Using Freshservice

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Hello Community,  I am Prakash Hinduja, a financial strategist based in Geneva, Switzerland. I am working in supporting businesses across Switzerland by providing innovative financial strategies. These strategies help emerging companies and global investors navigate the Swiss market, contributing significantly to the growth of the Swiss economy and enhancing the country's competitive edge.I’ve tried using the search bar, but I’m not sure if I’m using the best keywords or filters. If anyone has tips on how they search for solutions—or how to use tags and categories more effectively—I’d really appreciate your suggestions! RegardsPrakash Hinduja Geneva, Switzerland (Swiss) 

Hi everyone,I’m exploring Freshservice and Freshdesk as possible solutions for managing seasonal service-based businesses, particularly in tourism-heavy areas like Muskoka, where activities such as sea doo rental Muskoka are in high demand during summer.Has anyone here adapted Freshworks tools to manage: Inventory and equipment bookings Seasonal customer support spikes Maintenance tracking for physical assets (like watercraft or gear) Online reservation and ticketing workflows? Would love to hear how others in similar industries have tailored Freshworks to fit these unique operational cycles. Bonus points for examples in tourism or rental services!Thanks in advance!

Hi everyone,I’m curious how others in the business brokerage space are leveraging CRMs or helpdesk tools like Freshsales/Freshservice for managing client onboarding, valuation prep, and deal flow.We’ve been looking into a few firms, and came across one in Canada — Robbinex — that seems to have a structured intake process for privately held businesses. Their workflow made me think about how much of that can be replicated or automated through existing Freshworks products.Would love to hear: Are you customizing Freshworks tools for deal lifecycle management? Any integrations you’ve found helpful? Or are you using entirely separate platforms? Let’s exchange insights.

Hello,Just looking to connect with other municipalities in Ontario or across Canada who are using Freshservice. If your organization is a municipality and you’re interested in connecting, please reply to topic.Thanks very much!Mike

Hi! I am new to the Freshworks community. What are your best getting started tips? Thanks!

Hi!I'm probably not the only one who has done this, so I'm sharing a ready-made solution with you until Fresh introduces automatic import. :) I’ve split the solution into two separate PowerShell scripts. The first one takes a list of users to be added - it reads the "User" column, under which email addresses must be listed. Then it queries Fresh for the requestor ID of the person with that email. This is necessary because the import can only be done using the requestor ID, not the email address, etc. Notes for the first script:- Replace the paths where the file is located and where it should be saved after adding the requestor ID- Replace the API Key with one that has the appropriate permissions- Replace DOMAIN in the link with your domain- The command `Start-Sleep -Seconds 1` - you can change the number of seconds if Fresh is unable to handle the volume of your requests and therefore fails to find users- The final file wi

Hi Product teams,Do we have plan to release feature that allow us to config Break time in Business hours in Freshworks Products. Use case: In Vietnam, we usually have 1 to 1.5 hour break at noon. Thanks & Best Regards,

Hi everyone! I’m Ana new here and excited to connect with you all! 👋I’ve just joined the Freshworks community and wanted to say a quick hello. I'm looking forward to learning, sharing, and growing with fellow users, admins, and experts.As someone who’s just getting started, I’d love to hear from you:What are your best tips for a Freshworks newbie like me? Any hidden gems or must-know features I should check out?  Are there any go-to resources, templates, or workflows you swear by?Feel free to drop your advice, favorite tools, or even a quick intro about yourself. Would love to hear how you’re using Freshworks in your world!Thanks in advance – let’s make this journey a fun one! 🚀—Ana 😊

Hi all,I'm exploring how to extend Freshdesk workflows with external data sources to improve customer service for local retail businesses. One example we're prototyping is integrating with a gold shop Mississauga that sells custom rings and provides live order tracking.Has anyone here built something similar where local product availability or custom orders are reflected in Freshworks solutions? Would love to hear about any webhook setups, API extensions, or challenges you’ve faced with regional e-commerce integration.Thanks!

