The Freshworks Community | Freshworks Community

Join a conversation

Browse through the community's recent feed or become an expert by answering a question.

Recent Feed
Help Others

How to search through the entire employee kit catalog for a kit item.

Ex:We have Kit A, Kit B and Kit C.’ Which Kit Contains: Item 1? Instead of having to manually open each kit individually, Is there a solution to search through the entire employee kit catalog for a kit item. If cannot be done via FreshService please provide alternate solution.

2 hours ago

MichaeldxApprentice

How do I....?

zefredApprentice

How do I....?

Differrents group assignment based on email

Hello,I try to use 2 specific email address to create tickets in Freshdesk.The first email address must create ticket assigned to group “A” and the second email address must create ticket assigned to group “B” but then 2 email address create ticket in group “A”

8 hours ago

RyanSilcoxApprentice

How do I....?

Creating Customer tickets with a collaborator as the Requestor

In our business, business analysts will often submit a ticket for a customer. These BAs are collaborators in our system. They want to be the requestor on the ticket, but have the ticket(s) show up under the customer. How can employees, whether agents or collaborators, be a requestor for a customer specific ticket?

8 hours ago

AnushaCommunity Manager

Phased launch of the revamped Sandbox

We had scheduled the launch of the revamped Sandbox for all our users on the Enterprise plan on 30 April 2024. However, we'll now be rolling it out in phases over the next few weeks. This approach will help us ensure a seamless transition for those of you using the legacy Sandbox, and smoothly onboard you onto the revamped Sandbox.Some of you should see the revamped Sandbox already in your Freshservice accounts, while others will receive it shortly. You can continue using your existing Sandbox, and we'll let you know once the feature is enabled on your account. You can monitor this thread for updates.Thank you for your patience and understanding.-Team Freshservice

48811

9 hours ago

Christina HApprentice

How do I....?

How can I insert a custom Font Type into [Agent portal default font preference] email reply?

Hi, is there any way that we upload custom font type into Freshdesk? Because we want to follow our company’s font to reply the customer. but the font is not in the default list.

9 hours ago

Grant24Apprentice

How do I....?

Freshchat disconnecting

Is anyone else getting the below error? I have confirmed with our ISP that the problem is on Freshchats side. I have tried multiple browsers on multiple machines same problem.

10 hours ago

aldoApprentice

Messaging Channels

Is it possible to integrate Freshchat with Indonesian e-commerce platform?

Hi There, Did you know, is it possible to have an integration of Freshchat and some e-Commerce platform on each country?Our leads challenges us whether is it possible to have the integration?

10 hours ago

dchandler101Apprentice

How do I....?

How to search through the entire employee kit catalog for a kit item.

2 hours ago

dchandler101Apprentice

How do I....?

Exporting Employee Kit Information

I am wondering if there is a way to export all of the employee kits created in FreshService.

2 hours ago

BrianWelchApprentice

Analytics, Reports & Dashboards

SLA report by Category

I need to create a report that shows SLAs in relation to the respective category. I’d like this in a csv or at least a table view in FreshService, anyone know how?

4 hours ago

zefredApprentice

How do I....?

Differrents group assignment based on email

8 hours ago

RyanSilcoxApprentice

How do I....?

Creating Customer tickets with a collaborator as the Requestor

8 hours ago

Christina HApprentice

How do I....?

How can I insert a custom Font Type into [Agent portal default font preference] email reply?

Hi, is there any way that we upload custom font type into Freshdesk? Because we want to follow our company’s font to reply the customer. but the font is not in the default list.

9 hours ago

Grant24Apprentice

How do I....?

Freshchat disconnecting

Is anyone else getting the below error? I have confirmed with our ISP that the problem is on Freshchats side. I have tried multiple browsers on multiple machines same problem.

10 hours ago

aldoApprentice

Messaging Channels

Is it possible to integrate Freshchat with Indonesian e-commerce platform?

Hi There, Did you know, is it possible to have an integration of Freshchat and some e-Commerce platform on each country?Our leads challenges us whether is it possible to have the integration?

10 hours ago

AbyApprentice

Agent Efficiency Tools

Announcements - Ability to copy and schedule recurring announcements

Can we copy an existing Announcement to reuse?If not, it would be a great idea to be able to reuse announcements. This would save lot of time in drafting a new announcement.Additionally, it would be wonderful recurring regular announcements can be scheduled as recurring. E.g. Monthly system update notification sent few days before the fixed monthly announcement schedule.

10 hours ago

DAWhismanApprentice

How do I....?

How to respond directly to SENDER e-mail address in Fresh Chat?

I am new to Fresh Chat. Evaluating the product in a trial period. I have one of our company e-mail addressed integrated into Fresh Chat -- forwarder setup per instructions. However, I notice when receiving those messages in Fresh Chat that the FROM e-mail address that is coming into Fresh Chat is our e-mail address and not the e-mail address of the actual sender. I see same behavior when someone submits a request on our website with our Gravity Form.Is it possible to configure Fresh Chat so e-mail messages can be responded to directly inside Fresh Chat without having to copy and paste the original sender’s e-mail address into Fresh Chat?

10 hours ago

Meet the Community Heroes

Introducing the Community Subject Matter Experts, your partners in unlocking the full potential of Freshworks products.

Check out this video to learn more.

Connect with them

Upcoming

Events

Community

Champions

Check back later to see this week’s champions.

SHOW FULL LEADERBOARD

Check back later to see this week’s champions.

SHOW FULL LEADERBOARD

Community Events & News!

Join a conversation

How to search through the entire employee kit catalog for a kit item.

Placeholder Customization reference

Exporting Employee Kit Information

SLA report by Category

Differrents group assignment based on email

Creating Customer tickets with a collaborator as the Requestor

Phased launch of the revamped Sandbox

How can I insert a custom Font Type into [Agent portal default font preference] email reply?

Freshchat disconnecting

Is it possible to integrate Freshchat with Indonesian e-commerce platform?

How to search through the entire employee kit catalog for a kit item.

Exporting Employee Kit Information

SLA report by Category

Differrents group assignment based on email

Creating Customer tickets with a collaborator as the Requestor

How can I insert a custom Font Type into [Agent portal default font preference] email reply?

Freshchat disconnecting

Is it possible to integrate Freshchat with Indonesian e-commerce platform?

Announcements - Ability to copy and schedule recurring announcements

How to respond directly to SENDER e-mail address in Fresh Chat?

Meet the Community Heroes

Upcoming

Community

Still looking for help?

Developers' Corner

Academy

Support

Community Events & News!

Join a conversation

Meet the Community Heroes

Upcoming

Community

Still looking for help?

Join the Community

Social Login

Sign in to the Community

Social Login

Scanning file for viruses.

This file cannot be downloaded