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Question

Create a child ticket using API

  • 10 December 2022
  • 5 replies
  • 751 views
Anirudh24
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Hey,

 

Is there any way to create a child ticket using an APIs?

 

Or is there a way to create a ticket using the create ticket API and then link it to a parent ticket?

 

For context, I want to build a workflow where I use the outbound email API to send an email. And then link that ticket to a parent ticket.

5 replies

S
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Hi @Anirudh24,

 

Have you had a chance to check out the following API doc?

https://api.freshservice.com/v2/#create_child_ticket 

Anirudh24
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Hey @Sona_Senthil ,

 

Thanks for sharing this doc. I wasn’t aware of this. I’ll use this then. 

Anirudh24
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Hey @Sona_Senthil,

I tried to use the API mentioned here. But I’m getting a 404 “Not Found” response. Looks like this is for Freshservice and not freshdesk. Do you know if there’s any API for freshdesk for creating a child ticket or linking a ticket to a parent ticket?

S
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Hi @Anirudh24,

 

My apologies. Your question seemed to have been tagged with Freshservice so I’d suggested the Freshservice doc.

 

You can use the Create a Ticket API in Freshdesk and specify the parent ID in the content as seen in the sample webhook in the following article.

https://support.freshdesk.com/en/support/solutions/articles/50000002311-create-a-new-child-ticket-automatically-using-a-webhook

 

There is also a section called “Create a Child Ticket” within the “Create a Ticket” API module in the Freshdesk API doc so you can check that out too.

https://developers.freshdesk.com/api/#create_ticket
 

 

 

Regards,

Sona 

Freshdesk, Freshchat, Freshcaller product expert

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Anirudh24
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Thanks @Sona_Senthil. I’ll try this out.

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