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Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - May 2022Release Notes

Important update: We have updated the scope of work for ‘Escalation levels in the on-call management’ on 20th May 2022. With the new scope, users can now increase the total interval between escalation levels by up to 1 day instead of 7 days.Note: All the features/enhancements below will be available on Starter and Growth plans on May 16th. For Pro and Enterprise plans will be available on May 30th.Product version: 2022.R05L.01New Features and Enhancements Increase the interval between escalation levels by up to 7* days Lookup fields to Ticket Forms  Upgraded APIs - Version 2 Upgrading from the Reports Module to the Analytics Module Renaming ‘Department’ & ‘Requester’ Fields in Analytics [For Single Account MSP Customers only] Deprecation of password-based authentication for Google & Microsoft Email New error codes for unauthorized API V1 usage Bug FixesNew Features and Enhancements Increase the interval between escalation levels by up to 7* daysCategory: IT Operations Ma

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prats
Skilled Expert
1 year ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - June 2022release notes

Important update: We have updated the release timelines of “Rest APIs for New-Gen Project Management ” on 01st July 2022. This enhancement will be available by 15th Jul' 22 instead of 30th June’22.Note: All the features/enhancements below will be available on Starter and Growth plans on Jun 15th. For Pro and Enterprise plans will be available on Jun 29th.Product version: 2022.R06L.01New Features and Enhancements On-Call Management now in GA & also available under Growth plan CSAT survey for agents created tickets Reporting on Custom User Fields in Analytics Rest APIs for New-Gen Project Management  Enhanced asset audit using Discovery Probe Enhanced software discovery from VMware vCenter using Discovery Agent ‘Ticket is acknowledged’ as a workflow event Orchestration Center Updates Bug Fixes New Features and Enhancements On-Call Management now in GA & also available under Growth planCategory: IT Operations ManagementTrial customers will now no longer need to raise a spe

1079728
bmessinger
Community Debut
1 year ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - April 2022Release Notes

Important update: We have updated the release timelines of “Android mobile updates” on 18th May 2022. This enhancement will be available on 01st Jun' 22 instead of 29th Apr’22.Note: All the features/enhancements below will be available on Blossom, Starter, Garden, and Growth plans on Apr 18th. For Estate, Pro, Forest, and Enterprise plans will be available on Apr 29th.Product version: 2022.R04L.01New Features and Enhancements Reduce MTTR using Automated Grouping for Alerts Gain Flexibility in Noise Reduction by Grouping Alerts using more Values Integrate Monitoring Tools in just three simple steps Detect and Correct Invalid Phone Numbers with Ease Get Separate Notifications for Urgent and High Priority Incidents  Business Impact for Change Increased Size of the Email Attachment New Metrics - Unresolved Tickets Conditional Fields in Tabular Data Edit Gantt bars in Project List View Manage and Optimize SaaS usage better with User Filters Discover and manage Microsoft 365 licen

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B
Contributor
2 years ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - March 2022Release Notes

Note: All the features/enhancements below will be available on Blossom, Starter, Garden, and Growth plans on Mar 15th. For Estate, Pro, Forest, and Enterprise plans will be available on Mar 30th.Product version: 2022.R03L.01 Enhancements:Add SPF and DKIM Email Authentication for Custom Email DomainsCategory: Security Improve your IT security by protecting email senders and receivers from spam, phishing, and spoofing using SPF and DKIM email authentication. Freshservice Admins can now set up and control this for their organization's domain names directly from their email settings. This will assist them in improving the deliverability of their emails and also enable them to set up DMARC to further ensure the integrity of any outgoing communications from their domain. Neo Admin Center: Idle Session TimeoutCategory: SecurityEasily configure idle session timeout duration for your users' sessions from the session management section, in the security module of the Neo Admin Center. Once enable

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Vishal Nema
Community Manager
2 years ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release notes of 2021.R12L.01release notes

Important update: We have updated the release timelines of the “Increase in email attachment size limit” on 4th Jan 2022. This enhancement will be available on 31st Jan' 22 instead of 05th Jan’22.Note: All the features/enhancements below will be available on Blossom, Starter, Garden, and Growth plans on Dec 15th. For Estate, Pro, Forest, and Enterprise plans it will be available on Jan 05th. Enhancements: Set & Remove Options in Business Rules for Change FormsCategory: IT Service ManagementUsers can now set or remove specific value(s) from any dropdown based on conditions using “Set and Remove” options in business rules for change forms. Use the ”Set” option to set a particular field value or values and use the “Remove” option to delete any value(s) from any field dropdown. Whenever a new change is created, the set or remove option will be applied based on the condition. Kanban Board for TicketsCategory: IT Service ManagementKanban board gives a holistic view of workflow based on t

