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Contacts & Companies

Using Freshdesk

  • 32 Topics
  • 64 Replies

32 Topics

neilmc
Apprentice
neilmcApprentice
asked in Contacts & Companies

SSO for Agents & Contacts, same Azure Org.

Hi all, We’re trying to get set up here. I’ve created a freshdesk app in Azure, and successfully SSO agents in, grantng agent roles within the azure APP.  However, configuring SSO for contacts gives a completely different identifier so i can’t link it to the same app. Considering the Azure freshdesk app has roles for both agents and contacts, it seems logical that one azure app is intended for agents and contacts Am i missing something here? can the SSO method for agents be re-used for contacts without making a new one?  if so, how?. If not, what do you do? 

1
Keer
Community Debut
2 years ago
Landshark
Apprentice
LandsharkApprentice
asked in Contacts & Companies

How can I find all my contacts that are not associated with a company?

I would like to ensure that all contacts who have submitted a ticket are associated with a client, so that future emails/tickets from them are handled correctly. How can I find a list of my contacts with no company? I I click on Contacts from the sidebar, it defaults to a client, and I can’t find a way to see those who are not associated with any company.

1
Keer
Community Debut
2 years ago
J
Apprentice
JovanyApprentice
asked in Contacts & Companies

User Deleted

Buenos díasTengo un problema un usuario fue borrado por error y lo mismo no puedo restaurarlo porque dice borrando, solo queda así sin darme opciones.por lo tanto, necesito activar el usuario

2
Keer
Community Debut
2 years ago
M
Apprentice
mc-spikeApprentice
asked in Contacts & Companies

Contact not hard deleting

Hi Guys,I hard deleted a contact on Friday to be able to create a Agent account for the user. But the contact is still deleting , is there any way to sped up the process? Thanks

2
Keer
Community Debut
2 years ago
T
Apprentice
Toshiyuki SatoApprentice
asked in Contacts & Companies

Contact Deletion

 Hello I’m Sato of Digital Stacks in Japan. I know about two ways of Contact deletion.(1) Delete → Restore(2) Delete → Delete foreverIn case of acting these 4 operations, there are no eMail message to the target contact. Is this a specification ?Please reply if you know.  Best regards,Sato

3
Keer
Community Debut
2 years ago
MBraga
Top Contributor
MBragaTop Contributor
asked in Contacts & Companies

Freshdesk - Customer can view all company ticket

Hi,it is possible to set a customer can see the tickets of other customers associated with the same company?EG customer AA (Company XX’s director) can see his ticket and also customer’s BB ticket (same company) 

1
hemanth.ramya
Community Manager
2 years ago
U
Apprentice
Uplevl_lrayApprentice
asked in Contacts & Companies

User deletion time

I have a user that used to have an account with his email, but things got moved around, and I want him to take over an existing account.   I tried to rename the user, was told he has an account and I have to remove it.So I deleted that account.  Now I tried to change the email to that and receive the following “Please retry in a while, the permanent deletion of this contact is still being processed.”That has been more than 24 hours, how long does it take, that user had no tickets, no work, was more of a placeholder!Thanks.

2
Keer
Community Debut
2 years ago

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