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Get all the latest updates on announcement and events here!

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120 Topics

J
Apprentice
Juhi SinghApprentice
posted in Announcements and Events

Community Hours 29th September 2022: How to work around API rate limits + Marketplace Gallery & Beta Apps!

REGISTER Learn how to workaround API Rate Limits using Scheduled Events and our roadmap for the Developer Accounts, Beta Apps, and the Marketplace Gallery. Join us live on Thursday, 29th September at 2:00 PM CET to connect with fellow developers in the community!TopicHow to work around API rate limits + Marketplace Gallery & Beta Apps!SpeakersDebjani Chatterjee - Senior Developer Advocate at Freshworks (Follow Debjani)Harish Janjam - Product Manager at Freshworks (Follow Harish)Sylendran Arunagiri - Product Manager at Freshworks (Follow Sylendran)When29th September 20225:30 pm IST (India)| 2:00 pm CET| 1:00 pm GMT (London)Check your time zone Thursday at 5:30 PM →  September 29, 2022 6:30 PMAgenda What are API Rate limits How to manipulate your app to workaround limits Developer Accounts Deep Dive Beta Support for Apps + Marketplace Gallery Revamp Q&A We often hear from the community that working with API rate limits becomes difficult to manage while building apps. Howe

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J
Apprentice
1 year ago
J
Apprentice
Juhi SinghApprentice
posted in Announcements and Events

🖍Community Hours 28th April 2022: Crayons v3 Release 🖍

REGISTERWe invite you to join our third "Community Hours" session and bring you the opportunity to learn and connect with the Freshworks developer community. Topic: Crayons v3 ReleaseSpeakers: Meet platform experts - @kaushalc @arvindan.ta @kishoreSOS @Shravan_K When28th April 20225:30 pm IST (India)| 2:00 pm CET| 1:00 pm GMT (London)Check your time zone  Session Details: Here’s why you should attend! Crayons the design system and library of Web components have become very popular among developers building apps for the Freshworks marketplace. It is being used by more than 300 apps and is growing rapidly with newer apps adopting Crayons daily. Crayons helps developers reduce time to market and be compliant with the Freshworks design guidelines.V3 release has a ton of improvements and a number of new components that have been asked by the larger developer community have been added. Now things like accessibility and internationalization come out of the box with Crayons. The Freshworks mar

1
junkremoval1122
Community Debut
10 months ago
J
Apprentice
Juhi SinghApprentice
posted in Announcements and Events

Community Hours 25th August 2022: Server Method Invocation - A Serverless take on Remote Procedure Calls

 REGISTER Server Method Invocation (SMI) feature allows you to build frontend apps that invoke a serverless component. This session will discuss why you need SMI and when to use it in your serverless app. Join us live on Thursday, 25th August at 2:00 PM CET to explore the feature and learn from fellow developers in the community!  TopicServer Method Invocation - A Serverless take on Remote Procedure CallsSpeakerShravan Balasubramanian - Senior Software Engineer at Freshworks (Follow Shravan)When25th August 20225:30 pm IST (India)| 2:00 pm CET| 1:00 pm GMT (London)Check your time zone  Agenda What is SMI, and why do you need it? How to get started with SMI registration How to invoke SMI functions and essential things to remember about SMIs How frontend apps invoke SMI functions, and the response is handled When to and when not to use the SMI function Demo/Sample use case Q&A What’s in it for me? To introduce SMI and further explore when to make use of it in your serverle

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J
Apprentice
1 year ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

The Expert Corner | Episode 2: Are you contributing to problem management?The Expert Corner

Hey!In our second edition of ‘The Expert Corner’, @BarclayRae explores the world of problem management. Frontline roles play a crucial part in contributing to problem management, and many a times that can be overlooked.Find out how you can address problems in your day to day operations: Until next time,

321
manns
Skilled Expert
2 years ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

The Expert Corner: Episode 4: What are your Knowledge Management tips?The Expert Corner

Another day, another episode of the Expert Corner.  Today we bring to you Barclay Rae’s inputs on knowledge management. Check it out below - Using knowledge articles: It is important to track articles that weren’t very helpful and share feedback on the why that was the case.Writing an article: Put yourself in the shoes of the person who will be reading the article to make it relevant.Managing knowledge articles: Always measure the success of it - was it helpful? How often was it used? Until next time,

