Using Freshdesk

Hi, when I want to perform bulk action and reassign multiple tickets to a group, the bulk actions pop-up window just freezes (there is a loading symbol but nothing happens - even when I try to reassign a small amount of like 2 or 3 tickets). Other types of bulk actions, such as reassigning tickets to a specific agent, work just fine. Can you please fix this? Thanks, Kristýna

Is there a api to get the url of the user's avatar picture??

Hi, I am new to Freshdesk. Trying to set up an auto forwarding rule. I use G Suites. How do I forward only the emails sent to my alias (info@mycompany.com), and not the emails sent to my actual email address? (eg. myname@mycompany.com)? Thank you. Anthony

Email Notifications not working from Freshdesk - opened March 21st, 2013 ^^^ Someone must have accidentally closed this ticket, and it's no longer accepting replies. To recap the problem: The "Can see all tickets from this company" feature should obviously send that person email notifications of activity on those tickets. Can you please fix that? To recap Freshdesk's constructive responses over the last 4 years: 1) Anna - January 29th, 2014: you're absolutely right. Let me pass these to my Product Manager and see if we can tweak the existing model a little bit to suit your requirements. I will definitely keep you posted on the updates. 2) Anna - October 14th, 2014: I will definitely try to push this further up on our roadmap. 3) Harish - May 1st, 2017: Regarding problems with Dispatch'r rules as a short-term workaround... you can edit the CC notification template. This can be done under Admin-->Email Notifications-->CC Notifications 4) Then November 5th, 2017: On Sun

Our support emails are forwarded from gmail/gsuite, as per Freshdesk's instructions. However, the tickets and replies are delayed showing up in Freshdesk. I see the emails come from gmail at the same time they are forwarded to Freshdesk's system, and they can take as long as an hour to show up. This is a known issue (I was told) over a month ago. This is unacceptable that you are causing that much of a delay in my team being able to handle our support tickets. When is this getting properly resolved?

https://developers.freshdesk.com/api/#filtered_search ^^ This is a great sign and big advancement for simplifying interaction with the API. We look forward to the inclusion of more fields. Keep it up!

Hi,I made a request like "curl -u user@yourcompany.com:test -H "Content-Type: application/json" -X GET http://domain.freshdesk.com/helpdesk/tickets/1.json".How can I get the note from, the note to, the note cc and the note bcc ? When I say "note" I mean the customer response. ("note" part in JSON)Thanks :)

I create some tickets with myself as the requester. When the time goes by for a response and the status is "Response Due," I reply in the ticket, but the status does not change and still says "Response Due." Is this a bug? This only happens in tickets that I create with myself as the requester.  See attached files.

How do I reset the ticket numbers in my account? Created a bunch of test tickets while confirming email was working. Thanks!

Hi There, We are developing an integration with our crm and we would like the application on the page page to appear as a tab in the information section of the requester, but for the contact page we would like it to be displayed in another way, how could we make this difference within the files template.html and in app.js? Thanks in advance

I've gotmy OAuth token in place(.frsh/localstore) and when I try to make my request the <%= access_token %> variable in the headers are recognised.  Here is my code gist along with the error details. https://gist.github.com/PritiKumr/7e725388bf613f4e5fa98106ac419a77 Looks like this issue is similar to an issue raised a while back.  https://support.freshdesk.com/support/discussions/topics/316814 Thanks, Preethi

HiWe setup a BCC address for all ticket communications.When a customer creates a ticket, the address gets Bcc'd - so far so good.However, if the customer replies to the auto-notification email which we setup, which acknowledges that a ticket has been created, the BCC address will not be notified.This, although the reply will be shown in the helpdesk ticket interface.Is there some way to enable this? We tried enabling "Note added to ticket" in "CC Notifications", but that doesn't seem to help.ThanksJacov

I need to add new tile to our company's dashboard that shows the number of opened freshdesk tickets to signed-in manager. Searching through the forum I have found topics with old replies saying that the API required for similar problems is on your roadmap. If it has been implemented already, could you advice what API calls shall be used and how? If it is still not available, do you have any estimate when it will be done?

I am trying to call an external web service from the server.js file and then the response is passed to app.js. It gives Status Code 500 and Message as Error while executing the app server script.  When the same external web service is executed from another place it returns a proper 200 response.  I get this error message when Freshdesk App v1 is loaded using Custom App. Whereas when I test the app locally it works fine.  Please can help resolve this.

HiWe're looking to setup DKIM.However, generic values such as m1_.domainkey, s1._domainkey and s2._domainkey are extremely bad and can conflict with other stuff.Is there any way to change the prefixes to include the word freshdesk?Thank youJacov

Im trying to get the access_token, but the  <%= access_token %> seems to keep that way. Without change https://developers.freshdesk.com/docs/oauth/

Contact details page has an area named "Recent Tickets". Why not "All Tickets"?How can we get all tickets for the active contact record, without having to do a query?What does "Recent" mean exactly?

Hi, I have this code below for FreshDesk modal widget. It's working fine on firefox and chrome but the modal is not working on safari. I've attach the screenshot that was taken on chrome and safari.

Solenenwin@freshdesk.com

Last night we put our own CNAMEd domain into the "Portal URL" admin box. Previously, ticket links sent to customers (http://ourcompany.freshdesk.com/helpdesk/tickets/3889) went straight to the ticket. The new links (http://ourdomainname.com/helpdesk/tickets/3919) go to the login page rather than to the ticket. Our "Who can view tickets on portal" setting is on "Anyone with public ticket URL" but that doesn't seem to be the case.The impression I got from support was that this is expected, and that there's no way to view a ticket without logging in first unless you're using the freshdesk.com domain.Is that correct?

I have been using search through API calls toBASE_URL.search/solutions.json?search_key=via CURL in PHP.It works fine, but I'm getting results that contain published solutions as well as drafts.Is it possible to filter out drafts?Is there an additional parameter I should pass?

 Yesterday Freshdesk suddenly stopped loading properly (has been correctly working for ~2 months). Freshdesk refuses to load javascript assets now, below a screenshot of my console log. The network tab does not show any requests for the assets. OS: macOS Sierra 10.12.5 Browser: Firefox 64-bit 56.0.1

When customer replied to an existing ticket, the system creates a new ticket instead of set as a reply to the ticket. For example, if a customer sent ticket with subject "Need Help" and after he replied to the same ticket but Fresh desk creates another ticket with subject "RE: [2335] Need Help" I read the article about this issue here https://support.freshdesk.com/support/solutions/articles/226802-why-is-a-customer-s-reply-to-a-ticket-creating-a-new-ticket-email-threading-But I didn't find any problem on our Fresh desk. Could you please help me to resolve this issue?

Since the Magento Connect is moved to Magento Marketplace, is there a direct URL to download the same? I am able to find Git Repo but not sure if its valid and upto date.

All, Is there anyway to connect MySQL workbench directly to FreshDesk via the API. The online SQL readers are rather bare-bones and I would like to access directly rather than going through someone else.