Announcements and Events

Mission: Agent CX initialized | Take a look at your operation briefMission Brief

Not all secret agents wear perfectly tailored suits and gizmos. Some wear hoodies, business casuals, and headphones. Like secret agents, the job of support agents can be demanding and is often not appreciated enough. They blend in with the background, though they deserve the limelight. This month, we’re initializing 🕵️ Mission Agent CX, a series of operations to empower and throw the spotlight on customer service agents like you and celebrate all the incredible work you do! Bring out your thinking hat because we have a bunch of missions for you to take the lead on. Here’s a look at the operation brief: 🎯 Mission 1: Confessions of a brilliant mindYour first mission, should you accept it, is a test of your product intelligence. Show off your acumen by sharing a unique use case of any feature in Freshdesk. Don’t worry; we’ll start the thread by sharing ours. Date: August 29 - September 16 📝 Mission 2: License to Delight Information is power. Every super-agent knows that. We're bringin

423010

1 year ago

rhea.desouzaCommunity Manager

published in Announcements and Events

Ask the Expert ft. Ramya ❓ | Your Freshdesk blueprint for the holiday break | Ask our in-house expertConversation

Hey folks,Introducing Ramya, Technical Account Manager at Freshworks - Freshdesk Support Desk. I will let her take over in the comments, but to give a short introduction, she has been with Freshworks for over 2 years, solving product and technical issues, building meaningful and lasting relationships with customers along the way. And, as the holiday season is upon us, we thought of no better time than now to help you get the most out of your Freshdesk experience during this time in the first of many Ask the Expert sessions. Topic: Your Freshdesk blueprint for the holiday breakWe want you to be prepared for the holiday rush - share your questions and challenges, learn a few tips and tricks, and get festive ready with Freshdesk. Ramya is available until December 17, answering your burning questions. So, fire away in the comments below… A few cues to g

135736

2 years ago

rhea.desouzaCommunity Manager

published in Announcements and Events

Mission 1: Automate with Freshdesk | Challenge

Hello super agents - it’s time for your first mission - a special operation drafted for your eyes only.As a customer support agent using Freshdesk, we want to hear from you! Search through your bank of resources and expertise to divulge product secrets with the community. Challenge brief: How do you use Freshdesk to automate tasks? Automating mundane and repetitive tasks is a norm today. Freshdesk provides a number of ways businesses can automate workflows and processes, making it easy for agents, and increasing productivity.🚀 Theme: Using Freshdesk to automate tasks.🕛 Timing: Accepting intelligence till September 16.🎉 PrizesGet recognized as a top operative in the community Your key to a covert badge Get spoiled with Freshworks goodies ✅ How can you get involved?👉 Do you have a creative automation use-case? Share it with the community in the comments section below. 🧾 To help craft your own statements, here are a few triggers - Problem statement you were facing How did you sol

132222

3 months ago

rhea.desouzaCommunity Manager

published in Announcements and Events

The Community Carnival October Agenda: There's something for everyone!

The cat’s out of the bag - the 2022 Freshworks Community Carnival is going to be a blast! But what’s in store for the rest of October? Take a look at your spook-takular October Agenda.🍭 Friday Fun House: In addition to meticulously designing our Halloween costumes, we’ve also curated a weekly ritual of games and quizzes. Date: Every Friday 🕸 The Coffee Booth: Meet with Bharath Chakravarthy, Onboarding Manager, Freshworks as he leads conversations on being scrappy while addressing customer challenges, over halloween punch, and (of course) cups of coffee! Date: October 18 | Time: 6 PM BST | 10 AM ET 👻 Community Market: It’s time to take a ride among the hidden gems of Freshdesk and Freshservice, with our very own fantastical product gurus! 🦉 Agent Roundtable: Hear from Riverside Insights, NBS, Ingram Micro, and Claire in this 30 seater conversation session! Date: October 27 | Time: 4 PM GMT | 10 AM PT 🧙‍ In the Spotlight with@zachary.king: Learn, interact and meet with softwa

