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Replies posted by kate.diaz

13 Replies

alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Announcements and Events

AMA with Freshdesk Customer, Shehab Moustafa, Money FellowsAMA

Hi @Shehab - Customer experience has changed so much over the last few decades.How is it different now than when you started?  How do you go about setting up a Customer Happiness team? Would love to hear your thoughts! Thank you in advance! :)  

18521
Shehab
Community Debut
1 year ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

Agents, 5 tips to get better at communication

Thank you @DanValks for the helpful tips! Communication is so important when dealing with customers. Any tips for dealing with disgruntled/ aggressive customers? How do you pacify the situation or not take it personally?

893
virtual-master919
Community Debut
7 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Announcements and Events

AMA with Freshdesk Customer, Shehab Moustafa, Money FellowsAMA

Hi @Shehab - Customer experience has changed so much over the last few decades. How is it different now than when you started?  How do you go about setting up a Customer Happiness team?  Would love to hear your thoughts! Thank you in advance! :)    totally different than before.. simply all decision makers (CEO , GMs & MDs) clearly realized that CX is a must to have business sustainability and they cant ignore and only focus on P&L  now i can see it CX must be upper hand at all companies and all functions need to pay attention to VOC  clearly no healthy company growth without a strong client relationship and loyal customers… especially during this very hard competition  @Shehab - Thank you for your response. And absolutely - the importance of CX has totally changed and beyond just the P&L! I have a follow up question, how do you champion CX in your organization?

18521
Shehab
Community Debut
1 year ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

RECORDING: How to become your productive best with Jeannie and Colin [Ask Questions]Mission 5

Hello, how often to agents need to have training? And what are some of the courses they can do to learn more?

3526
rashmi.nag
Community Manager
1 year ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Messaging Channels

[Ask questions] Holiday Masterclass: A Roadmap to Messaging Channels!

Hello Freshworks Community! Really looking forward to this session. Here are my questions:How do you train your team to work across these multiple social media channels? How do you manage to provide a seamless customer experience whilst managing different channels

662
nathan drake
Community Debut
1 year ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Announcements and Events

Freshworks Community 2.0 is LIVE !!!! Check out what's new!COMMUNITY NEWS

This is really cool! I’m really looking forward to the Community 2.0! Good luck!

68515
daeejan39
Community Debut
1 month ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Announcements and Events

🚨 ATTENTION PLEASE!! 🚨 Maintenance Hours for Freshworks Community 2.0 ​​​​​​​🔧Community News

Looking forward to the Community 2.0!! Good luck Freshworks Community!

4625
Daniel Söderlund
Skilled Expert
9 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in News and Innovations

WATCH ON DEMAND - Ask your questions to IT/ESM Subject Matter Expert , Alex TranASK THE EXPERT

Hello @alexandertran - looking forward to your session today. These are some of my questions below: Why should customers choose Freshservice over other competitors? How are Freshservice customers leveraging other Freshworks products today? What is the most underutilized feature of Freshservice? What is the most exciting feature for you on the Freshservice roadmap? Thanks in advance! Kate

22620
alyssia.correa
Community Manager
7 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Announcements and Events

Ask your questions to Sales & Marketing Subject Matter Expert , Joselyn MonicaASK THE EXPERT

Hello @Joselyn Monica, it’s great to see these sessions on community! Please find my questions below: I use Excel sheets right now to track my leads manually. How do I bring in the data into the CRM to track them effectively and use the CRM as a simple contact/lead management system?I want to send marketing outreaches via different channels like Email and SMS. I want to build in-depth reports to track and analyse my team efforts, number of leads generated on week-on-week basis? How do I do that? How can I target different audiences in the CRM and send marketing outreaches to them effectively. What are some of the new features we can expect for freshsales? Thanks, Kate

19914
bilal34116
Community Debut
1 month ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in News & Innovations

Ask your questions to CX Subject Matter Expert , Aswin Ayapparaj

Hello @Aswin Ayapparaj - looking forward to the session today! Here’s some of my questions, it would be great if you could answer them :  What are some of the best practices or feature recommendations towards improving overall agent productivity? What kind of channels should be mostly utilized for a B2C industry to have an effective customer service operations? What is one of the most under-utilized feature of Freshchat? Thank you!

616
Kamakshi V
Community Manager
6 months ago
Kamakshi V
Community Manager
Kamakshi VCommunity Manager
published in Announcements and Events

#AskAllyAnything - AMA with Community TeamCOMMUNITY HOURS

Hi Ally, can you please share what is the process and status for the Ideas section?

51212
A
Apprentice
5 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in News & Innovations

Best Practice Webinar with CX Expert, Thriyambakesh RaviSME COUNCIL - CX

Hi @thriyambhakesh.ravi - looking forward to the session today! I’d love if you could address these questions please :We do not use a common order management system and use a legacy system. Will Freshworks integrate with them ? The screenshot you showed me did not look like a normal Freshdesk form. How to shape it this way ?Thanks a bunch!

969
J
7 months ago
Kamakshi V
Community Manager
Kamakshi VCommunity Manager
published in News & Innovations

WATCH ON DEMAND - Live Q&A session with sales & marketing expert Ft. Jessica JeyakumarASK THE EXPERT - SALES & MARKETING

Hello @Jessica Jeyakumar - I won’t be able to attend the session today but would appreciate your inputs on the questions below : Can you please walk me through integrating CRM with my website. I get a lot of leads through some of the forms on my website and currently the land into my inbox but I would like or them to be in the CRM funnel. How customizable and flexible is the CRM? Can I customize it as per my users roles? Do you have any Generative AI capabilities in the CRM? Thanks again and please share the recording post the session @Kamakshi V ! Thanks for hosting these session Freshworks Community!

548
Kamakshi V
Community Manager
6 months ago

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