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Hi all,


I try to create a note to an existing ticket with an attachment without success.


I try with the API example without issue :

curl -v -u APIKEY:X -F "attachments[]=@test.jpeg" -F "attachments[]=@test1.jpeg" -F "body=this is a sample ticket" -X POST 'https://DOMAIN.freshdesk.com/api/v2/tickets/40/notes'


But i want to try to add an attachment with Json, like :

curl -v -u APIKEY:X -H "Content-Type: application/json" -d '{"attachments" : {"0":"test.jpeg"}, "body": "this is a sample ticket"}' -X POST 'https://DOMAIN.freshdesk.com/api/v2/tickets/40/notes'

Result :

{"message":"We're sorry, but something went wrong."}


It's possible ?


Thank you in advance.


Regards,

Hugo



I see this in the API documentation :

The Content-Type should always be multipart/form-data for create/update requests with attachments.


So, I think it's not possible



Hello Hugo,


Did you get a chance to look at our Github repo? This sample written in php might help you to achieve this.


Cheers!

Hello Aravind,


Thanks for your solution.


I am now stuck to create a new ticket with multiple files.

In my parameters :

array (size=9)


  'custom_fields' => 


    array (size=2)


      'cf_order_number' => string '1772684' (length=7)


      'cf_model' => string '2913711' (length=7)


  'subject' => string 'Sinister' (length=8)


  'description' => string '785785' (length=6)


  'email' => string 'test@ŧest.com' (length=24)


  'priority' => int 1


  'status' => int 2


  'attachmentss0]' => string '@/filer/data/upload/fo/912616/74fa5e2cbcff35860eea50b1575d4017.jpg' (length=66)


  'attachmentss1]' => string '@/filer/data/upload/fo/912616/b9121362d89879fc15c22bae3be077d0.jpeg' (length=67)


  'attachmentss2]' => string '@/filer/data/upload/fo/912616/e241ae160115a325bb2fb50cdfc5bdb5.jpg' (length=66)

The return message is : 

public 'message' => string 'We're sorry, but something went wrong.' (length=38)

"attachmentss]" can only be a String, by I need to send several images.


Do you have a solution ?


Thank you in advance.


Regards,

Hugo



Hello Aravind,


I found the solution but I think it's impossible in Json to send more of 1 file :


$data = "";
$eol = "\r\n";
$mime_boundary = md5(time());




foreach ($params as $key => $value) {
    // Attachments
    if ($key == "files") {
        foreach ($value as $key => $file) {
            $data .= '--' . $mime_boundary . $eol;
            $data .= 'Content-Disposition: form-data; name="attachments[]"; filename="' . $file['name'] . '"' . $eol;
            $data .= "Content-Type: " . mime_content_type($file['path']) . $eol . $eol;
            $data .= file_get_contents($file['path']) . $eol;
        }
    } else {
        $data .= '--' . $mime_boundary . $eol;
        $data .= 'Content-Disposition: form-data; name="' . $key . '"' . $eol . $eol;
        $data .= $value . $eol;
    }
}
$data .= "--" . $mime_boundary . "--" . $eol . $eol;

$header[] = "Content-type: multipart/form-data; boundary=" . $mime_boundary;
$ch = curl_init($url);
curl_setopt($ch, CURLOPT_POST, true);
curl_setopt($ch, CURLOPT_POSTFIELDS, $data);
curl_setopt($ch, CURLOPT_USERPWD, "$apiKey:$password");
curl_setopt($ch, CURLOPT_HTTPHEADER, $header);
curl_setopt($ch, CURLOPT_HEADER, true);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);

Regards,

Hugo




@Hugo.pascal thx for solution but how can I submit custom fields along with multiple attachments?

I have this error "[field] => custom_fields [message] => Value set is of type String.It should be a/an key/value pair [code] => datatype_mismatch )" here is my $params

$params = array(


  'email' => $email,


  'subject' => $subject,


  'description' => $description,


  'type' => $type,


  'priority' => $priority,


  'status' => 2,


  'files' => $uploaded_files,


  'custom_fields' => array("cf_product" => $product)


);




I am trying to create a ticket with attachments from the browser , I get the same error ===> 

>field] => custom_fields message] => Value set is of type String.It should be a/an key/value pair code] => datatype_mismatch )



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