11694

1 year ago

alyssia.correaCommunity Manager

published in Announcements and Events

🚨 ANNOUNCEMENT !!!! Update on PRODUCT IDEAS Section 💡

Hello Freshworks Community, As most of you know our Community platform went through a big revamp this year as well as improving many other sections to provide a better user experience. Incase you missed the update on Community 2.0, here it is !As we had promised, one of our big focus areas has been on improving and upgrading our experience on the "Product Ideas” section - our most popular segment on the Community.We know that the experience there has been less than stellar and we have been working very closely with our Product teams to build a robust process to review and share updates for the feature requests at scale. And share best practices for us to leverage and use the section more efficiently. As we begin revamping the section, please find the updates below: ✔ All ideas from before 2022 (i.e. 31 Dec 2021) will be closed for voting. This means that while the idea is still in the community, members will no longer be able to vote for them. ✔ Due to the large volume of ideas, our

8569

5 months ago

alyssia.correaCommunity Manager

published in Announcements and Events

Freshworks Community 2.0 is LIVE !!!! Check out what's new!COMMUNITY NEWS

Hello, hello Freshworks Community, It’s been a minute and we’re already 6 months into 2023!! We know we say this often, but seriously - where has the time gone?We know we’ve been pretty silent for a while and not had as much activity or updates that you may have been used to, but we do have some exciting developments and news for some of the changes coming your wayyy…. So what are these big changes you ask? Drumrollll pleasee…🥁🥁🥁 We’re RE-LAUNCHING the community, so get ready for⚡⚡🥁 Freshworks Community 2.0 🥁 ⚡⚡ Over the last few months, our team has been tirelessly working to build out this new structure, gathering feedback from our customers and our employees to really elevate your experience in the community. Granted, it’s taken a wee bit longer than anticipated to launch the new version of the community, but that’s because we want to get this right for you - so we can only request for a little bit more of your patience while we iron out a few more nuts and bolts.We’d still lov

68715

1 month ago

rhea.desouzaCommunity Manager

published in Announcements and Events

The Demo District | 5 key Freshsales features previewed | March MadnessThe Demo District

Hey folks, It’s time for March (Madness)! The first match-up in this series is between Freshsales and you. Presenting the Demo District, a visual space where you can deep-dive into the Freshsales universe. Let product expert, @gururag.kalanidhi be your guide in this district. Hear him talk about key takeaways and insights into 5 features that can help you speed up Freshsales workflows. Topics we cover - 0.35 - Summary section1.05 - Deal rotting1.34 - Territories and auto assignment2.04 - Sales sequence2.26 - SMS If you have any questions about these features, add them in the comments below, Guru will assist you in finding a solution.What topics would you like us to cover next? Tell us in the comments.

6724

2 years ago

rashmi.nagCommunity Manager

published in Announcements and Events

The Demo District | 3 key Freshservice features explained | March MadnessThe Demo District

Happy March, community We’ve got the perfect match-up for you as we kick start March madness, Freshservice customers!Presenting the Demo District, a visual space where you can deep-dive into the Freshservice universe. Spread across three videos, our product experts Anusha @Anusha, Prathiksha @prats and Sahana @Sahana Sekar give you a detailed low down on the following themes:New employee onboarding On-call managementThere are a host of takeaways, so listen in NEW EMPLOYEE ONBOARDING: ON-CALL MANAGEMENT: WORKFLOW AUTOMATOR: If you have any questions about these features, add them in the comments below, our product experts are at your service.What topics/ support questions would you like us to cover next? Tell us in the comments.

5743

2 years ago

Kamakshi VCommunity Manager

published in Announcements and Events

#AskAllyAnything - AMA with Community TeamCOMMUNITY HOURS

Hello everyone! We're excited to kick off our Community Hours - AMA sessions - #AskAllyAnything. Whether you're new or a community champion, this session is packed with value, and @alyssia.correa is here to answer all your questions. These sessions will be held on both Tuesdays and Wednesdays, to ensure that we can accommodate all our community members across different time zones. :)We’re really looking forward to connecting directly with you. We cannot wait to discuss the new community and its updates, and hear your valuable feedback. Here are your link to Register to the Upcoming session! Register Here - For those who are wondering, what’s in store… here you go!Agenda -New Members Welcome: Join us, introduce yourself, and take a deep dive into the new Community. Exclusive Virtual Tour: Get ready to explore the exciting updates and features in Community 2.0—it's going to be awesome! Feedback Time: We encourage you to ask questions and share feedback on the new structure, navigation,

51212

5 months ago

Kamakshi VCommunity Manager

published in Announcements and Events

Watch on Demand : Analytics Webinar Series (Overview, CX and CRM Deep-dive)WATCH ON DEMAND

Hello everyone!A big shoutout to all the awesome participants who joined us for the Analytics Webinar Series! It was absolutely delightful to witness such enthusiasm from a diverse global audience.We understand that there has been a slight delay in uploading the recording of the session. However, we are happy to inform you that it is now available for your viewing. Please check it out ! 👀Analytics OverviewCRM Deep-diveCX Deep-dive Please feel free to share your questions/comments below. We’d love to hear from you!Cheers!