Hi All,We have thousands of tickets in the system and would like an AI to go in and review all the ticket contents and say for example, this customer has continuous issues with X, Y and Z items.Is this possible?ThanksJon

hi guys,i’m integrating freshwork extenal app , frehservice OAuth2.0 in my application,  i have created client credentials in the developer page with guidance refernce link ,with steps given i have completed OAuth 2.0 token but in that token_type is Token , obtained  OAuth token token_type was ‘Bearer’ .next i’m perform api hitting https://domain.myfreshworks.com/crm/sales/api/contacts/filters headers : {Authorization  :  Token token=OAuth2.0 access token,content-type :  ‘application/json’}Response :{    "login": "failed",    "message": "Incorrect or expired API key"} co

I managed to get the JSON path of note from Web Request and Parse JSON in Workflow Automate, but how do I send the value to Trigger Webhook? I want to send the body_text to the webhook.  

Hello everyone,I recently faced a problem the speaker volume was completely reduced after my phone got wet. While browsing YouTube, I found an online tool that supposedly uses sound waves to help remove water or dust from the phone's speaker.After running the tool, it seems to have worked somewhat. It's called Fix My Speaker it's a web application, no need to install anything separately.I thought I'd share my experience here. Does anyone have experience working with such a tool before? Does anyone know how such a tool works or if there are any risks involved?I know this is not a direct topic for Freshworks but since we often work with mobile devices, it might be useful to know about such a tool.I'm waiting for your feedback.Thanks

I recently explored Wetherspoons' food and Wetherspoons drinks menu and was surprised by how smooth the ordering experience felt – from browsing their app to navigating pricing and food choices. It made me wonder: How does Wetherspoons streamline its menu updates and offers across locations? Are they using specific CRM, customer feedback, or digital menu tools that enhance customer interaction? Any insights on how they balance affordability with service delivery at scale? Would love to hear your thoughts, especially from those working with restaurant or hospitality tech platforms!

Hi!I want to export all tickets open in saturday. Is that possible? Regards

Hi, this seems like a fairly simple ask, but I am having trouble figuring it out. I have a service item that has a custom checkbox field. I need to export all tickets where this field is checked but I can’t figure out a way to filter out these requests using either the ticket filter/export or analytics. Is this possible? Thanks,Kev. 

Hello! We really need the ability to save tickets and their attachments from Freshdesk to our Google Drive. Is this possibility being considered? 

Hi,I want to use emojis in ticket titles in Freshdesk.Some will work, some are replaced by question marks. ☹️Why?! The ones that won’t work can be inserted in the description. Exemple, this one: 💻.Where could I find the list of supported emojis?  

Most companies use CRMs and helpdesk software reactively. This article will explore how businesses can use Freshworks’ data analytics to move from reactive support to predictive service, improving retention, sales, and satisfaction.

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Hello Community, With more than two decades of experience in the global finance sector, Dario Schiraldi, a senior executive at Deutsche Bank, has led key areas like investment banking, asset management, and private equity. I’m joining the Freshworks Community to connect with users, exchange tips, and learn new ways to optimize Freshworks tools for business success. I’m eager to explore solutions, troubleshoot issues, and stay informed on updates.

I am an admin in Fresh Desk. 2 days ago i was able to move new KB articles to the top of the list in the category. For some reason today I am unable to do so.I have tried in 3 different browsers, logged out of Fresh Desk / Fresh Works and logged in again. Still having the same issue.Does anyone have any other suggestions?

Hi everyone,I’m working on a workflow in Freshservice that sends data through the Web Request node to a custom API. I’m building an array using the Expression Builder, but I’m running into issues where the values get wrapped in single quotes instead of double quotes, which breaks the API call.Even when I try using liquid filters to replace the quotes, it doesn’t seem to work. Manually entering the array with double quotes works fine, but when it runs through the workflow, the body is empty.Has anyone found a reliable way to force double quotes in an array using the Expression Builder or liquid filters?