Using Freshdesk

I am new to Fresh Sales but have been using Fresh Desk for some time now. How do I get my Fresh Desk accounts to Fresh Sales?

I have developed a number of links to FreshDesk API including Create Customer, Create Ticket, Read Companies / Contacts, Read Tickets but struggling to get Update Ticket to work. Here is my Code       Public uRequestUri As String = "https://xxx.freshdesk.com" Public sAPIKey As String = "[Our API Key]" Public uTickets As List(Of FreshDesk_Ticket) Public Class FreshDesk_Ticket Public id As Integer Public attachments() As Object Public cc_mails() As String Public company_id As String Public custom_fields As Object Public deleted As Boolean Public description As String Public description_text As String Public due_by As Date Public email As String Public email_config_id As String Public facebook_id As String Public fr_due_by As Date Public fr_escalted As Boolean Public fwd_emails() As String Public group_id As String P

I am create account but after some time my account was disable why?

 Hi Team, As a developer I can create and deploy app on ticket details page. Would it be possible to create and deploy apps on Dashboard page ? Thanks,Amit

when I get an email the ticket link is not clickable. it is just text,and not a link. This means I now have to copy paste the ticket link, into my browser. this used to work fine. This started a few months ago, and I thought you guys would notice it and sort it out, but it is still there and getting a bit irritating. rergards Paul

Hi I understand Poloniex is separate, but freshdesk runs the support. To that extent I have received no reply or update for days and a substantive withdrawal from Polo says complete but doesn’t exist, this is very disappointing. Any further info or help to resolve this would be greatly appreciated. Polo support is virtually non-existent. Ticket 618911

Hello, one of the e-mails sent to our FreshDesk e-mail address did not automatically convert into a ticket in our FreshDesk. This is a huge problem - is there any way to prevent this from happening? Below is the e-mail's header, if it is any help: From: Bc. Martina Jand=C3=A1=C4=8Dkov=C3=A1 [mailto:martina@spokojenypes.cz]=20 Sent: Thursday, November 23, 2017 11:32 AM To: Ucto Freshdesk <e-consczucto@econs.freshdesk.com>; UctoBox <uctobox@e-= cons.cz> Subject: Fwd: Fwd: Vy=C3=BA=C4=8Dtov=C3=A1n=C3=AD pr=C3=A1vn=C3=ADch slu=C5=BEeb Thanks for answering, Kristýna

Hi!we have tried to generate a export .csv file in zendesk, but the plan we have does not allow it.Please, could you give us another option to execute the migration from zendesk to freshdesk?Thanks and regards!

 Good day. Is there any way where we can control visibility of fields in ticket submission page? I need to display it only to a specific customer group, but there is no such thing in the API.Thanks.

I create a ticket then when I check on it the next day , it comes up no ticket was created. 

Dear Support, We are not getting submitter name and email Id, all ticket raise from it@shmgroup.com Please arrange the phone call for resolve this

Hello,I'm writing an app that is working with Freshdesk API. I was researching the API and didn't find the solution how to get information about first call resolution from a ticket. I know what first call resolution means but don't know how to acquire it from Freshdesk API. Is there any solution to this?Best regards

 Hi all,is there a way how to integrate freshdesk with google sheets?I would like to have kind a form in freshdesk and use the placeholders to fill rows in google sheets.Where can I find a code example to do that?In alternative, Freshdesk team, can you develop a Freshplug solution?Thanks

The tag field isn't avialable when looking at a user/contact via the API

Hi there! Our company is working on a webplatform where a user can fill in a webform. After submiting, we want to create these 3 things in Freshdesk (using php api):1) a company2) a user (linked to that company)3) a ticket So far so good, but when I create a new user and the given company already exists, I get a conflict response 409 (company name has to be unique) So in this case I would like to link the new user to the existing company. But I don't know the required company's id... (to link the user to it) So I tried to retrieve a list of all companies existing in freshdesk and loop through all of them, to get a match and return that id. Problem is for every company retrieved an api call is performed, so (as we have a list of hundreds of companies) quickly I get to the api limit of 5000 requests per hour. I also tried the search/filter api call, but this only works for users/tickets? The 'Domain names field' might be useful, but when a user uses for example a gmail-address inst

