Is anyone else getting the below error? I have confirmed with our ISP that the problem is on Freshchats side. I have tried multiple browsers on multiple machines same problem.
Hi there,
Greetings! Srikanth here from FreshChat support.
Our apologies for the delayed response.
May I kindly know if the reconnecting issue is resolved or require any further troubleshooting?
If the issue persists, please help us with the following details by writing email to support@freshchat.com
Required details:
- Please share a video recording when ‘disconnection’ happens
- Please share HAR file by following the steps attached in the HAR file
- Please run diagnostics tests in your browser by following the below steps.
Diagnostic test:
- Please open a new browser tab and enter https://<domain>.freshchat.com/diagnostics/html/index.html. Ensure to substitute "<domain>" with your actual Freshchat domain.
- For example, if your Freshchat domain is support123.freshchat.com, your diagnostic test URL would be https://support123.freshchat.com/diagnostics/html/index.html
- Run the diagnostic test and wait for all the tests to be completed successfully.
-
Copy and share the diagnostic test result URL and our support team will be able to assist you further.
Thank you.
Steps to download HAR file -
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