Visit Freshworks.com Visit Freshworks

Groups
Events
Product Updates
Insiders Program

Empowering Women in Tech: Breaking Barriers and Shaping the Future

(Wed, 15 May, 2:00 pm)

Community
Search

Replies posted by vijay_2am

31 Replies

Oldest first

Newest first

Sheila GApprentice

asked in Portal/Knowledge Base

Removing pattern from background

Hi Sheila, This can be done via Branding which you can find under Admin Tool hope this helps.

RobinNorenApprentice

asked in Portal/Knowledge Base

How to add multiple forms in user portal?

Hello RobinNoren, you can create your own forms in service catalog. sample shown below. hope this helps ! RegardsVijay

rashmi.nagCommunity Manager

published in Announcements and Events

UPCOMING: Let's plan our very first Virtual Happy Hour together!Conversation

Love to be a part of this event.

shimiTop Contributor

asked in Automations and Workflows

Freshdesk Email Notifications

Hello Shamila, this can be achieved using automations. hope this helps. RegardsVijay

Truth7640Apprentice

asked in Portals, Emails & Other Channels

Auto direct emails to through the portal

Hello Truth7640, This can be achieved using automations. Below is one such example. Hope this helps !RegardsVijay

Sheila GApprentice

asked in Portal/Knowledge Base

Removing pattern from background

Hello @ThatCommunityGuy , Yes, the re-branding can be achieved with the section which i have high lighted above. I am not able to test it though since i am running on trial version of freshservice.I believe it will have a feature to replaces the image as well. ThanksVijay

pallenApprentice

asked in Ticketing & Agent Productivity

Double Tickets- Not sure what we did

Hello Pam, what was the recent change you applied in the system?

shimiTop Contributor

asked in Portals, Emails & Other Channels

Handling Spam email tickets

Hello Shimi, try is this works.

raymondcanilaoSkilled Expert

asked in Ticket & Workflow Management

Service Request is Change - Workflow also should be updated

This is against the ITIL process. If required you can cancel the requests which are already requested but not resolved yet. Then edit the service item and publish the new version. hope this helps

dberry4712Apprentice

asked in Analytics, Reports & Dashboards

How to add Description to a Custom Report

it is possible to add.. below are few screen grabs Hope this helps.

jllaudetContributor

asked in Automations and Workflows

smiley face in satisfaction surveys - Freshdesk Support Desk

I agree with you, may be you can submit this as an idea !

shimiTop Contributor

asked in Portals, Emails & Other Channels

Handling Spam email tickets

Hello Shimi, try is this works. Hi @vijay_2am This rule is fine for OOF, but with spam the options in subject or description or sender are endless. How can we ever create a rule for spam? Thanks Hello, This was just an example I had quoted. You need to identify the pattern and define a rule accordingly.

rhea.desouzaCommunity Manager

published in Announcements and Events

Day 9: Meet the team and introduce yourself 🙌Introductions

Wonderful.... Happy holidays 🎉🎉

berite100Apprentice

asked in Ticketing & Agent Productivity

log4j affecting any of the products?

yes, there was vulnarability with log4j and not just freshworks, many other products were affected.we had to release an update to over come the issue. but i am not sure this affected freshworks in any way.

rhea.desouzaCommunity Manager

published in Announcements and Events

Day 12: It's time for the Community Giveaway | Win a $500 voucherGiveaway

with community, lets grow together.

shanejackksonnApprentice

asked in Portals, Emails & Other Channels

How can I set up a work process automator that checks if the Source of the ticket is Email?

Hello @shanejackksonn, You can set up automation rules (Admin > Workflow > Automations), either ticket creation, time triggers or ticket updates with the condition as ‘If source is Email’, perform the necessary actions. Sample rule for your reference: Ticket creation automation rule to add tag on email source tickets Cheers! @shanejackksonn This might be the exact solution you might be looking for.

roland.ngApprentice

asked in Assets

Assigning auto numbering asset tag whenever an asset is created

Hi @roland.ng My suggestion would be to have 5 different fieldsHardware Type - This can be drop down menu with values (A,B,C,D etc) City - This can be dropdown menu with city values. Number - This can be a OOTB request id or you can have a Custom Interger field and keep incrementing it by 1 every time a record is submitted on this form. Business Unit - This can be a drop down menu with desired business unit detailsNow, coming to the main field for asset tag (5th field), you can have all the above 4 field concatenated into a single field and use it as Asset Tag which will be a unique value for identification. Hope this helps….!

CEShtrxApprentice

asked in Ticketing & Agent Productivity

Parent Ticket Auto Close when Child Tickets Resolved

Is there a way to have the Parent Ticket Auto Closet once all Child Tickets are Resolve status? @CEShtrx I guess, the way it works is, when a parent ticket is closed, it will close out all the child tickets.correct me if i am wrong.

roland.ngApprentice

asked in Assets

Assigning auto numbering asset tag whenever an asset is created

Hi @roland.ng My suggestion would be to have 5 different fields Hardware Type - This can be drop down menu with values (A,B,C,D etc) City - This can be dropdown menu with city values. Number - This can be a OOTB request id or you can have a Custom Interger field and keep incrementing it by 1 every time a record is submitted on this form. Business Unit - This can be a drop down menu with desired business unit details Now, coming to the main field for asset tag (5th field), you can have all the above 4 field concatenated into a single field and use it as Asset Tag which will be a unique value for identification. Hope this helps….! HI @roland.ng ,This is check this out?

