Hello,
Just want to ask on how to deal with changing the service item for created SR tickets? is there a way to edit an service item even if already summited? like for example, user mistakenly selected the service item A instead of service item B. is there also a way to enable/trigger the workflow created assuming service item A and B has different process or approval maintained? I noticed that i can edit the summited SR however, workflow for the approval mail is not working. I’m guessing becasue I only have this SR is raised event. I’m thinking to add more criteria here:
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/6ca7825f-c4b2-45e3-8fa0-154f64ab13fb.png)