Create a child ticket using API

Hi @Anirudh24,

Have you had a chance to check out the following API doc?

https://api.freshservice.com/v2/#create_child_ticket 

Hey @Sona_Senthil ,

Thanks for sharing this doc. I wasn’t aware of this. I’ll use this then. 

Hey @Sona_Senthil,

I tried to use the API mentioned here. But I’m getting a 404 “Not Found” response. Looks like this is for Freshservice and not freshdesk. Do you know if there’s any API for freshdesk for creating a child ticket or linking a ticket to a parent ticket?

Hi @Anirudh24,

My apologies. Your question seemed to have been tagged with Freshservice so I’d suggested the Freshservice doc.

You can use the Create a Ticket API in Freshdesk and specify the parent ID in the content as seen in the sample webhook in the following article.

https://support.freshdesk.com/en/support/solutions/articles/50000002311-create-a-new-child-ticket-automatically-using-a-webhook

There is also a section called “Create a Child Ticket” within the “Create a Ticket” API module in the Freshdesk API doc so you can check that out too.

https://developers.freshdesk.com/api/#create_ticket
 

Regards,

Sona 

Freshdesk, Freshchat, Freshcaller product expert

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Thanks @Sona_Senthil. I’ll try this out.