smiley face in satisfaction surveys - Freshdesk Support Desk

  • 13 December 2021
  • 3 replies

Userlevel 1
Badge +1

In Freshdesk, is there an option to have smiley face in satisfaction surveys? I see that it is in Freshservice but I don't see how to do it with Freshdesk for clients. 

I think that this option of the faces is much more focused on Freshdesk and customer service, when can we have this feature in Freshdesk satisfaction surveys? It is important in the eCommerce channel to improve the CRO, among other things.

I await your response,

Thanks a lot!

3 replies

Userlevel 3
Badge +6

I agree with you, may be you can submit this as an idea !

Userlevel 1
Badge +1

Ok thanks Vijay. I just created it in the ideas section.

Let's see if it can be implemented soon since several clients have asked us for it and it seems to me something important, which is also already created in Freshservice.


Userlevel 2
Badge +8

This has been raised as an Idea here too, please make sure to upvote it: