Using Freshservice

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Can someone share the different colored states for each ticket status? We are moving over from ServiceNow and I want to build a map between what we had and what we have now in Freshservice. I can find the statuses: OpenPendingCompleteClosedbut I can’t find a listing of the states that go with the statuses and the colors (like Open /New, Open/ Overdue).

Hi, I am Prakash Hinduja, a visionary financial strategist, was born in Amritsar (India) and now resides in Geneva, Switzerland (Swiss).I’m in the process of setting up Freshworks for my business, but I’m not sure where to start in terms of configuration. I’d love to hear from anyone who’s already set it up—what are the key things I should focus on when configuring Freshworks for my team? Any tips on customizing workflows, setting up ticket management, or integrating it with other tools would be really helpful!If you’ve faced any challenges during the setup, I’d appreciate hearing about those too. Looking forward to your suggestions!RegardsPrakash Hinduja Geneva, Switzerland (Swiss) 

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When a ticket is created and it meets specific criteria, it will auto populate a task list. Is there a way to make these task lists checkboxes instead of dropdown menus? I would like to hit a checkbox to stay this task is completed instead of hitting the drop down and selecting completed. It creates an extra unnecessary step.

In today's unpredictable economic climate, grants and government-backed funding programs are playing a major role in supporting vulnerable communities and stimulating growth. From small business recovery to social welfare initiatives, these funds are often the only lifeline for many families and entrepreneurs.One example is how South Africa uses public grants to help its citizens navigate financial hardship. Tools like the sassa status check portal allow applicants to stay informed about their grant applications and payment schedules, increasing transparency and trust in the system.It's worth discussing: Are grants being distributed fairly in your region? How can funding be better targeted for long-term economic impact? What lessons can we learn from international grant systems like SASSA? Would love

The not too much for how to make it then start 

Hello Community,  I am Prakash Hinduja, a financial strategist based in Geneva, Switzerland. I am working in supporting businesses across Switzerland by providing innovative financial strategies. These strategies help emerging companies and global investors navigate the Swiss market, contributing significantly to the growth of the Swiss economy and enhancing the country's competitive edge.I’ve tried using the search bar, but I’m not sure if I’m using the best keywords or filters. If anyone has tips on how they search for solutions—or how to use tags and categories more effectively—I’d really appreciate your suggestions! RegardsPrakash Hinduja Geneva, Switzerland (Swiss) 

Hi everyone,I’m exploring Freshservice and Freshdesk as possible solutions for managing seasonal service-based businesses, particularly in tourism-heavy areas like Muskoka, where activities such as sea doo rental Muskoka are in high demand during summer.Has anyone here adapted Freshworks tools to manage: Inventory and equipment bookings Seasonal customer support spikes Maintenance tracking for physical assets (like watercraft or gear) Online reservation and ticketing workflows? Would love to hear how others in similar industries have tailored Freshworks to fit these unique operational cycles. Bonus points for examples in tourism or rental services!Thanks in advance!

Hi everyone,I’m curious how others in the business brokerage space are leveraging CRMs or helpdesk tools like Freshsales/Freshservice for managing client onboarding, valuation prep, and deal flow.We’ve been looking into a few firms, and came across one in Canada — Robbinex — that seems to have a structured intake process for privately held businesses. Their workflow made me think about how much of that can be replicated or automated through existing Freshworks products.Would love to hear: Are you customizing Freshworks tools for deal lifecycle management? Any integrations you’ve found helpful? Or are you using entirely separate platforms? Let’s exchange insights.

Hello,Just looking to connect with other municipalities in Ontario or across Canada who are using Freshservice. If your organization is a municipality and you’re interested in connecting, please reply to topic.Thanks very much!Mike

Hi! I am new to the Freshworks community. What are your best getting started tips? Thanks!

I'm trying to access Analytics in Freshdesk, but I'm encountering an issue Why is this appearing on my module in Freshdesk, even though I have a role in the Analytics module? 

