Using Freshdesk

hi thank you

Is it possible to get a list of tickets filtered by tags? Any samples out there on this?

Created an admin user, with full admin permissions.  On the customer portal page the "Agent Portal" button is missing for this user.  Trying to access the dashboard directly with the URL /a/ or /a/dashboard results in an error in Chrome, saying to check network settings.  They are able to reach the dashboard in IE (through the URL, the Agent Portal Button is missing from IE, too), but I'd like to know if there's something I can look at in chrome to try and resolve this?  And how do I fix the issue with the Agent Portal button? I've tried clearing all history, cache, forms, etc. but this did not fix the issue.

Can anyone provide me code C# code to create ticket with attachment and custom fields. I an able to create ticket with attachment but when try to send custom fields,API  responds bad request. So please help me asap to pass value in custom fields with attachment.

When reciving emails in freshdesk containing smileyface :), the email are getting cropped. All text after smileyface are gone in ticket in fresdesk. Screenshot showing mail sent with smiley: Screenshot showing incoming mail with smiley:

We need to create the following reports:This week to date: % of tickets which were in an open state at any time this week so far that were closed during this week and are still closed.Last week: % of tickets which were in an open state at any time last week that were in a closed state at the moment last week ended.Are these reports possible with Freshdesk?

Hi, we just uploaded articles to a new freshdesk, the translator feature on the top right corner is not working, no translations can you please help. https://wifihelp.freshdesk.com/en/support/home

 This is an application that can link tickets creating parent-child relationships.This application is compatible with the Parent-Child FreshPlug created by Freshdesk ( the one I am aware of, anyway - see https://support.freshdesk.com/support/discussions/topics/16385/page/2 ). It can replace it. You can also switch back from this application to the Freshdesk Parent-Child application if you wish. However, you can't use both at the same time.Main features include: In a group of linked tickets, one ticket acts as a parent and the others as its children. A parent cannot have another parent and a child cannot have children. You can see all children when viewing a parent. You can see the parent plus all siblings when viewing a child. Each linked ticket is listed with detailed information ( subject, ID, status, requester, creation/modification date, group, agent ) If a ticket is unlinked you can set any other ticket to be its parent ( by entering the parent id in the Ticket Properties field

Hello we wanted to integrate to twitter and show the twitter handles on specific tweets in our forums on customer portal, did any one come across the scenario and implemented, any insight would be helpful

Freshdesk Integration with Solve360 helps your agent retrieve recent activities and contact details of your leads from Solve360.Instructions1. You will first need to create an account at https://solve360.com/.2. Once you have created your account, go to the my accounts -> api token. Copy the authentication token.3. Click the New FreshPlug button in Admin > Integrations > FreshPlugs tab.4. Give a name and a description.  5. Find the line that looks like username: "Enter your username here" and replace the text with username created from step 1.6. Find the line that looks like username: "Enter your password here" and replace the text with api token copied from step 2.7. Click Create and Enable to start using your new FreshPlug.

I tried to import my contacts from a CSV file. The process ran perfectly. I received a message indicating that my contacts were being imported, that I was to receive a message when the process was completed. Over 24 hours later the process has not completed and the import contacts button is disabled. Best regards, Edmundo

Hello, We have used a trial account and the trial period has been over for some time. Now, we decided to buy 1-month plan to test our system with FreshDesk but we can not do so because our account is suspended and we should contact the administrator. So, can you re-activate our account so we can pay? Best regards P.S: Do you accept PayPal?

Hello, as you know, every company buy her own services from the vendor, in our case yearly services. i want to add a field that will show until when the company "in service" and if they are not "in service" i will get notify. one more thing, can i update that field automatically from our database? Regards, Roey Miterany

I've created a backend application - I retrieve the information inside server.js (information displays in the console.log). My question is how do I pass this information to app.js and display it to the UI (basically, how do I send information from server.js to app.js)?  I did not see any sample that demonstrates this.  Any help would be appreciated!

I am new to Fresh Sales but have been using Fresh Desk for some time now. How do I get my Fresh Desk accounts to Fresh Sales?

I have developed a number of links to FreshDesk API including Create Customer, Create Ticket, Read Companies / Contacts, Read Tickets but struggling to get Update Ticket to work. Here is my Code       Public uRequestUri As String = "https://xxx.freshdesk.com" Public sAPIKey As String = "[Our API Key]" Public uTickets As List(Of FreshDesk_Ticket) Public Class FreshDesk_Ticket Public id As Integer Public attachments() As Object Public cc_mails() As String Public company_id As String Public custom_fields As Object Public deleted As Boolean Public description As String Public description_text As String Public due_by As Date Public email As String Public email_config_id As String Public facebook_id As String Public fr_due_by As Date Public fr_escalted As Boolean Public fwd_emails() As String Public group_id As String P

I am create account but after some time my account was disable why?

 Hi Team, As a developer I can create and deploy app on ticket details page. Would it be possible to create and deploy apps on Dashboard page ? Thanks,Amit

when I get an email the ticket link is not clickable. it is just text,and not a link. This means I now have to copy paste the ticket link, into my browser. this used to work fine. This started a few months ago, and I thought you guys would notice it and sort it out, but it is still there and getting a bit irritating. rergards Paul

Hi I understand Poloniex is separate, but freshdesk runs the support. To that extent I have received no reply or update for days and a substantive withdrawal from Polo says complete but doesn’t exist, this is very disappointing. Any further info or help to resolve this would be greatly appreciated. Polo support is virtually non-existent. Ticket 618911

Hello, one of the e-mails sent to our FreshDesk e-mail address did not automatically convert into a ticket in our FreshDesk. This is a huge problem - is there any way to prevent this from happening? Below is the e-mail's header, if it is any help: From: Bc. Martina Jand=C3=A1=C4=8Dkov=C3=A1 [mailto:martina@spokojenypes.cz]=20 Sent: Thursday, November 23, 2017 11:32 AM To: Ucto Freshdesk <e-consczucto@econs.freshdesk.com>; UctoBox <uctobox@e-= cons.cz> Subject: Fwd: Fwd: Vy=C3=BA=C4=8Dtov=C3=A1n=C3=AD pr=C3=A1vn=C3=ADch slu=C5=BEeb Thanks for answering, Kristýna

Hi!we have tried to generate a export .csv file in zendesk, but the plan we have does not allow it.Please, could you give us another option to execute the migration from zendesk to freshdesk?Thanks and regards!

 Good day. Is there any way where we can control visibility of fields in ticket submission page? I need to display it only to a specific customer group, but there is no such thing in the API.Thanks.

I create a ticket then when I check on it the next day , it comes up no ticket was created. 

Dear Support, We are not getting submitter name and email Id, all ticket raise from it@shmgroup.com Please arrange the phone call for resolve this