311
manns
Skilled Expert
2 years ago
J
Apprentice
Juhi SinghApprentice
posted in Announcements and Events

Community Hours: Join us LIVE on 24th March 2022 ✨

  We invite you to join the second "Community Hours" session and bring you the opportunity to connect with the Freshworks developer community.REGISTER  Topic: Using Request Method to Make API Calls in Freshworks AppsSpeakers: Meet the Freshworks platform expert @Raviraj When:24th March 20225:30 pm IST (India)| 1:00 pm CET| 12:00 pm GMT (London)Check your time zone What will we cover?In this session, we will go over making API calls with Request Method from the Freshworks apps, what does the platform offer for security, the limitations involved, and the options to overcome the limitation.Making API requests are critical for the integration apps and to retrieving and modifying the data on Freshworks products. Security is an important aspect as these transactions happen over the internet and require authentication and authorization mechanisms to securely share the data.What will you learn? How to make API requests from Freshworks Apps Why use the Request Method feature of the platform?

1
tanmay
Community Debut
2 years ago
SanaSiddiqui
Skilled Expert
SanaSiddiquiSkilled Expert
published in Announcements and Events

Webinar Recording : June 28, 2021 | The secret to delighting digital customers: Ep.3 of The Late LunchRecording

The pandemic has expedited the migration of clients to a variety of digital platforms.Clearly, a completely digitized customer experience is essential to the survival of the company. But how can we make this leap between the essential and the exquisite experiences?Catch Simon Johnson (General Manager of Freshworks, UK&I) and CX-expert Ian Golding (Founder and CEO of Customer Experience Consultancy) discuss this issue during lunch. Recording available below.  

300
SanaSiddiqui
Skilled Expert
2 years ago
Kamakshi V
Community Manager
Kamakshi VCommunity Manager
published in Announcements and Events

Join the Freshworks Insiders Session on Community, hosted by Rhea DeSouza

Hello Everyone!Exciting news! Join us for the first ever Community event on Freshworks Insiders, hosted by @rhea.desouza, on April 11, 2024 at 9:00 p.m. IST | 8:30 a.m. PDT.In this session, Rhea will walk you through the Insiders Program, breaking down its benefits and highlighting the significant value it offers. This will be an engaging, interactive discussion where you can directly get your questions answered by her.Now, let me introduce Rhea DeSouza. Some of you might recognize her as a former active Community Manager, currently steering the ship as the Program Manager for the Freshworks Insiders Program. Here's a quick bio to get you acquainted! Rhea DeSouzaCustomer Marketing Specialist​​​​Rhea, leading the Freshworks Insiders Program, joined Freshworks three years ago, initially contributing to the team that built this vibrant community. Transitioning to customer advocacy, her passion for creating indelible customer experiences became evident. The Insiders program, initiated six

291
Kamakshi V
Community Manager
1 month ago
SanaSiddiqui
Skilled Expert
SanaSiddiquiSkilled Expert
published in Announcements and Events

Episode 2: The Late Lunch with Simon Johnson ft. Geoff Ramm (CX Expert). Streaming Live Today!

In a world with abundant choices and means, curators of great customer experiences have a disproportionate advantage. The better the experience, the more people turn to it and talk about it.So what's the secret sauce for a memorable customer experience?Join Simon Johnson (GM, Freshworks UK & I) and CX expert Geoff Ramm for the big reveal Today at 1 pm BST. 

280
SanaSiddiqui
Skilled Expert
2 years ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

The Community Carnival December Agenda: Celebrating the festivities!

Happy December! It’s the most wonderful time of the year. Before we all clock off for the new year, here’s a quick line-up of Freshworks Community events. Join in live, or view the recording when you are available!  ✅ Freshservice Solution Booth: An expert-led walkthrough to improve employee satisfaction through Freshservice! 🎄 Holiday Masterclass: A Roadmap to Messaging Channels 🎁 [Upcoming] AMA: Freshworks Analytics: A look back at all the features and enhancements made for Analytics, along with a sneak peek at what the future holds. RSVP📅 Date: December 12⏱ Time: 7 AM PT/ 4 PM CET/ 8:30 PM IST ❄️ End Of Year Parade: 2022 was a delight - Let’s unwrap the year!📅 Date: December 16

