and recent articles.  Three color presets and customizable colors.  Branding and Custom

5
Daan
Community Debut
1 year ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Breezy Plus Theme for Freshdesk Support Portal

View Demo → Breezy Plus is a custom Freshdesk theme that combines the best practices of Freshdesk customization. Apart from standard features, it also has side navigation for more comfortable portal usage, categories with icons on the homepage, prev/next buttons for getting to the next and previous pages, and custom links in the header and footer. Theme Features Side navigation. Show categories, folders, and articles on inner pages. Prev-Next buttons. It adds buttons at the end of articles, which forward to the previous Article formatting components. Make your articles more attractive and easier to read with Tabs, Accordions, Callouts, Tables, Lists, Videos, and other options.  Responsive and Retina-ready. All our Freshdesk templates look great and work properly on all devices. 100% compatible with all Freshdesk features. The theme has been tested thoroughly to ensure that every Freshdesk function is fine-tuned and brings the highest level of performance to your customers. Cu

7
Breezy Themes
Skilled Expert
1 year ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Moose Purple Theme for Freshdesk Customer Portal

View Demo → Moose Purple is a modern-looking and maintenance-friendly theme for the Freshdesk support portal. It features a wave pattern and minimalist design. The homepage offers a non-standard layout with custom blocks overlapping the hero unit. Theme Features Article formatting components. Make your articles more attractive and easier to read with Tabs, Accordions, Callouts, Tables, Lists, Videos, and other options. Responsive and Retina-ready. All our Freshdesk templates look great and work properly on all devices. 100% compatible with all Freshdesk features. The theme has been tested thoroughly to ensure that every Freshdesk function is fine-tuned and brings the highest level of performance to your customers. Customizable homepage. Change the hero image and mix layout elements like custom blocks, category views, and recent articles. Five color presets and customizable colors  Branding and CustomizationIf you want the Moose theme to look identical to your website, you can

2
M
Community Debut
1 year ago
caygri
Skilled Expert
caygriSkilled Expert
asked in FreshThemes Gallery

HelpDesk Theme is still a partner?

Hello,  few month ago I bought Helpdesktheme but now site si offline...are they still partner?

3
Rywi
Community Debut
2 years ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Bridge Red theme for Freshdesk

Bridge Red theme for Freshdesk This template is fully compatible with Freshdesk and is easy to brand and customize.Bridge Red is a powerful and versatile Freshdesk template that is easy to modify. The search bar is always in the header, and your customers can find it fast and easily if they can’t solve their problems with self-service articles. Bridge Red offers additional functionality that is provided in the default Freshdesk theme: Inner pages with a unique design for great UX. Variety of homepage layouts: custom blocks, a category list, a category tree, and recent articles. Formatting components to make your articles easier to read. Do-it-yourself Freshdesk branding and customization with HTML and CSS. Recommendations, after-purchase support, and additional services like advanced branding and customization from Freshdesk experts to save your time. Homepage in the Bridge Red theme for Freshdesk Formatting components in articlesEasy-to-use formatting components are a step for

1
T
Community Debut
1 year ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Breezy Plus custom theme for Freshdesk

Breezy Plus custom theme for Freshdesk We created this custom Freshdesk theme for our portal. Breezy Plus is rich in features and offers the best practices of Freshdesk customization.This theme offers an excellent customer experience with simplified navigation and built-in options for formatting content.  Breezy Plus includes: Side navigation Prev/next buttons in articles Formatting components for articles A sticky header that’s always visible Categories with icons on the homepage Custom links in the header and footer  Article page in Breezy Plus theme Usually, when you buy a Freshdesk theme, you have to pay for these features separately, so Breezy Plus allows you to save up to $400. You may either keep it as it is or add branding and further customization. All Freshdesk templates from Breezy Themes have: 100% compatibility with Freshdesk Live demos to test themes before the purchase Code that is easy to modify & maintain Retina-ready and responsive design Font Aw

0
Breezy Themes
Skilled Expert
2 years ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Moose Red portal theme for Freshdesk

Moose Red portal theme for Freshdesk This template is fully compatible with Freshdesk Mint.Moose Red portal theme for Freshdesk has a modern wave pattern. The homepage layout features prominent custom blocks with icons overlapping the hero unit. These blocks have static links to any page on your portal. The search option is in the header on all pages, and your users can find it easily. Moose Red theme for Freshdesk has a lot of extended functions that aren’t offered in other templates: Internal pages with a bespoke design for excellent customer experience. Different homepage layouts with or without a background image. Additional formatting components in articles that make your content easier to read. DIY branding and customization with HTML and CSS. Advanced branding and customization from Freshdesk experts. Freshdesk portal homepage Additional formatting components in articlesEasy-to-use formatting components are a step forward compared to other themes. You can make your artic

1
Breezy Themes
Skilled Expert
2 years ago
elinamark
Apprentice
elinamarkApprentice
posted in FreshThemes Gallery

IDEA: Short cut codes while editing to display an image of a keyboard key

Here is an idea suggestion. I am forever telling students and teachers what key sctrokes to press for a particular command or menu. It would be helpful if there were short codes I could insert while editing a response or creating an FAQ that would allow me display keybord keys as small images or icons inline with my text.I was thinking something like this, I type this text in Freshdesk 1. <kbd>Alt</kbd> + <kbd>Esc</kbd> Switches to the next open window   And the user sees this in the KB article, FAQ, or response via the web portalYou could even have a key combo like CTRL-K tht would insert <kbd></kbd> and then all I have to do is put the text in to appear on the key cap.

0
elinamark
Apprentice
3 years ago

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