Using Freshdesk

Building on the great plug created by Freshdesk which took you back to the ticket list after closing a ticket (https://support.freshdesk.com/support/discussions/topics/297069), I modified the code so you return back to the ticket list no matter what the ticket status is (not just 'Closed'). This does NOT redirect to the ticket view after Forward, Replies or Notes, but it DOES work if you are choosing any of the Reply + Resolve/Close/etc options.

I'd like to embed custom javascript (for tracking purposes) into every solution/forum document.  Is there a way to do this?

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Hello, I need to know,  is it possible to reach Auto-Reply message template from App? Using domHelper.ticket.openReply("some text"); I get "some text" added to the beginning of existing template, configured in Admin panel. Can I somehow override it and receive only "some text"?Thanks,Michael 

Hello, I need to know,  is it possible to reach Auto-Reply message template from App? Using domHelper.ticket.openReply("some text"); I get "some text" added to the beginning of existing template, configured in Admin panel. Can I somehow override it and receive only "some text"?Thanks,Michael 

I have an issue while using the dropdown component from bootstrap (http://getbootstrap.com/components/#dropdowns) inside a freshdesk plugin. Once I click on the dropdown button, it shows the list but some elements of the list get hidden behind the footer of freshdesk page. How can I make it on top of the footer or any elements ? Thanks.

Hello, can anyone tell me how long does it usually takes to publish the Public (Free) app? Is it a day, a week, or several weeks?

Once a Contact has been deleted, it is possible to restore it. However, although the Restore button is displayed in Companies, when we select a company and click on the Restore button, we get a "Freshdesk page not found" error; can we not restore a company?Thanks!

We use a dependent drop-down ticket field titled "Product" that opens up a second level of "Module". I have been able to reference both Product and Module before as placeholders in various rules by using the "Insert Placeholder" function and going to Ticket Fields and selecting from a dropdown as shown: This shows up then as "{{ticket.product}}" and "{{ticket.module}}". But when using the "Trigger Webhook" under "perform these actions" the "Product {{ticket.product}}" can be found but there is no "Module {{ticket.module}}" for the dependent field.

I am new to Fresh Sales but have been using Fresh Desk for some time now. How do I get my Fresh Desk contacts to Fresh Sales?

I set an observer rule:- When ticket is updated by anyone without any condition trigger a webhook.Now that webhook gets triggered when status is updated or priority is changed, but it does not get triggered when custom fields are updated. Can you please help me how to listen to change in custom fields??

I am trying to hit freshdesk ticket generating api with attachments. Request object : $headers = array('Authorization' => 'Basic.ID), 'Content-Type'=>'multipart/form-data');             $url = "https://domain.freshdesk.com/api/v2/tickets/<ID>";             $request = new FormRequest();             $request->setField('attachments', array($path));             $request->setHeaders($headers);             $request->setMethod("PUT");             $request->setResource($url);             $buzzBrowser = new \Buzz\Browser();             $buzzBrowser->setClient(new \Buzz\Client\Curl());             $response = $buzzBrowser->send($request, null); My request is: object(Buzz\Message\Form\FormRequest)#358 (8) {   ["fields":"Buzz\Message\Form\FormRequest":private]=>   array(1) {     ["attachments[0]"]=>     string(49) "/tmp/ca6f07a55a42da45096fe366fa4d2f23317e753a.png"   }   ["boundary":"Buzz\Message\Form\FormRequest":private]=>   NULL   ["method":"Buzz\Me

Hi when i add my domain in white list in manifest i cant run the sdk i get the error below C:\Users\Rephael\Desktop\FreshDesk\TorahBoxDons>frsh -v run Validation errors:   1. Invalid domain(s) mentioned in manifest.yml: https://api.torah-box.com Run failed due to above errors