260
rhea.desouza
Community Manager
1 year ago
Kamakshi V
Community Manager
Kamakshi VCommunity Manager
published in Announcements and Events

Service Tutorial Session, Ft. Eric SmithASK THE EXPERT

Hey Freshworks Community Fam!  Are you familiar with Freshworks Professional Services and its offerings? Explore it with us in our upcoming Service Tutorial session.I’m really pleased to announce the first Service Tutorial session with our Subject Matter Expert (SME) @eric.smith on Wednesday, November 8 at 9:00 p.m. IST | 4:30 p.m. CET | 7:30 a.m. PST.This session will give you an overview into 'Freshworks Professional Services,' where you'll learn about our service offerings, team structure, and the key value drivers that empower your business growth.But first, I’d love to introduce Eric and share a little more about him below: Eric SmithManager, Service SalesFreshworksEric is a Services Sales Manager at Freshworks with over 15 years of experience in large enterprises. He's a key driver of Freshworks' growth, specializing in strategic sales. He is committed to top-tier project delivery and always has a customer-centric approach. Eric's passions include golf, ice hockey, aviation and h

233
R
Community Debut
6 months ago
SnigdhaVittaldev
Skilled Expert
SnigdhaVittaldevSkilled Expert
posted in Announcements and Events

🎪 The Community Carnival: What are you grateful for this Thanksgiving? 🙏

Hi there, We hope you had a fabulous long weekend and a lot to be grateful for this #Thanksgiving break! We decided to bring to you a late edition of #FunFriday since everyone was out celebrating Thanksgiving with their family and loved ones. Which brings me to my next question. For you - What is the one thing you’re thankful for?I’ll go first - I'm grateful for the lighthouse resolve ticket / close ticket option after finish each task. It is satisfying to click to and clear our que for the day. I’m also grateful to the community for bringing together amazing people who make the experience worth the while!Here are a few featured responses from folks here at the Freshworks Community team -  @rhea.desouza says - Grateful and thankful to be able to do what I love everyday, and continue building an inspiring community!@alyssia.correa says -  Grateful to our Customer Support team who's been incredibly helpful to resolving issues for our community members and Grateful to meet people across t

0
SnigdhaVittaldev
Skilled Expert
1 year ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

The Expert Corner | Episode 3: What is the Value of Good Logging?The Expert Corner

Hey folks! On board with IT expert, @BarclayRae, as we take a look at the value of good logging - Why is it important to document all that we do properly? Can good quality and consistent data help you, your colleagues and the business in the future? Find out in 125 seconds.   

221
manns
Skilled Expert
2 years ago
SanaSiddiqui
Skilled Expert
SanaSiddiquiSkilled Expert
posted in Announcements and Events

Freshsales : Recipe For Success - The Proof of the Pudding is the Revenue

 The whiff of Christmas is in the air. It's time to get cooking, make puddings and pies, and also close some delectable sales! Here is a recipe for success!

1
A
Community Debut
2 years ago
Anusha
Community Manager
AnushaCommunity Manager
published in Announcements and Events

ITOM Unlocked >> Do more with FreshserviceNews

Have you scrolled past the IT Operations Management section on the Freshservice Admin page without ever clicking through? Or did you explore Alert Management and couldn’t find what you needed? Or perhaps tried to set up an on-call schedule and got stuck? Let’s get together and fix this! Announcing ITOM Unlocked – a multi format campaign right here in the Freshworks Community – designed to help you start using Freshservice IT Operations Management via direct engagement with our product experts. Look forward to:A live meet-up every month where we take up use cases shared by our customers An on-demand-how-to video addressing a customer query posted every week AMAs, Polls, & more!Can you tell us what’s the first live event under ITOM Unlocked in the Community? Comment below to kickstart a conversation with our Product Experts!

201
marrydaniel967
13 days ago
R
Community Manager
radhika.kumar
published in Announcements and Events

Have you registered yet?

Sales Simplified, April 30, 2024 With a stellar lineup of speakers, our virtual event is your opportunity to discover the latest in Freshsales and get a sneak peek into the product updates we have lined up for the coming quarters! Hear from industry experts on the latest sales trends, best practices, strategies, insights, and so much more. You don’t want to miss this!Register Now

171
Croy
Contributor
4 hours ago
J
Apprentice
Juhi SinghApprentice
posted in Announcements and Events

Community Hours: Learn about the intertwined architecture of PCI Pal Payments App from our featured community expert Janani Babu & two more sessions in the line-up!