5041

8 months ago

rhea.desouzaCommunity Manager

published in Announcements and Events

The March Madness Treasure Hunt is on! | Win a prizeTreasure Hunt

Well hello Community! Happy March! Let’s shake things up a bit and have ourselves a fun treasure hunt 💎💎💎💎💎💎💎💎💎 Here are your ground rules -- The clue will lead you to a word, phrase, or topic hidden somewhere in the Refresh Community. Make your way through the community to find the right article. Label your answers from 1 - 7 and add the respective article links in the comment section of this thread. The first person to correctly find all the treasures will win a surprise prize! Treasure hunt ends March 11. Ready or not, here we go!

48312

2 years ago

rhea.desouzaCommunity Manager

published in Announcements and Events

AMA with Freshdesk customer Lettitia Findlay, City Property ManagementAMA

Mission 3, here we go! Over the next two days, the community is hosting Super-agent and Freshdesk customer@Lettitiaf, Head of Marketing, Communications and CX, City Property Administration. She will be answering all your questions (product and/or industry) - so start adding them to the comments below!This is your chance to engage directly with a Freshworks customer who has solved their support challenges & discover unique use cases. 📢 Before we begin, get acquainted with Lettitia from City Property Administration. Rhea, Community Manager: We’d love to learn more about City Property Administration and your role there - who your customers are, what is your customer service strategy, and some of the common queries that your customers reach out to you for?Lettitia: City Property is a visionary and people-focused property management company that leads urban transformation and renewal. We manage and create human ecosystems to have a positive impact on the lives of the people who use our

47324

8 days ago

alyssia.correaCommunity Manager

published in Announcements and Events

🚨 ATTENTION PLEASE!! 🚨 Maintenance Hours for Freshworks Community 2.0 🔧Community News

Hello Freshworks Community, Attention please!! The time has finally arrived for us to take Freshworks Community 2.0 - LIVE !! Please note that the migration process will begin from Thursday, 20th July, 2023 and will run over the next few days.While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete. In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we can keep an eye out and amend immediately. We hope these change

4625

9 months ago

rhea.desouzaCommunity Manager

published in Announcements and Events

Community Spotlight: AMA with Freshdesk MVP, Kannan, Director of payments, ZaloraAsk me anything

Hello there,I come bearing some exciting news!! We are hosting our very first Community take-over The spotlight will be on Kannan, Director of Payments, Zalora, a Freshdesk customer, on March 22. Let’s take a look at their background -- This is a great opportunity for you and your team to connect with a Freshdesk customer, and ask any questions that can help you make the most out of our product. How does it work?Post your questions in the comments section below Kannan will monitor the post to answer your questions Engage in a conversation, ask follow up questions or share your two centsSee you on March 22 at 10:30 AM ET/ 9 PM IST

46139

2 years ago

Ganeshcr14Community Debut

published in Announcements and Events

Relaunching Freshworks Academy: A Brand New Chapter in Learning

Hello Freshworks Community !!!!! We're thrilled to announce the relaunch of Freshworks Academy, your go-to destination for mastering Freshworks products. Our revamped platform isn't just a facelift; it's a comprehensive overhaul designed to enrich your learning experience, making it more intuitive, engaging, and rewarding.Before I give you a sneak peek of the Academy, let me introduce myself and my team. Ganesh ChakravarthiLead, Freshworks AcademyI'm Ganesh and I lead the Freshworks Academy. I specialize in creating courses and other educational content for our products. I constantly look out for new course ideas, improve UX, and deliver a great learning experience for our customers. I have created educational content for more than a decade and had previously worked with Salesforce Trailhead. While I'm not working, I love to play the guitar and go on motorcycle rides. Sangeetha VenkatesanSpecialist, Freshworks AcademyAs a valued member of Team Academy, I embarked on my professional

