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I want to include the ticket description on a custom report but I can’t find DESCRIPTION as a ticket field to select.

it is possible to add.. below are few screen grabs

 

 

 

 

 

Hope this helps.

I also reached out to support and they said that we currently do not have that capability.  We are on the Pro Plan.

 

I also reached out to support and they said that we currently do not have that capability.  We are on the Pro Plan.

 

@dberry4712 As of now, single line text fields are not included in Analytics. This has already been picked up as a feature request and we’ll be sure to keep you posted as and when we have updates. Have a good day! 

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