Hi!I'm probably not the only one who has done this, so I'm sharing a ready-made solution with you until Fresh introduces automatic import. :) I’ve split the solution into two separate PowerShell scripts. The first one takes a list of users to be added - it reads the "User" column, under which email addresses must be listed. Then it queries Fresh for the requestor ID of the person with that email. This is necessary because the import can only be done using the requestor ID, not the email address, etc. Notes for the first script:- Replace the paths where the file is located and where it should be saved after adding the requestor ID- Replace the API Key with one that has the appropriate permissions- Replace DOMAIN in the link with your domain- The command `Start-Sleep -Seconds 1` - you can change the number of seconds if Fresh is unable to handle the volume of your requests and therefore fails to find users- The final file wi

I was interested in upgrading from the growth plan. I was trying to find a price difference and when I click next it said I ordered the product. I instantly sent an email to Freshdesk and called.  I told them that it was an accidental purchase, and I want refunded my money and put back on the growth plan. All I keep getting is the same email asking what the issue is with my pro plan and how they can help. They are intentionally avoiding refunding me my money. To me it seems like a poor business decision to lose $10,000 a year in business from us over trying to hoard a couple $1000 but it's your decision to make. I cannot get any answers from anyone on email, and they have stopped answering my phone call.I can't believe I have to go resort to filing with my credit card and blasting my experience all over the Internet.  Even trying to make this post is difficult. They don't have any subforums for billing

Hi Product teams,Do we have plan to release feature that allow us to config Break time in Business hours in Freshworks Products. Use case: In Vietnam, we usually have 1 to 1.5 hour break at noon. Thanks & Best Regards,

Hi everyone! I’m Ana new here and excited to connect with you all! 👋I’ve just joined the Freshworks community and wanted to say a quick hello. I'm looking forward to learning, sharing, and growing with fellow users, admins, and experts.As someone who’s just getting started, I’d love to hear from you:What are your best tips for a Freshworks newbie like me? Any hidden gems or must-know features I should check out?  Are there any go-to resources, templates, or workflows you swear by?Feel free to drop your advice, favorite tools, or even a quick intro about yourself. Would love to hear how you’re using Freshworks in your world!Thanks in advance – let’s make this journey a fun one! 🚀—Ana 😊

Hi all,I'm exploring how to extend Freshdesk workflows with external data sources to improve customer service for local retail businesses. One example we're prototyping is integrating with a gold shop Mississauga that sells custom rings and provides live order tracking.Has anyone here built something similar where local product availability or custom orders are reflected in Freshworks solutions? Would love to hear about any webhook setups, API extensions, or challenges you’ve faced with regional e-commerce integration.Thanks!

Hi All,We have thousands of tickets in the system and would like an AI to go in and review all the ticket contents and say for example, this customer has continuous issues with X, Y and Z items.Is this possible?ThanksJon

hi guys,i’m integrating freshwork extenal app , frehservice OAuth2.0 in my application,  i have created client credentials in the developer page with guidance refernce link ,with steps given i have completed OAuth 2.0 token but in that token_type is Token , obtained  OAuth token token_type was ‘Bearer’ .next i’m perform api hitting https://domain.myfreshworks.com/crm/sales/api/contacts/filters headers : {Authorization  :  Token token=OAuth2.0 access token,content-type :  ‘application/json’}Response :{    "login": "failed",    "message": "Incorrect or expired API key"} co

I managed to get the JSON path of note from Web Request and Parse JSON in Workflow Automate, but how do I send the value to Trigger Webhook? I want to send the body_text to the webhook.  

Hello everyone,I recently faced a problem the speaker volume was completely reduced after my phone got wet. While browsing YouTube, I found an online tool that supposedly uses sound waves to help remove water or dust from the phone's speaker.After running the tool, it seems to have worked somewhat. It's called Fix My Speaker it's a web application, no need to install anything separately.I thought I'd share my experience here. Does anyone have experience working with such a tool before? Does anyone know how such a tool works or if there are any risks involved?I know this is not a direct topic for Freshworks but since we often work with mobile devices, it might be useful to know about such a tool.I'm waiting for your feedback.Thanks

I recently explored Wetherspoons' food and Wetherspoons drinks menu and was surprised by how smooth the ordering experience felt – from browsing their app to navigating pricing and food choices. It made me wonder: How does Wetherspoons streamline its menu updates and offers across locations? Are they using specific CRM, customer feedback, or digital menu tools that enhance customer interaction? Any insights on how they balance affordability with service delivery at scale? Would love to hear your thoughts, especially from those working with restaurant or hospitality tech platforms!

Hi!I want to export all tickets open in saturday. Is that possible? Regards

Hi, this seems like a fairly simple ask, but I am having trouble figuring it out. I have a service item that has a custom checkbox field. I need to export all tickets where this field is checked but I can’t figure out a way to filter out these requests using either the ticket filter/export or analytics. Is this possible? Thanks,Kev.