API and Webhooks

API in Postman

Hi, I'm trying to test the API in Postman but I am having some difficulty with authentication in Postman. The images below are 1) the recommended curl from the api documentation and 2) how I am translating that to Postman. I am using the example to prevent from posting any sensitive info, but I use my url and API key in the same format. Can anyone recommend how to get up and running in Postman?

4 years ago

SiaApprentice

asked in API and Webhooks

Microsoft 365 Shared Mailbox support

Hi there, We are using M365 Shared Mailboxes for our engagement with customers. Now we are evaluating changing to freshdesk, but it seams like there is no support for shared mailboxes so far. That would be blocker for us and I wanted to ask if there is a way to get the Microsoft email integration, which freshdesk seams to support, to work with shared mailboxes. As far as I can see, it would be sufficient to have a place to enter the exchange mailbox that should be used with the authentication provided instead of using the default mailbox of the user. So is there a way to get this done or is this a feature that is in development? This would unblock us and help us move forward with freshdesk. Thanks, Sia

3 months ago

gbtoastApprentice

asked in API and Webhooks

Source Choices on Ticket Creation

In our ticket fields, we have the basic choices for sourcesHowever, when I go to create a ticket on behalf of a customer in the tickets section, under the source dropdown, only “Phone” is selectable. How can I set this up so that the other options are available from that dropdown?

2 months ago

marketing_18527Apprentice

posted in API and Webhooks

How can I export the content (body text) of all my tickets?

Hey all,I'd like to do a search for particular keywords in all my company's tickets. Freshdesk doesn't provide a search function for keywords so I figured I'd make an export of all tickets and do the search manually in Excel, because searching ticket by ticket when you have 1,000s of tickets is very time-consuming.Now that I've made some exports, it seems as if the body text of the tickets isn't included in the export. Doesn't Freshdesk provide this option? Thanks in advance for your help.Gregor

4 years ago

RudiApprentice

asked in API and Webhooks

RFHfLApprentice

asked in API and Webhooks

Set Status as Open on Specific Date/Time

Hello,We as a company have only recently started using Freshdesk following leaving an old ITSM solution. I can’t see anyone has mentioned this in the forums or from searches online so I thought I’d message here.We support a large number of schools for their IT issues, teachers are generally always teaching and they will say to us to contact them at say 12pm on Wednesday.In our old ITSM we could put the ticket on hold/pending and set it to open on a specific date/time by setting this in a field, the ticket would then change to an open state once that specific date/time is reached.I can’t see any way to do this in Freshdesk. I know you can use the To-Do list feature to set a reminder but this doesn’t take the ticket from a Pending state to an Open state, it just sits as Pending requiring the assigned user to set it as Open themselves. Is there a way for the To-Do list to automate this to set as Open? If this was possible then that would be a really good solution for usDoes anyone have an

2 months ago

GavinEldredApprentice

asked in API and Webhooks

How to create a Service Request Using a PowerShell Script?

Background: So our HR team puts a csv on a fileshare with a list of users that have left our organisation. I have a powershell script that checks that share every hour and will only run if there’s a new file. The PowerShell Script handles all the offboarding of use but we’re still required to log the ticket manually on Freshservice.Unfortunately, my API knowledge is very limited and I have no idea how to even get started on this. I’ve had a look at the documentation but can’t see how to implement this into PowerShell.Ideally, this should all be done in PowerShell with no 3rd party programs.This is what I’ve done so far:Typed in the below on a command prompt in Windows curl -v -u myapi:X -H "Content-Type: application/json" -X GET "https://mydomain.freshservice.com/api/v2/tickets/randomticketnumber"Grabbed the “ Authorization: Basic” value that came up in the output. I used this because for some reason, Postman doesn’t seem to work with the API key even if I set the value to X. Grabbed

1 year ago

RuslanApprentice

asked in API and Webhooks

Load of tickets more than 30 000 using Freshdesk REST API v2

Account has tickets more 30 000 items. Using Freshdesk REST API v2 I can load max 30 000 tickets (max page number: 300 and max 100 items per page). How I can load all tickets?

