Using Freshdesk

I was wondering while creating contact through the API there is no password param. What if contact is signing up through an API with fresh desk API?Thanks in advance.

Hi Guys.I just created a contact but there was no activation email sent to contact's email, until i sent it manually.After activation the contact redirected to admin. Am i doing something wrong?

Hello, I've been organizing our contacts one by one and trying to merge duplicates.I've been able to successfully merge contacts for awhile but then yesterday I received the following error: Any idea why this might be happening? Thank you,Eliana 

Hello.Our company culture is very transparent.  I want my agents to be able to see the same level of reports as a supervisor normally would.  To do this, in the custom role I've assigned to them it allows them to view and export reports.  However, while they can see the reports tab, they can't actually see reports.  I'm guessing that I have to assign permissions per report, but I can't find the setting.Anyone know?

 how can I implement own chat bot for freshchat? is any API to lead a conversation without human?

WHere to download freshdesk SDK Files From

What is the best way to use the "tag" field when creating solutions? Is it just used for searching or is there a (planned) way for customers to view articles within a certain keyword?

 Hi support,Is there a known workflow to sort the tickets by last modified, when customers add public node instead of reply?We often have the problem, that customers add public notes and we then get no notification about the customers answer. In some cases tickets then are lost.Changing the priority, the ticket will be sorted by last modified.We would like to have the function, that the ticket sorting will be refreshed as soon as a ticket is updated/modified by customer or agent. Is this possible in any way?Thank you in advanceFriedrich

Apparently this is a feature that is highly requested with no progress made on it. I saw there was a Freshplug for this already that doesn't work and seems complicated. So I decided to make my own and it's perfectly on modern browsers. I did NOT test on older browsers, so YMMV. It reverses all messages and moves the redactor to the top. It also puts the ticket subject in the last message so you don't have to scroll to the bottom to see the subject.P.S. I realize I copied the thumbnail from https://support.freshdesk.com/support/discussions/topics/37867 but I didn't feel like taking a screenshot from my tickets then having to blur everything. The thumbnail gets the idea across.Instructions1. Download the zip file.2. Unzip and open the .txt file3. Copy the code from the file4. Go to Admin->Integration->Freshplugs in you dashboard and click the new Freshplug button5. Give a Name and Description to this plug for future reference6. Select the text box “Show this widget in ticket view p

Our support agents use ticket templates and canned responses very often when creating an email to the customer. When creating a new email in the Mint version the signature is added by default, like we prefer. However, after selecting a ticket template or canned response the signature is removed. No matter if the cursor is located in front or below the position of the signature when selecting the template/canned response.Would be helpful if it simply stays available.

A new agent has received the verification email and clicked it to verify, however when I go to view his profile it says: Email has not been verified for this agent! Send activation emailWhy isn't he verifying?

Hi - Reviewing this: https://support.freshdesk.com/support/solutions/articles/215321-setting-up-customer-satisfaction-surveys. Is there a way to change the look and feel of the survey by editing the HTML/CSS somewhere? 

I have a dispatch'r rule that says "when a ticket is created out of business hours, send a response saying that if it's urgent you need to phone the out of hours line because we aren't constantly watching the inbox".A couple of weeks ago, I received an automated notification from a 3rd party system system saying something had gone wrong, so I forwarded it our the support email address to deal with on the Monday.But when I forwarded the email to support out of hours1. The system recognised that I was an agent and set the ticket to be "from" the system which originally generated the email (support@mysupplier.com) and then2. The dispatch'r rule kicked in, and sent support@mysupplier.com the "out of hours" message3. support@mysupplier.com has an autoresponder on it too... so it replied4. Which created a new ticket, which created a new "out of hours" message... etc!Luckily, their system clearly has a throttle on it, because we only got 5 deep into the loop and then it stopped. Otherwise I'd

Hi - I've searched extensively for this but have not been able to find an answer. Here is my use-case. I operate two websites that essentially offer two different products (website A offers product A; website B offers product B). I know how to set up two different portals that show categories that relate to those products. It is useful to have one Freshdesk account to manage content centrally. However, I would also like the feedback widget on each website, to solicit incoming inquiries and offer topical articles that relate to each product. At present, however, I think I have to designate the FAQs as coming from only one product portal. However, I want the FAQs for product A to show up on website A, and the FAQs for product B to show up on product B. Is there a way to do this? 

