Hello users!
I want to set up a work process for the thing I've mentioned in the questions. Need tips on how can I do it..
Thanks!
Question
How can I set up a work process automator that checks if the Source of the ticket is Email?
+9- Community Manager
Hello
You can set up automation rules (Admin > Workflow > Automations), either ticket creation, time triggers or ticket updates with the condition as ‘If source is Email’, perform the necessary actions. Sample rule for your reference:
Cheers!
Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
+6Hello
You can set up automation rules (Admin > Workflow > Automations), either ticket creation, time triggers or ticket updates with the condition as ‘If source is Email’, perform the necessary actions. Sample rule for your reference:
Cheers!
This might be the exact solution you might be looking for.
+9- Community Manager
Thanks for pitching in,
Do try the above suggested solution and let us know if it helps,
Cheers!
Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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