CEShtrxApprentice

asked in Ticketing & Agent Productivity

Parent Ticket Auto Close when Child Tickets Resolved

in that case, i would suggest to build an customization to achieve this requirement.

rashmi.nagCommunity Manager

published in Announcements and Events

Join in for a #CommunityChat | March 14 | Uninterrupted IT, Unstoppable Business#CommunityChat

Q3: How easy/tough it is to cope up with the other competitors like BMC/SNOW when compared to codeless application/innovation suites/BWF?

rashmi.nagCommunity Manager

published in Announcements and Events

Join in for a #CommunityChat | March 14 | Uninterrupted IT, Unstoppable Business#CommunityChat

Keep those wonderful answers coming your way! Our next question in today’s conversation is... Q2: How do IT leaders make the leap from tech leaders to business drivers? To answer this question, start your answer with A2, signifying the answer for Q2. A2: The evolution of CIOs/CTOs is rapidly maturing into a strategic enterprise leader with critical knowledge across the technology ecosystem, which is core to company success,” says Craig Stephenson, managing director of the North America technology officers practice at Korn Ferry. “Some could argue that in the near future, when asked about succession, the executive with engineering, product, cloud, data, and security experience is certainly a succession candidate for roles beyond CIO and CTO. We are seeing this occur much more frequently Source: https://www.cio.com/article/304341/cios-make-the-leap-to-business-leadership.html

rashmi.nagCommunity Manager

published in Announcements and Events

Join in for a #CommunityChat | March 14 | Uninterrupted IT, Unstoppable Business#CommunityChat

Ahhh..we’re already mid-way through the session. Your next question is here: Q3: How to transition from traditional IT to DevOps? Begin your answer for this question with A3. A3: As far as i have seen, its been a complete upside down when we compare it to how/what we used to do as an IT resource and what/how we do now using DevOps.As they say “Change is the new Parmanent”.Keep updating yourself

rashmi.nagCommunity Manager

published in Announcements and Events

Join in for a #CommunityChat | March 14 | Uninterrupted IT, Unstoppable Business#CommunityChat

Next up, question no. 4! Q4: How to create delightful technology experiences for agents and employees? To answer this question, start your answer with A4, signifying the answer for Q4. A4: One of the main contributor i think is “Chatbots”.Customer service isn’t just managing inquiries and answering calls; it’s about building a relationship with customers. And while emerging tech — like AI-driven chatbots — has allowed member experience departments to resolve issues more efficiently and quickly, people still want to speak to a real person. A 2020 study by Deloitte found that person-to-person service interactions were the most common factor cited by customers when discussing whether they felt "valued" by a brand.

rashmi.nagCommunity Manager

published in Announcements and Events

Join in for a #CommunityChat | March 14 | Uninterrupted IT, Unstoppable Business#CommunityChat

Last question for today’s #CommunityChat! Q5: What are some challenges organizations face when setting up their enterprise service management, and what are the different solutions required to address them? To answer a question, start your answer with A5. A3: Over the years, Enterprise Service Management (ESM) has been evolving steadily to cater to changing business demands. From being called IT Service Management (ITSM) in the early days, it now comprises flexible and user-friendly service management solutions that support both IT as well as non-IT use cases.As businesses become more digital, the reach of IT extends to almost every business function and process within the organization. Hence, an integrated approach to ESM, versus ITSM, becomes more important than ever. The traditional IT service catalog has evolved to focus not just on handling IT tickets, but on providing a holistic bouquet of services such as resource tracking, repair handling and more.Today, IT plays a bigger role

1
2

Page 1 / 2

Badge winners

christian.mentorhas earned the badge Smooth talker (10)
msumptionhas earned the badge Salud, Ideator
afautleyhas earned the badge Helping Hand (10)
jcervantesFTGhas earned the badge Salud, Ideator
jross07has earned the badge Lightening (Mc)Learner

Show all badges

Powered by Gainsight

Terms of Use Cookie settings

Join the Community

Already have an account? Login.

Social Login

Login for Freshworks Employees Login with LinkedIn

or sign up below

Username *

Business Email *

Name

(Private)

Only you and moderators can see this information

*

Company

(Private)

Only you and moderators can see this information

*

Relationship with Freshworks

(Private)

Only you and moderators can see this information

*

Country *

Which Freshworks products are you using?

Freshservice Freshdesk Freshcaller Freshchat Customer Service Suite Freshsales Freshmarketer Unified CRM

Password *

By clicking “SIGN UP”, I understand that Freshworks will process my personal information in accordance with its Privacy Notice (https://www.freshworks.com/privacy/) and consent to receiving marketing communications related to Freshworks’ business, services, and events. I can unsubscribe from these communications at any time.

loginBox.register.email_repeat

Sign in to the Community

No account yet? Create an account.

Social Login

Login for Freshworks Employees Login with LinkedIn

or sign up below

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK