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Replies posted by alyssia.correa

197 Replies

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Kamakshi VCommunity Manager

published in Announcements and Events

[POLL] #AskAllyAnything - The first ever community 2.0 virtual meet-up & AMA sessionCOMMUNITY NEWS

hello @mitchellhobb - thank you for the feedback and detailed suggestions. Very much appreciated and definitely some thoughts for us to include. These community hours are going to be weekly sessions and we to include multiple options. Thanks so much and we will make sure to use them!

Kamakshi VCommunity Manager

published in Announcements and Events

[POLL] #AskAllyAnything - The first ever community 2.0 virtual meet-up & AMA sessionCOMMUNITY NEWS

Hi @monika.hipp - Thanks for your feedback. Please do let us know some options which are convenient to you and we will try our best to accommodate. Since we have members across time-zones we try to find a middle-ground for all of our members. Please keep me posted and we will include a few more in the coming weeks!

Kamakshi VCommunity Manager

published in Announcements and Events

[POLL] #AskAllyAnything - The first ever community 2.0 virtual meet-up & AMA sessionCOMMUNITY NEWS

Hello @monika.hipp - each option does have a CET option. It shows as CEST - sorry if it created any confusion.

KimSContributor

asked in Portal/Knowledge Base

Issue with OAuth redirect URL

Hello @Aviationstuff - please can you write to support@freshservice.com with the full details and one of our team members will help resolve this for you.

KimSContributor

asked in Portal/Knowledge Base

Issue with OAuth redirect URL

Hello @Aviationstuff - yes our support team did get back via a support ticket and it has been resolved. are you facing the same issue?

alyssia.correaCommunity Manager

published in Announcements and Events

Freshworks Community 2.0 is LIVE !!!! Check out what's new!COMMUNITY NEWS

Hello @zachary.king - good to hear from you! How are you doing? Unfortunately, because we’ve moved to an entire new structure, you would have to re-subscribe to each of the modules. However, I do realize that it is not for the entire product, etc. I will take it back to our platform vendor and see how we can have this included. Is there anything else you would like for us to check? Please let me know and we’ll work on improving that experience for you.

alyssia.correaCommunity Manager

published in Announcements and Events

🚨 ATTENTION PLEASE!! 🚨 Maintenance Hours for Freshworks Community 2.0 🔧Community News

Hello @Daniel Söderlund - Thank you for your feedback. The Asked in Portal/Knowledge Base is sitting under the ‘Using Freservice’ category. Would it help if we add an FS or some short-form before? Adding the full product name way may it too long and increase the length of the navigation bar. I will also check with our platform provider if there is a way to improve the experience. Will circle back soon. Please could you also fill in this feedback form if you haven’t as yet? We’d appreciate additional feedback! Thank you in advance :)!

HenryApprentice

asked in Ticket & Workflow Management

Why don't I have access to this url?

Hello @Henry - You should be able to access it now. Our articles are still migrating to the new Community structure - apologies for the inconvenience. We are working to get this fixed as soon as possible.

alyssia.correaCommunity Manager

published in Announcements and Events

Freshworks Community 2.0 is LIVE !!!! Check out what's new!COMMUNITY NEWS

@Daniel Söderlund - it will be!! We hope to hear your feedback once we take it live :)! @Shreya - thank you shreya!! us too :)

brownaeSkilled Expert

asked in Portals, Emails & Other Channels

Customizing SSO Login for Customer

Hello @brownae - sorry to hear that this is still not resolved. @vinothkumar.manoharan please could you help out and suggest any alternatives?

alyssia.correaCommunity Manager

published in Announcements and Events

Freshworks Community 2.0 is LIVE !!!! Check out what's new!COMMUNITY NEWS

@Colin Crowley Let’s goooooo!! 👊🏼

alyssia.correaCommunity Manager

published in Announcements and Events

Freshworks Community 2.0 is LIVE !!!! Check out what's new!COMMUNITY NEWS

Hey @zachary.king - thank you so much and we’re equally stoked as you (and a little nervous!! 😋) we will start rolling out by end of this week, so please stay tuned. Thank you for your continuous support and encouragement to us as always! We can’t wait to hear from you and the rest of our community members! :)

Srini :-)Apprentice

published in Workflows and Automations

Ask Me Anything: Automation in Freshsales | October 27 - November 3ASK ME ANYTHING

Hi - can you help with a query on email campaigns. We have sent out two recent campaigns, but need to urgently resend to all those who have not yet opened the email - can you advise how we this easy. THANKS Hi @Aisha BG - thank you for your query. I have flagged it to our team and they will get back asap. Please let me know if there’s anything else you need to check on. Thank you

Kamakshi VCommunity Manager

published in Announcements and Events

We're BACK with the Freshworks Analytics | Webinar SeriesEvent News

Hello @JTAVOLARO - that’s a fair point and my apologies that this has been a consistent issue and still unresolved. I have passed this message on to our team and I hope to have a response for you as soon as I can.

