Using Freshdesk

I'm able to pack the app but after I upload the new zip file I get an email saying that the app could not be published.  No detailed message why. App packed successfully at /dist/mrp-freshdesk-app.zip Upload this file to the marketplace by following the instructions at https://developer.freshdesk.com/v2/docs/freshdesk-apps/ ✨ Done in 2.34s.  

Is it possible to have an additional API endpoint for custom views that lists all the custom views that are saved and allows views to be created / modified?Currently in order to use the tickets API with a custom view, you need to know the view ID. If we are trying to provide some custom reporting the user needs to go and find the ID of the view they have created.If we can get access to view / manipulate the custom views through the API this would enable an amazing level of functionality for building custom reporting.RegardsPaul

Hi FreshDeskies - I'm a new user, so please be nice to me!  *:)I've created a Supervisor rule to detect tickets with a status of "Waiting for Customer" where there's been no interaction for 72 hours.  The actions are to close the call and send an email to the customer.  That all works perfectly.What I'd also like to do is add something to the ticket itself to explain why it's been closed, as the outgoing email to the customer doesn't appear to be added to the ticket.  An "Add Note" action would be idel but it's not an option.  I can use "Add Tag" but this isn't ideal.Any suggestions as to how I can add some text to the ticket?Thanks in advance,Rudy LacchinProject and Systems OfficerICT Service Application SupportGloucestershire County Council

I clicked on the Cards view, the screen refreshes and now the screen is blank.  And I can't switch back to the list view.  HELP

I would like to link to tickets with a certain tag and have this be accessible by regular registered users or even publicly.Sharing the URL in the browser window doesn't work.https://myfreshdesk.freshdesk.com/a/tickets/filters/search?orderBy=created_at&orderType=desc&q[]=created%3A%22last_month%22&q[]=tags%3A%5B%22MYTAG%22%5D&ref=all_tickets

I don't know whether this is the right place to mention this, but the documentation for this endpoint is incomplete.https://developers.freshdesk.com/api/#satisfaction_rating_attributesThe endpoint (as far as I can see) only returns the survey results from the previous month unless you specify the created_since date.If the dev team does get to read this: this isn't the first time I've run into this behaviour of requests requiring arguments to return all values (instead of requiring them to filter results). I understand that deleted/archived items wouldn't be shown by default but there appears to be some "magic date ranges" that are applied to some result sets.I've use Pipedrive's API on a regular basis and it's 5X clearer than Freshdesk's. :-/

I have an issue where when I try to login to Freshdesk it takes me to the new Agent login for Freshworks. Then the moment I sign in there it tells me Im already signed in and looks back around to login as a different agent. This loop continues infinitely resulting in me being logged out of our whole support desk. It also keeps telling me my account is locked even after resetting the password. I need urgent help on this. Anyone else experiencing this issue?   

Hiya,Does anyone have some code available to share using Freshdesk's API to use your own contact form on your own website?/Tom

 Hi Freshdesk Team,We have been using your solution for a while, but have a question regarding the management of carriage return in your forum solution.Indeed, we have noticed that when typing a carriage return, your forum adds a paragraph:<p style=""><br></p>While we only expect the <br>.On our side, when detecting a paragraph, we add a 11px line, which when displayed is ugly.We are then question the choice of adding a pararaph instead of a carriage return? Indeed, this is not in the usual practices?On our side, the only solution we will have is to not take into account the paragraph tag ?Waiting for your update!Thank you,Best regards,Olivier

I have linked my fresh desk account with fresh chat , but when i am trying to login to the fresh chat with same email and password i am getting an error You are not authorized to access this Freshchat account.Is there any thing i am doing wrong?