45918

1 month ago

Kamakshi VCommunity Manager

published in Announcements and Events

We're BACK with the Freshworks Analytics | Webinar SeriesEvent News

📣📣 Attention !! Attention to all our Community members. We’re back with the most awaited Analytics Webinar Series! We’re hosting our second series of the Freshworks Analytics AMA sessions. Due to an overwhelming response and turnout to the previous Freshworks Analytics | Ask the Expert session - we decided to make it bigger and better!! So you really, do not want to miss out on this one!! So what do we have in store for you?? Well this time around, we’re hosting a three-part series aimed at improving and understanding the use of Analytics to its full potential. The series will cover a demo of Freshworks Analytics, two deep dive sessions on CX and CRM analytics. Ensure you don't miss out by Registering Now ⬅ Agenda of the Events: Session 1: Analytics Overview 🔍 Gain insights into Freshworks Analytics with a quick demo and engage in a Q&A with a panel of subject matter experts. Register Here Session 2:

45832

9 months ago

rhea.desouzaCommunity Manager

published in Announcements and Events

🎪 The Community Carnival 2022 is enroute!Community Carnival

THERE’S A NEW CARNIVAL COMING TO TOWN! 🎪Join in for a resource-sharing, knowledge-building, networking ride.Keep a tab on all that’s in store🎡 Your agenda for October will be ready on Wednesday, October 12. Stay tuned!🎠 There will be a host of activities across customer experience, employee experience, sales and marketing. Join in to network, learn and grow in your field.🎈 From October 17, search for #TheCommunityCarnival and access all the events and resources going live over the next 2 months!🎁 Have FUN! We are kickstarting the festivities early on the Freshworks community.Monthly Agenda:Carnival Fun Activities:

4451

1 year ago

rhea.desouzaCommunity Manager

published in Announcements and Events

❓ #AskMicah | How to delight upset customers? | Ask your questions!Ask Me Anything

Adding another exciting event to your Community stocking - A live AMA session with CX Consultant and author, @Micah Solomon and Vice president, customer success, Freshworks, Disha Gosalia, where they will discuss how to successfully work with a customer who is upset, frustrated or disappointed.Whether you are facing a challenge in this area, have a question or looking for quick takeaways to build your capacity for delighting customers, tune in as Micah takes you through his MAMA (method of service recovery) formula, Disha shares her DDD framework, and answers some of your burning questions. This is another first on the Refresh Community, and we look forward to an exciting session with valuable takeaways. Key InformationDate: 14th DecemberTime: 8:00 AM PST / 4:00 PM GMT / 9:30 PM ISTTopic: How to delight unhappy customersLink: Watch it right here, or live on LinkedIn. WATCH THE CHAT LIVE Comment your questions down below, and tune in to see what Micah and Disha have to say. Here’s the

43821

2 years ago

rhea.desouzaCommunity Manager

published in Announcements and Events

[Event Recording] Virtual happy hour with Colin CrowleyHappy Hour

March (madness) IS upon us, Community folks! We are thrilled to present a slam-dunk event this month -A virtual Happy hour hosted by CX thought leader, @Colin Crowley In this edition we will be tackling the transformation of customer service into customer experience. This 60 minute interactive virtual workshop will dive deeper into the why, the when and the how. Have a question for Colin? Drop them in the comments below!

3971

2 years ago

rhea.desouzaCommunity Manager

published in Announcements and Events

Day 12: It's time for the Community Giveaway | Win a $500 voucherGiveaway

Hello Refresh Community,We’ve made it to Day 12! Are you still with us? To wrap up the exciting 12 days of Refresh Community, and to celebrate the new year, we are hosting a Community giveaway. It’s the time to give, receive and spread some cheer - so join us for the final shebang, and get involved to take away a voucher worth $500. What do you have to do to be eligible for this lucky draw? Be a Refresh community member Post a comment (a line or two) below with your expectations from the community in 2022. (Hint: The more active you are on the community, the luckier your chances!) One lucky winner will be announced on December 23rd. The countdown starts...NOW!