Hi there, Trying to build an app to connect to a custom API, I faced a strange issue :  My domain was always rejected when validating app using "frsh validate". After investigating, I found the issue was due to '-' in my domain name. This is because the regex pattern used in manifest-validation.js is invalid : /^https\:\/\/([^\x00-\x7F]|\w)+\.([^\x00-\x7F]|\w)+(\.([^\x00-\x7F]|\w)+)?(\.([^\x00-\x7F]|\w)+)?$/ it could be replaced by  /^https\:\/\/([^\x00-\x7F]|\w|\-)+\.([^\x00-\x7F]|\w|\-)+(\.([^\x00-\x7F]|\w|\-)+)?(\.([^\x00-\x7F]|\w|\-)+)?$/

Hello, Our java web application has been implemented to apply Freshdesk SSO. Everything is working properly. There is a request from our client when using Freshdesk SSO that I think it's similar to "Remember me" functionality when login to Freshdesk portal. Below are the user's actions: 1- End-users open one of browsers IE, Chrome, FireFox and this browser is set as default one in their computer. 2- End-users login to the application, click on a link that will authenticate user's account in Freshdesk and redirect to a Freshdesk specific page (SSO).3- Browser cookies should remember login details of those users with FreshDesk. 4- End-users close the browser in step 15- End-users receive URL of knowledge base, click on that URL, browser cookies help end-users to login FreshDesk6- If end-users clear cookies on their browser, they need to redo step 2.So the expectation is end-users can view items of Freshdesk , no need to login to VC or FreshDesk again. Is it possible and how can we imp

Hello,  Just to let you know that we developed a python script to do CTI with 3CX and Freshdesk from a 3CX macOS Softphone. https://github.com/alkivi-sas/3cx-freshdesk-macos It works well with and admin API Key so far. See you,

OK - there's nothing else I can test. Trying to trigger a webhook in Freshdesk via observer. - I can use the Freshdesk API without problem via cURL. Was able to update ticket etc, to test my calls without issue. - I can trigger a webhook to a DIFFERENT platform via my observer rule, and the payload I set gets passed over just fine. - I've tried BOTH the new and old API- I've tried authentication via username/password AND via API key*****Any insight appreciated. Essentialy, webhooks seem to work fine if they're sending to a non-Freshdesk URL. And API calls to the Freshdesk URL work fine from command line. BUT - webhooks triggered via Observer to the Freshdesk API do not work. I'm wondering if it's something to do with the authentication, because this is the only piece I can't test. I can't see the error messages it's throwing, so I have no idea how else to test. This is one of the half dozen permutations I tried:

 Hi Support, I am developing an apps and using AWS Javascript SDK to make API to AWS S3 bucket. The problem is that I encountered a CORS issue which disallow my call to AWS S3 bucket. I have no problem to use the same code on my server to talk to S3. ============ ERROR =============XMLHttpRequest cannot load https://s3-ap-southeast-1.amazonaws.com/s3.demo.mydomain.com/test.json. Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://mydomain.freshdesk.com' is therefore not allowed access. Error: Network Failure  at XMLHttpRequest.<anonymous> (aws-sdk-2.9.0.min.js?_=1488368547259:6) "NetworkingError: Network Failure  at XMLHttpRequest.<anonymous> (https://s3-ap-southeast-1.amazonaws.com/awk-sdk/aws-sdk-2.9.0.min.js?_=1488368547259:6:31259)" That being said, I suspect it is something to do with domain whitelisting in manifest.xml file. After did that, it ret

Not a problem, more of a developer request.  My team would like to develop a fairly complex Freshdesk app. Limiting the app to be a single app.js is proving painful. In addition, it would be nice to be able to use es6, babel, etc.  I think a simple change would be to allow for a app.sh file where the expected output is the contents of app.js. Or something similar to allow us to compile app.js however we want. Another approach is to allow developers to use gulp/package.json, etc, to build out the extension.

We are looking to use our Freshdesk system as both an Accounting\HR change request system and a support request system.  What is the method to ensure that our support agents do not have access to the Accounting\HR change request system?