Hi Team,I am developing an app with react-native and fresh desk API, I want to ask if there is any way to get a notification on the app(mobile) from Fresh desk so the user may know that his/her ticket is replied by the agent 

Hi,I try to create a reply for a customer with the API :https://DOMAIN.freshdesk.com/api/v2/tickets/TICKETID/replyAnd like params :array (size=2) 'body' => string 'TEST' 'from_email' => string 'email@email.fr'But the API response is :object(stdClass)[29] public 'description' => string 'Validation failed' (length=17) public 'errors' => array (size=1) 0 => object(stdClass)[24] public 'field' => string 'from_email' (length=10) public 'message' => string 'There is no active email_config matching the given from_email' (length=61) public 'code' => string 'invalid_value' (length=13) I have this error with all the emails that I tested :- Customer email- Agent email- Administrator emailWould you have a solution?Regards,Hugo

HiOne of our customer faced a problem with the textarea in IE 11 which is just a single line of text instead a textarea. Also the buttons for "submit" and "cancel"Is this new with the mint version and by when can this be resolved?Best regards,Marco

We are getting reports that our customers are not getting our responses. We have had them check spam but when we respond to a ticket that was created, the messages are not getting back to the original poster. I have seen forum topics on notifications. I don't see any notifications in our account. Status for Freshdesk says all systems normal so I'm not sure why we've had an escalation of reports. Please advise as this is a deal breaker for us.

As of now, automatic replies from Outlook currently create unnecessary tickets that we have to manually close or merge. Also, iPhone updates come in as separate tickets each time so those have to be manually merged as well. How would I go about preventing these automatic replies from creating tickets each time?

Hi, we have a support channel that is intended to be used only as an internal support, but when customer support forward in an email from an outside user and we respond on the ticket, the outside user is getting notified of responses.Is it possible to restrict this so only internal users from a domain get notified of responses?

Here at Gloucestershire County Council I've written a small VBA script to cycle through a series of useful pages (attached).  Due to restrictions on our system, I have to run this from an Excel workbook:-Open your worksheet and press Alt-F11 to open Microsoft Visual Basic, press Ctrl-R to view the Project Explorer, then go Insert > Module.A new 'general' code module will appear under Modules, probably called Module1. You might need to click the + symbol against Modules to expand the group. Double-click the name of this new module to open it. Remove any code you find in the code window (probably only the words Option Explicit, if anything) and paste my code in its place - everything from Option Explicit down to and including End Sub.Insert your FreshDesk subdomain, username and password in the Const statements in place of the the xxx's.Return to your worksheet. Click Developer > Macros, select the macro called FreshDesk_Dashboard from the dialog box and click Run.When you're happ

I am trying to create a ticket with attachment and i am doing it exactly as given in the example on git hubhttps://github.com/freshdesk/fresh-samples/blob/master/PHP/create_ticket_with_attachment.phpbut in response i am getting Error, HTTP Status Code : 0Headers areAny suggestion please, WHAT AM I doing wrong?

HiWe've switched to the mint version. Now I realized that my custom apps are not supported. What is the plan for existing custom apps?Best regards,Marco

 Just wanted to post a concern and a warning for those using Freshdesk.  At one point, My "Agent" name was somehow swapped with my real name, First and Last. This is concerning because I'm not trying to get messages outside of my helpdesk and into my personal social media account,, etc.. So please double check your "Agent" alias.  And if you are admin for a team, please inform your team if they are using an alias.  East agent much change the profile name themselves.  The profile change is ported to Freshworks.  An admin cannot change their names for them.  It must be done personally.Freshworks team.. please be aware of this.-DS

hi my  account has been temporarily blocked and i can´t acces now, how can i restore it again?

Setting up the reply template and keep having the agent name randomly inserting itself all over the place - might be at the top, might be in the middle of the template text, might appear more than once.How do I stop this happening

Hello,We're excited to be back for the second edition. Join us on Thursday,24th May 2018 from 8.30 pm to 9 pm IST (GMT+5.30). Stay tuned for updates to follow!Cheers!

HI Pros.I want to ask that is there any API which support to register users with their Social Media (mentioned in title) account. And if there is way to do that please mention that way in the reply.Thanks IN Advance..Regards,Zain

I want to know if I can get access to values from Freshdesk app integrations using the Freshdesk API. For example, if a ticket has a Jira ticket attached to it using the Jira Freshdesk App, can I write a script to get that data or at least just know if there is a linked Jira or not. ~~