39725

2 years ago

rashmi.nagCommunity Manager

published in Announcements and Events

UPCOMING: Let's plan our very first Virtual Happy Hour together!Conversation

Hey folks!As the festive season draws close, and our decorations are pulled out of storage boxes (who am I kidding, I already have mine up!), we thought there was no better time than now to mix, mingle and make merry with our Refresh Community members. Right on top of our holiday wish list is a Happy Hour Meet-up with IT expert, Stephen Mann @manns and YOU, over Zoom. Yeah, you heard it right!Before we get our FIRST ever virtual meet started, we wanted to hear from you, our community members for whom we’re planning this. Which one of these topics would help you achieve your goals next year? Best practices for service desk adoption Your wins and struggles in service management Metrics that matter in a service desk Agent productivity in a world of hybrid work Choosing the service management framework that works best for you Your everyday life as an IT professional Others Let us know in the comments below? We are over the moon to be organizing this, and can’t wait to see you a

38316

2 years ago

alyssia.correaCommunity Manager

published in Announcements and Events

Product IDEAS Section | FAQs

Hello Freshworks Community!Please find the FAQs for the PRODUCT IDEAS section ! Here, you'll find answers to common questions about submitting, sharing, and voting on product ideas. Get the information you need to make the most of your involvement in shaping our products. ❇FREQUENTLY ASKED QUESTIONS ✳ What is the Ideas Section?The Ideas section on Community is where Freshworks Community members can view, share, submit and vote on freshworks product ideas. This can be feature requests, enhancement to improve the product experience, and more. The goal is to give our community members a voice to share their ideas and get direct feedback from the product team. What can you do in the Ideas Section? ➡ You can search and view ideas previously submitted➡ Share your inputs/suggestions on submitted ideas➡ Vote on existing ideas that you like➡ Share new ideas What is an Idea? An idea is a member-submitted product feature/enhancement request. It is a recommendation/proposal for features not

3735

3 months ago

rhea.desouzaCommunity Manager

published in Announcements and Events

Courtside with Community ft. Tibor Shanto | March 16 | How to become a pro at sales prospecting#CommunityChat

Calling all sales enthusiasts,This one is for you! Welcome to another edition of the #CommunityChat, where we explore a relevant topic with specialists, and YOU. Theme: How to become a pro at sales prospecting In this session, we will be joined by @Tibor, a sales leader for over 25 years. Called a brilliant sales tactician, Tibor helps sales teams and organizations translate strategy to results through a focus on execution. Tibor develops salespeople who understand that success in sales is about Execution – Everything Else Is Just Talk! Here’s a list of questions we will be tackling - What qualification frameworks do you use to identify prospects? Is there a way to qualify your list of prospect, prioritizing those that are close to becoming sales opportunities? If yes, how do you do it? Prospects can be reached out to via email, social and cold calling. What form of communication works best for you? What are some tips to start a conversation with a prospect? Metrics are key to succe

36761

2 years ago

rhea.desouzaCommunity Manager

published in Announcements and Events

Welcome to 12 Days of Refresh Community | Virtual meetups, AMAs, giveaways and more ❄️News

Fa la la la la la... All is bright at the Refresh Community as we begin preparations for #12DaysOfRefreshSeason - a time to mix, mingle and make merry. In our quest to provide ample opportunities to network, learn and grow, we wanted to welcome the holiday season with 12 days of festivities that will help you do just that. From our first ever virtual meet-up to holiday tips & tricks (and lest I forget, an exciting giveaway), there is a lot in store for you. Our Community Elf has been busy preparing the agenda for the next 12 days, take a look -☕ Day 1: Academy X Community: Hangout with hot cocoa - Let’s talk about ‘Managing the customer rush during the holiday season.’❓ Day 2: Ask the Expert - We are opening the floor to YOUR questions for our in-house Freshdesk specialist. Day 3: Take part in a festive Challenge: Share your festive cookbook. Day 4: Stephen Mann is all set to host our first ever virtual meet-up. Are you ready? Know more here. Day 5: Next stop: 5 hacks to wrap up th

3667

2 years ago

RiazSkilled Expert

published in Announcements and Events

Community Matters | Episode 1: Shep Hyken - Role of Online Communities in Shaping CXInterview

Introducing Community Matters, a series of Fireside chats with industry experts to know more about the importance of online communities. Episode 1: The role of an online community in shaping the customer experience. According to Gartner, 80% of all organizations expect to compete on CX. These brands go above and beyond to set up great customer journeys, including significant investments in customer journey mapping, omnichannel experiences and customer analytics. However, one aspect that’s often forgotten but yet is critical is an online customer community. Join us for the first episode of “Community Matters” as we host Shep Hyken to discuss an online community’s importance in shaping the customer experience. We’ll discuss how online communities: Contribute to a higher trust in your brand Act as a source of first-party customer data and identify issues before they blow up Can be a form of self-service for faster resolution and lower cost

3642

3 years ago

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117 Topics

Mission: Agent CX initialized | Take a look at your operation briefMission Brief

Ask the Expert ft. Ramya ❓ | Your Freshdesk blueprint for the holiday break | Ask our in-house expertConversation

Mission 1: Automate with Freshdesk | Challenge

The Community Carnival October Agenda: There's something for everyone!