REGISTER  For this session, we have invited one of our featured community members, Janani Babu, a developer at Geekfactory. Join us for an engaging ‘app showcase’ session followed by two more interesting topics to be covered during the session. Don’t forget to register. Block your calendar - Thursday, 27th October at 2:00 PM CET to connect with fellow developers in the community!TopicBuild an intertwined architecture - PCI Pal Payments App by Janani Babu - Geekfactory How to workaround API Rate Limits using Scheduled Events by Debjani Chatterjee Learn to run code after the user updates the app. — Introducing new App Setup Event by Saif Ali ShaikSpeakersJanani Babu - Lead Developer at Geekfactory (Follow Janani)Debjani Chatterjee - Senior Developer Advocate at Freshworks (Follow Debjani)Saif Ali Shaik - Senior Developer Advocate at Freshworks (Follow Saif)When27th October 20225:30 pm IST (India)| 2:00 pm CET| 1:00 pm GMT (London)Check your time zoneOctober 27, 2022 5:30 PM →  October 27

0
J
Apprentice
1 year ago
Pratyusha Prattipati
Apprentice
Pratyusha PrattipatiApprentice
published in Announcements and Events

Announcing the Launch of Freshmarketer for WooCommerce: A Major Step in Our Digital Transformation Journey 🚀

As we continue to adapt and innovate in the digital era, we are pleased to announce a significant development in our product suite. We are launching Freshmarketer for WooCommerce, a game-changing integration designed to empower online store owners and transform their e-commerce strategy.What is Freshmarketer for WooCommerce?Freshmarketer for WooCommerce combines the best of Freshmarketer’s marketing automation capabilities with WooCommerce, the world’s most popular e-commerce platform. This integration allows WooCommerce store owners & marketers to connect with their customers across multiple channels, personalize engagement, contextualize support, and drive revenue with powerful automation.Please explore the following resources to learn more about Freshmarketer for WooCommerce:Knowledge Base Getting Started with WooCommerce Guide Freshmarketer for WooCommerce BrochureSign up for a 21-day free trial to Freshmarketer for WooCommerce.

160
D
9 months ago
Anusha
Community Manager
AnushaCommunity Manager
posted in Announcements and Events

Have you signed up for the ServiceOps Webinar yet?

Hullo folks!👋🏼Surfacing this upcoming webinar in your feed. If you want to catch up with the increasing chatter about ServiceOps, sign up and get your friends in ITOps along as well. Wonder why? Raise your hand if critical incidents in your organization:Require multiple teams to collaborate across the IT Service Desk, the Network Operations Centre (NOC), and DevOps ✋🏼 Your agents struggle to make sense of the flood of alerts and tickets, and to collaborate ✋🏼 Providing timely updates to end-users and stakeholders is time consuming ✋🏼The latest enhancements in Freshservice including workflows for alerts, status page announcements, and the inclusion of Google Cloud Platform might just help you establish the kind of incident management process that your organization needs. So, will I see you there?You know what, type in your questions below to help us align the webinar content accordingly. 

0
Anusha
Community Manager
2 months ago
Dushyant
Community Debut
DushyantCommunity Debut
published in Announcements and Events

Freshworks Affiliate Carnival

Hello Freshworks Community Members,How’s it going?We're thrilled to introduce you to an exciting opportunity – the Freshworks Affiliate Program. A unique chance to become part of the Freshworks family while leveraging your marketing skills for mutual benefit.The Freshworks Affiliate Program provides:  Earning Potential: By promoting our products and services, you have the opportunity to earn generous rewards (upto 40% of the total revenue generated) and exclusive bonuses on top of it. Simply share your unique referral link with your network and once they sign up, we'll do the rest.  Exclusive Resources: Gain access to a wealth of marketing resources and expert support to help you succeed as an affiliate.But that's not all! We're excited to announce our upcoming Affiliate Carnival – a month-long celebration dedicated to our affiliate community. Here's a glimpse of what's in store:Whether you're a seasoned affiliate marketer or just starting out, the Freshworks Affiliate Carnival promise

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Dushyant
Community Debut
25 days ago

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