1 year ago

Bharath RagurajaContributor

asked in API and Webhooks

In Freshdesk Getting 403 error: "You are not authorized to perform this action" while open or create the particular ticket

Whenever the Agent or Admin opened the particular ticket the following error is popping up “You are not authorized to perform this action”, We are using full admin access API Key for Integration. We changed the roles and checked it but same issue occurs. It is more priority for us, so please give us the solution as soon as possible.

1 year ago

sarawomskiApprentice

asked in API and Webhooks

Is there an API that I can use to grab specific information around ticket activities such as closed by?

I am trying to gather specific information on our Freshdesk tickets via API. It seems there is no way to actually get the activities (such as closed via a scenario automation rule) of a ticket via API unless you create a report and export it (Example: https://support.freshdesk.com/en/support/solutions/articles/226460-export-ticket-activities-from-your-helpdesk). This will not work for my needs. However, I feel like certain fields could be useful for our reporting needs, such as Closed By or Resolved/Closed Reason (per agent, automation, per customer, etc…). Unless I’m missing something in the API documentation, I’m not seeing any fields similar to these as part of the ticket API. I know I can get Resolved At and Closed At by using “/api/v2/tickets?include=stats”, but that only includes dates and not who closed the ticket and potentially why it was closed. Is this possible with the current API?

3 months ago

Anirudh24Contributor

asked in API and Webhooks

Create a child ticket using API

Hey, Is there any way to create a child ticket using an APIs? Or is there a way to create a ticket using the create ticket API and then link it to a parent ticket? For context, I want to build a workflow where I use the outbound email API to send an email. And then link that ticket to a parent ticket.

1 year ago

gllowmasApprentice

asked in API and Webhooks

V2 AP returns 404

The v1 api returns data without issue but after authenticating the v2 API returns a 404. I’ve attempted this through postman and the CURL example. Any help is appreciated.

2 years ago

ravisinghApprentice

asked in API and Webhooks

Azure Data Factory Pipeline Failing on GET using Freshdesk REST API

Hi,we are using Azure Data Factory copy function to get data from Freshdesk and copy it to Azure Storage (Data Lake) using the REST API. This has recently stopped working with Bad Request error 400.The connection is successful it’s the getting the data bit from the Freshdesk view that is failing.Have there been any changes recently that could explain this? Interestingly the same thing in Microsoft Power Business Intelligence still works. Thank you in advance for any responses, much appreciated.Ravi

7 months ago

pedrobleaoApprentice

asked in API and Webhooks

Response to closed tickets should create new ones

I don’t want to reopen closed tickets.If costumer replies to a cloded ticket the platform should create a new one. How can I configure Freshdesk to have this behaviour?

1 year ago

Sumana SrikanthanCommunity Manager

posted in API and Webhooks

Set up Custom Objects in your Freshdesk yet?

Applicable plans: Forest/Enterprise You can create Custom Objects to capture all relevant, business-critical information right from the get-go with just a few clicks. Through these Custom Objects, you can equip your agents with complete context and enable them to be productive, and respond and resolve faster than ever. If you are on the Forest or Enterprise plan, just drop a comment on this post to learn more!

3 months ago

robertkgaudetApprentice

asked in API and Webhooks

How do I add a custom field via Widget API?

2 years ago

Max06290Apprentice

asked in API and Webhooks

Can't find API Key

Hello We use Google Login to access freshdesk.I can't find API key in my profile settings.What settings should I turn on to active the API key function?Thanks

1 year ago

rlewisApprentice

posted in API and Webhooks

Description Format not maintained when creating ticket with API

The formatting of the description seems to be strip by the API. I am interested in maintaining line breaks, but those seem to be striped away.I am using the code from the php example.