🚨 ANNOUNCEMENT !!!! Update on PRODUCT IDEAS Section 💡

Freshworks Community 2.0 is LIVE !!!! Check out what's new!COMMUNITY NEWS

The Demo District | 5 key Freshsales features previewed | March MadnessThe Demo District

The Demo District | 3 key Freshservice features explained | March MadnessThe Demo District

#AskAllyAnything - AMA with Community TeamCOMMUNITY HOURS

Watch on Demand : Analytics Webinar Series (Overview, CX and CRM Deep-dive)WATCH ON DEMAND

The March Madness Treasure Hunt is on! | Win a prizeTreasure Hunt

AMA with Freshdesk customer Lettitia Findlay, City Property ManagementAMA

🚨 ATTENTION PLEASE!! 🚨 Maintenance Hours for Freshworks Community 2.0 🔧Community News

Community Spotlight: AMA with Freshdesk MVP, Kannan, Director of payments, ZaloraAsk me anything

Relaunching Freshworks Academy: A Brand New Chapter in Learning

We're BACK with the Freshworks Analytics | Webinar SeriesEvent News

🎪 The Community Carnival 2022 is enroute!Community Carnival

❓ #AskMicah | How to delight upset customers? | Ask your questions!Ask Me Anything

[Event Recording] Virtual happy hour with Colin CrowleyHappy Hour

Day 12: It's time for the Community Giveaway | Win a $500 voucherGiveaway

UPCOMING: Let's plan our very first Virtual Happy Hour together!Conversation

Product IDEAS Section | FAQs

Courtside with Community ft. Tibor Shanto | March 16 | How to become a pro at sales prospecting#CommunityChat

Welcome to 12 Days of Refresh Community | Virtual meetups, AMAs, giveaways and more ❄️News

Community Matters | Episode 1: Shep Hyken - Role of Online Communities in Shaping CXInterview

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Announcements and Events

Mission: Agent CX initialized | Take a look at your operation briefMission Brief

Ask the Expert ft. Ramya ❓ | Your Freshdesk blueprint for the holiday break | Ask our in-house expertConversation

Mission 1: Automate with Freshdesk | Challenge

The Community Carnival October Agenda: There's something for everyone!

🚨 ANNOUNCEMENT !!!! Update on PRODUCT IDEAS Section 💡

Freshworks Community 2.0 is LIVE !!!! Check out what's new!COMMUNITY NEWS

The Demo District | 5 key Freshsales features previewed | March MadnessThe Demo District

The Demo District | 3 key Freshservice features explained | March MadnessThe Demo District

#AskAllyAnything - AMA with Community TeamCOMMUNITY HOURS

Watch on Demand : Analytics Webinar Series (Overview, CX and CRM Deep-dive)WATCH ON DEMAND

The March Madness Treasure Hunt is on! | Win a prizeTreasure Hunt

AMA with Freshdesk customer Lettitia Findlay, City Property ManagementAMA

🚨 ATTENTION PLEASE!! 🚨 Maintenance Hours for Freshworks Community 2.0 ​​​​​​​🔧Community News

Community Spotlight: AMA with Freshdesk MVP, Kannan, Director of payments, ZaloraAsk me anything

Relaunching Freshworks Academy: A Brand New Chapter in Learning

We're BACK with the Freshworks Analytics | Webinar SeriesEvent News

🎪 The Community Carnival 2022 is enroute!Community Carnival

❓ #AskMicah | How to delight upset customers? | Ask your questions!Ask Me Anything

[Event Recording] Virtual happy hour with Colin CrowleyHappy Hour

Day 12: It's time for the Community Giveaway | Win a $500 voucherGiveaway

UPCOMING: Let's plan our very first Virtual Happy Hour together!Conversation

Product IDEAS Section | FAQs

Courtside with Community ft. Tibor Shanto | March 16 | How to become a pro at sales prospecting#CommunityChat

Welcome to 12 Days of Refresh Community | Virtual meetups, AMAs, giveaways and more ❄️News

Community Matters | Episode 1: Shep Hyken - Role of Online Communities in Shaping CXInterview

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🚨 ATTENTION PLEASE!! 🚨 Maintenance Hours for Freshworks Community 2.0 🔧Community News