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Replies posted by Croy

13 Replies

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Oldest first

anupama.phalCommunity Manager

Freshservice Release Notes - Apr 2024Freshservice Release Notes - Apr 2024

Is the Freshservice No-code portal only available in FreshService or can this be extended to Freshdesk too ?

asked in FreshThemes Gallery

Portal Themes list

I was expecting to find a list of themes available and certified by Freshdesk. It looks like you don’t have a template library from what I see. No, there are no free templates other than the Marina theme that are certified by Freshdesk. I made the list as these are the only free themes available and they can be used to help build your own theme. Aries Themes will upload some free themes in the future, but there are none available at the moment. any new themes in the pipe @ODAUDLEGUR ? 😉

MariaLApprentice

asked in Apps and Marketplace Integrations

Hubspot - Freshdesk out of the box connector

@MariaL & @Keer , if you have some visuals of this integration that would be great. I am aware additional modules are required in Hubspot to get deeper in the field mapping but that would be great to have a look as what’s already possible / visible with the basic integration through the current integration.Most of the screenshots of the page show the back-end part but I’d like to see how it looks like in the Hubspot or Freshdesk UI for the team members. That would show the value brought by this integration. Comments on the Hubspot integration page are not really positive so it doesn’t encourage to install it.

rashmi.nagCommunity Manager

published in Freshdesk – Paris User Network

Welcome to the Freshworks User Network Paris CX User forum

Hi @rashmi.nag, are the domains https://community.freshworks.com/ and https://communityevents.freshworks.com/ different ? It looks like I have some difficulties to join the group with my Community creadentials. Or maybe I haven’t done something correctly 😶

Kamakshi VCommunity Manager

published in Announcements and Events

Meet your Subject Matter Experts, our Freshworks Community Heroes!

Just one quick comment @alyssia.correa, on the Meet your Community Heroes page, a little link to follow these people in one click would have been great (in addition to the username already displayed).

Kamakshi VCommunity Manager

published in Announcements and Events

Meet your Subject Matter Experts, our Freshworks Community Heroes!

That’s amazing, I really like the approach and the way you’ve shared this information.Time to make new besties 😉

SnigdhaVittaldevCommunity Manager

published in Share your Story

#Storytime - How RATP Dev's Global Transport Empire Thrives with Freshdesk#Storytime

Well done RATP :-)Satisfied here to see other French companies using Freshdesk 🇫🇷

Ganeshcr14Community Debut

published in Announcements and Events

Relaunching Freshworks Academy: A Brand New Chapter in Learning

@Ganeshcr14 - thank you. We’re still working on LMS integration with the products. We will have some updates on that by the middle of this year. As of now, it’s not available but we’re definitely working towards making that happen so that we can have custom learning experiences for all. @Ganeshcr14 : Do you plan to have your own LMS or are you refererring to third-party LMS solutions ? Can you give some names in this is the case so I can start having a look at those platforms ?

Ganeshcr14Community Debut

published in Announcements and Events

Relaunching Freshworks Academy: A Brand New Chapter in Learning

@Croy - thank you. We’re still working on LMS integration with the products. We will have some updates on that by the middle of this year. As of now, it’s not available but we’re definitely working towards making that happen so that we can have custom learning experiences for all. Please add me to the list of potential test users when you’ve progressed ;-) Thanks @Ganeshcr14

asked in FreshThemes Gallery

Portal Themes list

I was expecting to find a list of themes available and certified by Freshdesk. It looks like you don’t have a template library from what I see.

Ganeshcr14Community Debut

published in Announcements and Events

Relaunching Freshworks Academy: A Brand New Chapter in Learning

I’d like to integrate an LMS / E-learning platform in our Freshdesk instance. Do you have something available ? @Ganeshcr14 @sangeeta4577

rhea.desouzaCommunity Manager

published in Announcements and Events

Mission 1: Automate with Freshdesk | Challenge

We were having multiple issues in creating an automation for the tickets that get’s created on a customer portal. Based on the Issue and Sub-Issue type to be assigned to the respective departments within the company. With the help of automation we were able to achieve it and solved all the problem. We were able to create 100s of automations successfully in our freshdesk account as it is easily and basis on the priority the SLAs should be driven and to achieve this we had to ensure that the tickets getting assigned to the teams based on the issues & sub-issues and each of them had a different priorities derived. Here are few example of the automation that we have created: #CustomerSuccess#FreshDesk#Automations#CustServ Nice work !

rhea.desouzaCommunity Manager

published in Apps and Marketplace Integrations

Community Market: Freshdesk Tools that make YOUR job more efficientTips

Great type of article @rhea.desouza. Tips and tricks are great to improve gradually efficiency for those now really leveraging their Freshdesk app.

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