Kamakshi VCommunity Manager

published in Announcements and Events

Calling all Experts ! We are seeking your Insights on DevOps Strategy, Challenges, and the Role of ITSMCustomer Perspectives

Happy Tuesday Freshworks Community fam!Just tagging some of our members if this is of interest and you would like to participate @zachary.king @keefe.andrews @daniel.soderlund @mmccoy @afautley @Crocus_Benford @SIT @julia.a @BrynCYDEF @raymondcanilao @Alefre @GlennA @ErikAlmSynerity @JiriGrohmann @i.cameron @mbauman @Bex @caygri @lavjoson @KeithW @Sophie Murgatroyd @danwrite @mark.uther @sucoyle @stacyv @adityatawade @ggallaway @JTAVOLARO @zebb.s @finn @stuartwilkie @KrisC @Kris W @Chris Sherlock @stevemc @Denise.S.P @patricksawyer @MartinDG @laminblake @PatrickMurphy @pOttenbacher @j.laird @jg8675309 @nbeysen @pproost @Denise.S.P @Joost van den Reek

Kamakshi VCommunity Manager

published in Announcements and Events

We're BACK with the Freshworks Analytics | Webinar SeriesEvent News

Thank you for sharing your suggestion @keefe.andrews and that’s wonderful feedback! So glad to see how its been beneficial for you and your team! Just tagging @akshita.kanumury who can elaborate on your request!

Kamakshi VCommunity Manager

published in Announcements and Events

We're BACK with the Freshworks Analytics | Webinar SeriesEvent News

Have you registered for these upcoming sessions? Let us know if you had any questions or anything in particular for the team to cover, drop in your queries here : @zachary.king @keefe.andrews @daniel.soderlund @mmccoy @afautley @Crocus_Benford @SIT @julia.a @BrynCYDEF @raymondcanilao @Alefre @GlennA @ErikAlmSynerity @JiriGrohmann @i.cameron @mbauman @Bex @caygri @lavjoson @KeithW @Sophie Murgatroyd @danwrite @mark.uther @sucoyle @stacyv @adityatawade @ggallaway @JTAVOLARO @zebb.s @finn @stuartwilkie @KrisC @Kris W @Chris Sherlock @stevemc @Denise.S.P @patricksawyer @MartinDG @laminblake @PatrickMurphy @pOttenbacher @j.laird @jg8675309 @nbeysen @pproost @marion.lubat @Denise.S.P

SanaSiddiquiSkilled Expert

posted in Welcome

Hello and welcome to the Freshworks Community | Let's get talking

Thank you so much @Davidwarner0007 for your message! I will relay your message to our Freshservice team and its very gratifying to read how our products have helped make improvements!

batlbApprentice

posted in Analytics, Reports & Dashboards

Scammers using support@helinga.freshdesk.com

Hello @Collin - I’m really sorry to hear this. I have passed this to the support team to look into this and we will get back to you shortly. Should we require more details, we will reach out via DM. Please let me know if there’s anything else we can look into.

batlbApprentice

posted in Analytics, Reports & Dashboards

Scammers using support@helinga.freshdesk.com

Hello @batlb - Thank you for notifying us. I have alerted our team and we are looking into this on priority. I appreciate your help, thank you so much.

tlammApprentice

asked in Ticketing & Agent Productivity

Ticket Field Management for Agents

Hello @tlamm - Just wanted to check in if the above response resolved your issue? Please let us know if you would like further support on this. Happy to set up a call too if that would be useful! Please do let me know.

Daniel SöderlundSkilled Expert

asked in Employee Onboarding

Onboarding - share information between tickets

Hi @daniel.soderlund - thank you for your query. We’ll have someone from our team get back to you.

KimSContributor

asked in Portal/Knowledge Base

Issue with OAuth redirect URL

Hi @KimS - I’m sorry to hear about the error. We’ve passed on the request to our team and we should have a response soon. Please let me know if there are any other issues that we can address.

maloktSkilled Expert

asked in Portal/Knowledge Base

Search Field on Community Page Doesn't Work?

Hi @malokt, please do let us know if you’re still facing the issue and if there’s anything else we can do to help. Thank you @Preethi S for your prompt help :)

SanaSiddiquiSkilled Expert

posted in Welcome

Hello and welcome to the Freshworks Community | Let's get talking

Greetings all. I have been an administrator/implementer of Freshservice for around 7 years yet I have not participated in the community here. I plan on being more active this year to help promote new ideas and features that your customers want to see implemented. I will say that Freshservice has taken dramatic strides in building in features that have been sorely needed for years. To name a few: Ticket Sharing - This is one that I have been asking the team to build for all 7 years I have been using Freshservice. I was so glad to see this get added so we can collaborate across teams on tickets and requests. Adding custom emails to workflows - This is extremely helpful for us building automation of notifying offboarding users about laptop returns. No-code UI - This was a huge step forward in reducing the turnaround time on portal customization. All of this came between September to December 2022. Thank you to the team for getting these features in. All of these create a huge

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