4 years ago

DeskElfApprentice

asked in API and Webhooks

Data Import From Admin > Account Settings > Export Data

As the account admin I “Create[d] an XML file with all [my] data from this Freshdesk Support Desk account.” at Admin > Account Settings > Export Data. I now have a .zip file that contains .xml files for tickets, users, groups, companies, and solutions. This is perfect, but I want to be able to import this back into my Freshdesk Support Desk account after making a change to the .xml files. Please see my comment below for my attempts.

1 year ago

rhea.desouzaCommunity Manager

published in API and Webhooks

Ask me Anything: Live Q&A on API's and Custom ObjectLIVE Q&A

Did we save the best for the last day of November? Let’s find out.@sukanya.arunachalam, Customer Success Engineer, Freshworks, is all set to take the stage at a special ‘Ask Me Anything’. A little note about our host 💎I got lucky to start and continue my career with a customer-facing job in an expeditiously growing company with over 8 plus years of experience. Starting as a Support Engineer really helped me to shape myself to have a "Customer First" attitude and to become this ardent customer experience representative.Having gained some technical exposure on how SaaS-based products function and have found some success in the areas of Implementation, customer support, framing/coordinating processes, and coaching analysts, I am working on understanding the workflow model of different businesses across SaaS to help offer recommendations which in turn would help deliver better ROI and improve our customers KPI’s! 🎥 Topic: 1. API’s: Overview and capabilities 2. Custom Objects💡 You will

49512

8 months ago

jono.chrimesContributor

posted in API and Webhooks

View more than 30 unresolved tickets at once

How do I view more than 30 unresolved tickets at once?I have tried adding &per_page=100 and ?per_page=100 at the end of the address line as per the API documentation however it will not work.I see a LOT of other people asking for more than 30 tickets per view as well.Why not just this in as a feature? It's not that hard...We need this!

4 years ago

rickymelvilleApprentice

posted in API and Webhooks

reported via phone

I've created tickets by email and by portal.They all say "reported via phone".How can I change this?Thanks,Ricky

1 year ago

hugo.pascalContributor

posted in API and Webhooks

Create note / ticket with json file attachment

Hi all,I try to create a note to an existing ticket with an attachment without success.I try with the API example without issue : curl -v -u APIKEY:X -F "attachments[]=@test.jpeg" -F "attachments[]=@test1.jpeg" -F "body=this is a sample ticket" -X POST 'https://DOMAIN.freshdesk.com/api/v2/tickets/40/notes'But i want to try to add an attachment with Json, like :curl -v -u APIKEY:X -H "Content-Type: application/json" -d '{"attachments" : {"0":"test.jpeg"}, "body": "this is a sample ticket"}' -X POST 'https://DOMAIN.freshdesk.com/api/v2/tickets/40/notes'Result : {"message":"We're sorry, but something went wrong."}It's possible ?Thank you in advance.Regards,Hugo

4 years ago

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211 Topics

API in Postman

Microsoft 365 Shared Mailbox support

Source Choices on Ticket Creation

How can I export the content (body text) of all my tickets?

Creating Recurring tickets

Freshdesk api key admin Access

Is there a way to search for tickets in API using a keyword?

Set Status as Open on Specific Date/Time

How to create a Service Request Using a PowerShell Script?

Load of tickets more than 30 000 using Freshdesk REST API v2

In Freshdesk Getting 403 error: "You are not authorized to perform this action" while open or create the particular ticket

Is there an API that I can use to grab specific information around ticket activities such as closed by?

Create a child ticket using API

V2 AP returns 404

Azure Data Factory Pipeline Failing on GET using Freshdesk REST API

Response to closed tickets should create new ones

Set up Custom Objects in your Freshdesk yet?

How do I add a custom field via Widget API?

Can't find API Key

Description Format not maintained when creating ticket with API

Data Import From Admin > Account Settings > Export Data

Ask me Anything: Live Q&A on API's and Custom ObjectLIVE Q&A

View more than 30 unresolved tickets at once

reported via phone

Create note / ticket with json file attachment

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API and Webhooks

Ask me Anything: Live Q&A on API's and Custom ObjectLIVE Q&A

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