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Hi I have created articles with video hosted in Vimeo.When I edit the article with Edge, it deletes the inserted video HTML code !? Tested on 2 different workstation / account.Any idea ? any workaround ? any solution ?   

Please check 2 seats are available for the users. We unable to create a Freshdesk account for this particular user. PFA screenshot of an error. ID: A.khan@zellbury.com 

Is there a way to have the Parent Ticket Auto Closet once all Child Tickets are Resolve status?

Is it possible to get a hyperlink from a service catalog item so you can place that one item someone where it may get more traction, such as an employee intranet page?  I’m looking to put one of our Service Catalog Items directly on our Lending Intranet Page to help them streamline their lending platform issues being reported.  This would provide less clicks for staff looking around for answers, and direct them exactly where they need to be.Has anyone done this before? Is it even something we can do?  I see we can add a hyperlink into a Service Catalog Item, but just am not able to find where a path would be for a certain Catalog item.

Hello,  few month ago I bought Helpdesktheme but now site si offline...are they still partner?

HiWe’re on the old Garden plan, and I have multiple customer portals in our freshdesk. Currently they are all set to publicly available. However, i’d like to set some as public and some as logged in users only.How can I do that? At the moment there’s only one settings that is applied across all. Thanks. 

Hello, I was wondering if there was a way to give a requester the ability to fill out certain fields in a form that can be routed and filled out by one department to another. If so, how can this be accomplished? For Example: Requester opens a ticket and fills out form -> Routes to Finance Finance fills out other fields on form -> Routes to CEO CEO fills and reviews form -> Routes to Facilities Facilities reviews and closes out ticket. I appreciate any feedback you have to offer. Thanks!

Hi Team,Is it ok to disregard the response due for Service Request? specially when an SR has an approval first?or should an agent really need to response? 

 Hello everyone.I am getting an error when I try to create a new agent. “The agent could not be saved. Please try again." There are 2 agents in the system together with the administrator. Why is that?

Hi,I’m new to this community.I’m trying to find a solution to the following problem.We have a SaaS product and using Freshdesk (FD) as our helpdesk system. I’m trying to start-up a community forum on FD but only for paying clients on our SaaS product. I’d like to have them registered and authenticated by our SaaS product accounts rather then google or FB etc.Is this possible?We don’t want to have their contacts created in FD due to PII data concerns, just authenticated via our product.ThanksShamila

Hi,I am exploring the possibility to update a new ticket’s due by using Update A Ticket API, document for the related API as below:https://api.freshservice.com/v1/#update_ticket_priority May I know if all fields of a ticket can be updated by using this API? Cause I tried priority field, and it is updated successfully, but it doesn’t work for due by. Regards,Roland Ng

@All, How can create a custom regular forms in Freshservice.When i say custom forms, its not related to Service Catalgs. TIAVijay

Hi Team,We have received an email from the customer with an issue, as per the information in the website this email should be automatically converted into a ticket and it should be available in our account dashboard. But now the emails are not converting into a ticket automatically and those are not available in Dashboard. Thanks Gowtam 

I'm having trouble signing in to my account. I will follow the update of my browser as you recommended. I have employee monitoring software running and it recognizes this site as untrustworthy. It turns out that I cannot use your product during worktime. Please help me to solve the problem.

I am adding Drones as an asset, I would like to require creation of a controller asset when someone adds a drone. Can anyone point me towards a good reference? 

This feels like a recent change, but if I make a private (or public) note on a ticket I have noticed recently that I get a “# New Conversations” popup that persists until I click the refresh button on the popup.  Sample of the notificationI totally get the validity of these popups if the ticket customer, or another agent were to make a note on the ticket, but if I am the one making the update, these notifications only serve as noise and confusion.Now when I see the notification, I need to try to determine if the notification is about “my saved note” or perhaps something new just came in?The popup doesn’t disappear with time like the save confirmation note in the upper right corner, instead it sits there front and center. Again, I think this just started recently.  I called support and they said it was ‘by design’  with the idea that multiple people are commenting on a ticket.  Again I get the need if someone else comments on the ticket, but if I save a note, you don’t need to tell me t

HiI am getting You are not authorized to perform this action. while I am trying to get “api/v2/groups” api. It seems I need permission. How can I set admin permission to the key. Thanks,Masum

Is there a way to not make the requester reply to a closed ticket? And leave a message saying to open a new one instead when we close ticket?

Is there an way to create a custom report that shows CSAT survey responses?

May I ask why tabular data don’t display all the rows? In my case, it only displays 31 rows instead of what it displayed in title (63 Records)

Hello, I see the new plan Freshsales Suite but now seem CPQ addons it’s included in the plan.Am I right? In the past it’s a reason why I dont buy it. 

<script>        window.fwSettings = {            'widget_id': 67000000128        };        var url            = window.location.href;        var systemName    = "VuPoint Ticket";        var pathArray    = window.location.pathname.split('/');        pathName        = pathArray[0];        if (pathName)        {            switch (pathName.toLowerCase) {                case "asset":                    systemName = "Asset Manager Ticket";                    break;                case "servicequote":                    systemName = "Service Quote Ticket";                    break;                case "order":                    systemName = "Order Ticket";                    break;                case "customer":                    systemName = "Customer Ticket";                    break;                case "newproductquote":                    systemName = "New Product Quote Ticket";                }        }        FreshworksWidget('prefill', 'ticketForm', {            type: '${sys

I have a user having an issue pasting an image from the snipping tool to Chrome. It works without issue in Firefox, and she also has no issue pasting in to another workstation’s Chrome. She’s using no extensions.She gets the error “Image cannot be loaded from the passed link”.

Hello,I’m setting up Azure Alerting to FS, following this article. Integrate Microsoft Azure with Freshservice Alert Management : FreshserviceI’ve setup both ends. But the article does not mention what the URI is in one of the steps in Azure.Where do I find the URI? Thanks

HiAre we able to edit the ‘check out’ page that appears when you press the ‘place request’ button in the service catalog? We have a scenario whereby for some of our service requests we don’t want to show the cost (or total cost) field to the requester when they are viewing the ‘Items requested’ page.  ThanksPhil.