Skip to main content
Solved

Using extisting customer accounts without password change or verification

Gabes
Apprentice

Hi all,

 

I am new to Freshdesk and I want to use our extisting customer accounts (from the database of our company’s website). I want our customers to be able to create tickets on the freshdesk customer portal via their existing accounts created our company’s website. I can see that there is an import option using csv files, but I need an option to migrate passwords too.

In the long run I need a solution where our customers need to register only one account for using our services and a support desk service too.

Does anyone have any ideas?

 

Thanks,

Gabor

Best answer by Yusuf Ahmed

Hi @Gabes,

 

Greetings from Freshworks community. With Fresdhesk you can certainly import contacts however would not be able to import the passwords . You can make use of Contact SSO where customers can register to one account and login to your products. Please refer https://support.freshworks.com/en/support/solutions/articles/50000002351-what-is-and-how-to-configure-agent-sso-and-contact-sso-for-an-organization- I hope this helps, Feel free to reach out to us anytime or email us at Support@Freshdesk.com if you require any assistance. 

Happy Freshdesking!

View original
Did this topic help you find an answer to your question?

2 replies

Yusuf Ahmed
Community Manager
Forum|alt.badge.img+7
  • Yusuf AhmedCommunity Manager
  • Community Manager
  • 123 replies
  • Answer
  • April 4, 2024

Hi @Gabes,

 

Greetings from Freshworks community. With Fresdhesk you can certainly import contacts however would not be able to import the passwords . You can make use of Contact SSO where customers can register to one account and login to your products. Please refer https://support.freshworks.com/en/support/solutions/articles/50000002351-what-is-and-how-to-configure-agent-sso-and-contact-sso-for-an-organization- I hope this helps, Feel free to reach out to us anytime or email us at Support@Freshdesk.com if you require any assistance. 

Happy Freshdesking!

Yusuf Ahmed, Freshworks Community ||Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
Kamakshi V
1 person likes this
  • Kamakshi V
    Kamakshi V
M
Contributor
Forum|alt.badge.img+3
  • motaro
  • Contributor
  • 35 replies
  • February 4, 2025
Gabes wrote:

Hi all,

 

I am new to Freshdesk and I want to use our extisting customer accounts (from the database of our company’s website). I want our customers to be able to create tickets on the freshdesk customer portal via their existing accounts created our company’s website Convert Units Online. I can see that there is an import option using csv files, but I need an option to migrate passwords too.

In the long run I need a solution where our customers need to register only one account for using our services and a support desk service too.

Does anyone have any ideas?

 

Thanks,

Gabor

You can use Single Sign-On (SSO) with JWT or SAML to allow customers to log into Freshdesk using their existing website credentials. This way, they won’t need to create a separate account for the support portal. Freshdesk does not allow password imports for security reasons, but SSO ensures seamless authentication. Check Freshdesk’s SSO documentation or use an Identity Provider like Okta or Azure AD for integration.

Reply


Most helpful members this week

Terms of UsePrivacy Notice