Hi guys, It's great that you've managed to deliver the failed delivery notifications after year and a half SLA struggling at your clients' side. However, it seems that you've missed a thing! Those notifications do not work when we use the outbound email functionality. Some of my colleagues are using these a lot and again, it impacts our SLAs since our clients expect to receive stuff on time. And in case of a temporary mail server problem (it happens) they do not receive those regular outbound emails. And guess what? Again, we never knew that the outbound email reached its destination. When can we expect a fix for this? Please don't tell me another year and a half... Best regards, Anton

I just wanted to run a node app using sockets via fdk command. I have followed the documentation and created my-frist-app  and when i run the app it shows "Cannot GET/" error. Pls help! How to solve this :)

Hi all - when I forward mails from my account mail to my freshdeck generated mail for receiving tickets, it does not show up. My account mail is also the one I use as an agent in my own help desk. Is there a built in "block" from adding tickets via your own account/agent mail? And can I unblock it?

I want to post Freshdesk ticket details in my portal using the Freshdesk API.   However, I don't know my portal users FD ID and PW (or API Key).   I want to use the SSO mechanism, where I manage identity in my portal, and pass user information and a hash of login details in the HTTP request to Freshdesk.   Is this possible?  I don't see it documented. 

This was adapted from the Freshdesk plug for reversing the sort order for the customer portal. <script type="text/javascript"> jQuery(document).ready(function(){ var con = document.getElementById('all_notes'); var els = Array.prototype.slice.call(con.childNodes); for (var i = els.length -1; i>=0; i--) { con.appendChild(els[i]); } }) </script> </style>  

Barren is a user-experience focused, full-featured Freshdesk theme. It is a comprehensive, reliable and far-reaching theme that’s created to fulfill the very requirement that Freshdesk has set out to meet. Page layouts can be changed to suit your needs. Barren theme for Freshdesk can be easily customized and comes with a rich set of features to suit the needs of every type of business. It allows for an immersive experience and can be used by small, medium and large content websites alike. Installation and content integration are free. Preview a live demo of Barren Freshdesk theme.    Would you like a full-featured Freshdesk theme with stunning customizable features that corresponds to your brand style or has additional components? Check out Freshdesk branding and customization. 

The new Google Hangouts app for Freshdesk lets your agents and customers initiate a Hangouts session to easily trouble shoot issues right from their ticket. Your customers can share screens and your agents can provide remote assistance to your customers over the hangouts session and solve complicated issues in a matter of minutes. With the new App Gallery, installing this app is simpler than ever. Here's how you can install the Google Hangouts app in Freshdesk for your agents: Login to your helpdesk. Make sure you have admin rights. Go to Admin → Apps → Get More Apps Select Google Hangouts and click on Install Requirements:The agent and the customer should have logged into your Freshdesk with a Gmail accountIf you do not have hangouts installed, you'll be prompted to when you initiate the hangoutThe customer should be logged into Gmail when the call is initiated

Hi, I have just read the documentation about building custom apps for Freshdesk. In the v2 docs I found the following code to set a custom property. client.interface.trigger("setValue", {id: "customfield name", value: 3}) Is there also something available, like above, for v1?  I want to achieve that a dynamic URL will be inserted in the reply message when a staff member hits a button in the backend Best regards, Michel

Hello, I am trying to go through old conversations on all of our tickets and change the privacy of any notes we have made, with a source value of 2 (note), from 'false' to 'true' (public to private.)  After going through Update a Conversation and searching the forums, it seems like this is not a possibility. Is there any chance that I am missing something or that this could be made available in the future? Thanks, Chris

Hi Support, Initially i was trying to log a ticket but i cannot log a ticket via your site so i will do it this way.I have to set up anew customer portal on our site ( https://mclachlanlister.freshdesk.com ) and it has been a while since i did the first two so i was wondering if there was a set of instructions to follow ? I know i need a DNS entry but i am unsure on the format ? i also know i need to set up an email and have ti forwarded to @mclachlanlister.freshdesk.com But just not 100% sure on the process to make sure i get it all correct.Help please thanksPaul