783610
amandawhisen
Community Debut
2 years ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release notes of 2021.R09L.01Release Notes

Important Note - We have updated our software versioning to the following new format:2021.R09L.01   X        Y          ZX- Year of releaseR- ReleaseY- Month of releaseL- Limited release Z - # of releases in the month. (This will be incremented after every deployment post limited release) Where to spot this?Freshservice -> Admin -> Account Settings -> Account Note: All the features/enhancements below will be available on Blossom, Starter, Garden, and Growth plans on Sep 15th. For Estate, Pro, Forest, and Enterprise plans it will be available on Sep 30th.Enhancements: New enhancements in the Change CalendarCategory: IT Service ManagementIntroducing an enhanced change calendar to efficiently manage your change management process. Get a more focused view of the changes in the calendar by filtering out based on different criteria. These filter options will be available on the right pane of the calendar page. We are also moving the agent and group fields filter from top navigation

339912
kirkvanslyke
Community Debut
2 years ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release notes of 2021.R08.09Release Notes

Important update: We have updated the CSP enhancement timelines on August 31st. This enhancement will be available on 31st Oct' 21 instead of 31st Aug’21.We have updated the CSAT enhancements availability timelines on August 17th. We will be rolling it out in a phased manner as per the timelines below:Aug 19th: For customers on Sprout, Blossom, and Starter plans Aug 20th: For customers on Garden and Growth plans Aug 31st: For customers on Estate, Pro, Forest, and Enterprise plansNote: All other features/enhancements (except CSAT) below will be available on Blossom, Starter, Garden, and Growth plans on Aug 18th. For Estate, Pro, Forest, and Enterprise plans will be available on Aug 31st.Features:New Custom Dashboards:Category: IT Service ManagementNote: Dashboard revamp will be live soon across all plansWe are modernizing Freshservice architecture, and as a first step, we are bringing a new and improved dashboard module. To empower service desk teams, we have incorporated few subtle ye

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Bewitchingmaker
Top Contributor
2 years ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - 15th July 2021

Note: All the features/enhancements below are live in Blossom, Starter, Garden, and Growth plans. These features/enhancements will be available in Estate, Pro, Forest, and Enterprise plans starting July 29th.Enhancements:Business Rules for Service Request Items:Create and maintain no-code dynamic forms for service items using business rules. Craft your specific conditions based on service item, logged-in user, and requester/requested for fields. We’ve also improved our condition builder to support relative and dynamic date-based conditions for service requests business rules. More details here​​Agent Lookup Fields in Add Note, Assign Agent, Add Watcher Actions in the Workflow:Add Notes, watcher, and assign agents dynamically in workflow actions by referring to the service item agent lookup fields. ​​Add Tags using Placeholders:Effectively use placeholders to add tags and categorize your tickets based on ticket properties. Maintain your tags and refer to them from custom objects by usin

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joey.domhof
Community Manager
2 years ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - 15th June 2021

Enhancements:Note: All the enhancements below are live in Blossom, Starter, Garden and Growth plans. It will be available in Estate, Pro, Forest and Enterprise plans from June 29th.Customize SLA Policy using ticket custom fields as conditions: Add more customizations while setting up conditions to trigger SLA policy using custom fields. You can now set multiple conditions based on the ticket fields while defining a SLA policy.Customize Business Hours for different Tickets:Configure conditions that lets you customize which Business hours are applied to what Tickets. These conditions are defined on the basis of custom Ticket Fields and you can set one or multiple conditions for any Business Hours.New-gen project management enhancements:Task dependency in Gantt in Projects:Create dependencies among the project tasks using the Gantt view. More details hereForm & Fields in Projects:        a) Ability to set mandatory attributes:  Set up mandatory field conditions to both default and cus

34348
David_Johanesson
Community Debut
2 years ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - 13th May 2021

Enhancements:Note: All the enhancements below are live in Blossom, Starter, Garden and Growth plans. Set Business Rules for Change Forms: Unlock additional customization options in your change process by bringing dynamic capabilities to change forms using business rules. You can now show/hide, enable/disable, mandate/non-mandate field(s) in the change forms to fit your business needs.Bulk Add Choices to dropdown: Add multiple choices to a dropdown at once without the need to add them one by one. The choices can be added by copying the required choices to the text area from a notepad or CSV file.Note: The enhancement is supported for all modules except Asset Type and Fields.Sending Survey Email for Nth Ticket Configuration:  Get better feedback as you can now regulate the survey options for emails sent after a ticket is "Closed" or “Resolved”.Track Alert status changes with Activities:  Alert Logs now feature a third tab – Activities. Use it for auditing the progression of an alert over

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Vishal Nema
Community Manager
2 years ago

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