Hi,While configuring the email notifications I noticed that when creating a link (using the link button) with {{ticket.url}} as target, the placeholder was not expanded to the actual URL. Instead the link pointed to <ourdomain>/admin/%7B%7Bticket.url%7D%7D.I seem to remember that this was working in your default messages but now I could not make it work.Thanks for any insight!

Hello, we activated the free plan tohttps://esculapio.freshdesk.com/support/home1) If I try to register as a new user through socials: Facebook returns me error, Twitter works but does not login me after returning page. If I try to register me with name and email, I have no activation email and in admin dashboard there is no my account in contact page.2) I tried to setup the portal with the tickets available also for not registered users: I start a new ticket but after confirmation I do not receive any email to check it then. Ticket appears only in admin dashboard (not in portal page if I logged as admin)Why there are so many issues in starting steps? Your product appears well done!

Is there anyway to edit the ticket creation page in Salesforce?1. I'd like to set a default for the agent field.2. Ideally I'd like to hide the agent field entirely. I don't want our sales reps to be able to assign them manually.For reference, I've attached a screenshot of the page I'm referring to.

Hello,This is starting to get on my nerves now... I've got a PHP script that submits tickets but fails when attachments are added. Can anybody spot anything that's wrong?The error I get is:jSON response:Array ( [description] => Validation failed [errors] => Array ( [0] => Array ( [field] => custom_fields [message] => Value set is of type String.It should be a/an key/value pair [code] => datatype_mismatch ) ) ) And then the curl options look like this:cURL options:Array ( [42] => 1 [10002] => https://apogeecorp.freshdesk.com/api/v2/tickets [10005] => ####:#### [19913] => 1 [81] => [64] => 1 [74] => [91] => [10018] => Apogee Corp [47] => 1 [10036] => POST [10015] => Array ( [name] => Marius Cucuruz [email] => mcucuruz@ap

HiI'm working with the Díspatch'r and I'm trying to set-up a rule that sends a mail to an e-mail address (of the account managers) when the number of iterations has been 'too many' (let's say 5).Similarly, I want to send a mail to a specific email address when the requestor is of company X. I've added a custom field in the Company template that holds that email address of the related account manager. Can I somehow use more fields than just the ticket properties?

Hello everyone!Join the Freshdesk team for an AMA session on Wednesday,18th April 2018 from 8.30 pm to 9 pm IST ( GMT+5.30 ). The AMA session will be live on this thread and you can start posting your questions as comments here.Best regards,Aravind.S

Hello,We have a requirement to track the actual time spent on the ticket and not the total time spent on the ticket, any thoughts if we can have the ability to add a time entry dynamically when the status is getting changed.?For example when status changes from Open to pending and Pending to Open, i would like to track the time when the ticket is is pending status using time entries and stop it when it changes to open so that i can deduct this time from the actual resolution time.RegardsSatya

Due to the number of tickets we have, when I use the API to run customized reports I was running out of requests.  So I build a cache systems to get information once so I do not have to call it multiple times.  This worked great except now I am only getting 30 companies per request.  It is like the filter features was applied to the "All Companies" request.  How do we get around this limitation.  Calling each page and then joining the JSON to a single stream is mess load of code and unnecessary development.

Hi all, I have recently started getting  "This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing" on my email and customers have started to stop getting email from the ticketing system. how can i fix this.

Good morning!Is there an option to make queries for tickets/contact search via client instance.So I for example want to find all clients with phone number 555555555?Or all ticket for some user, so all ticket for user with id 123?I know there is API that I can call from outside of an app, but it will be so cool to do it via client instance.Thanks!

Hello Freshdesk developers team,I want to search tickets through phone number and since freshdesk doesn't keep any validation while signup to phone number save, I have clients entering number with coutry code, without country code, hypenated number, space involved in number,etc.Request you to help me out to resolve it