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Replies posted by Kamakshi V

123 Replies

Kamakshi V
Community Manager
Kamakshi VCommunity Manager
published in Announcements and Events

Meet your Subject Matter Experts, our Freshworks Community Heroes!

Hey @julia.a The issue is now sorted. The page is up again! Thank you for your patience. 

29516
Casey B
Community Debut
9 days ago
Kamakshi V
Community Manager
Kamakshi VCommunity Manager
published in Announcements and Events

Join the Freshworks Insiders Session on Community, hosted by Rhea DeSouza

Hey Everyone!The session will begin at 9:00 p.m. IST! For those who cannot make it, please drop your questions here and we’ll make sure to answer them during the session.If you face any issues with the meeting link, please drop a comment tagging me. Looking forward to meeting you’ll today!

291
Kamakshi V
Community Manager
24 days ago
Kamakshi V
Community Manager
Kamakshi VCommunity Manager
published in Announcements and Events

Meet your Subject Matter Experts, our Freshworks Community Heroes!

Hi @julia.a Thanks for bringing this to our attention. Our support team is investigating the issue as we speak. Apologies for any inconvenience caused by this disruption. This should be sorted soon. 

29516
Casey B
Community Debut
9 days ago
Slicer
Apprentice
SlicerApprentice
asked in Analytics, Reports & Dashboards

Bar Chart by Manufacturer

Hey @Yusuf Ahmed Thanks for your comment. Once the issue gets resolved, please feel free to update the status here and share any resources/articles that might be helpful. 

2
Kamakshi V
Community Manager
27 days ago
DiscoStew
Apprentice
DiscoStewApprentice
asked in API and Webhooks

FreshworksWidget('prefill','ticketForm', { type: ${request} })

Thank you for the update, @Yusuf Ahmed. This issue is now marked as resolved. Please feel free to share any resources or solution articles related to this.

2
Kamakshi V
Community Manager
27 days ago
Yamuna Ramegowda
Apprentice
Yamuna RamegowdaApprentice
asked in How do I....?

Wanted to know did Freshdesk integration available for FreePBX

Thank you for the update, @Yusuf Ahmed Yusuf Ahmed. This issue is now marked as resolved. Please feel free to share any resources or solution articles related to this.

2
Kamakshi V
Community Manager
27 days ago
Juanki
Apprentice
JuankiApprentice
asked in Apps and Marketplace Integrations

impossible to add facebook and instagram channel

Heyy @jackdavid09 I'm glad to hear that you managed to resolve the issue on your own! 

5
Kamakshi V
Community Manager
1 month ago
Ganeshcr14
Community Debut
Ganeshcr14Community Debut
published in Announcements and Events

Relaunching Freshworks Academy: A Brand New Chapter in Learning

Hey @eeha0120 Could you please try to login using this link -https://freshworks.zoom.us/webinar/register/WN_PEN0CUlPSD-sLMOWgA_kyw

45618
eeha0120
Skilled Expert
1 month ago
Ganeshcr14
Community Debut
Ganeshcr14Community Debut
published in Announcements and Events

Relaunching Freshworks Academy: A Brand New Chapter in Learning

Hey Everyone!We will be going live soon!For those unable to attend, please share your questions here, and we'll address them during the session. Also, the event recording will be shared in this thread after the session next week.Looking forward to meeting you all!

45618
eeha0120
Skilled Expert
1 month ago
S
Apprentice
Sue C.Apprentice
asked in Analytics, Reports & Dashboards

Interpret report with multiple widgets

Hey @Sue C. The earlier response was flagged as spam and has been removed. I'll involve our product expert to assist you here.@hemanth.ramya Can you help here?

2
Kamakshi V
Community Manager
2 months ago
Ganeshcr14
Community Debut
Ganeshcr14Community Debut
published in Announcements and Events

Relaunching Freshworks Academy: A Brand New Chapter in Learning

Super excited for this @Ganeshcr14 and @Sangeetha V !

45618
eeha0120
Skilled Expert
1 month ago
S
Apprentice
snewmanApprentice
asked in Analytics, Reports & Dashboards

Analytics report to highlight tickets that have no timesheet entries

Hey @akshita.kanumury Could you please help with the follow up question?

4
Kamakshi V
Community Manager
3 months ago
B
Skilled Expert
BrynCYDEFSkilled Expert
posted in Share your Story

From Bryn: So long and thanks for all the fish!

Hello @BrynCYDEF Thank you so much for your kind words! Wishing you only the best in your new role!Your contributions to this forum are truly valued, and you will be missed!

5
zachary.king
Skilled Expert
3 months ago
S
Apprentice
snewmanApprentice
asked in Analytics, Reports & Dashboards

Analytics report to highlight tickets that have no timesheet entries

Hi @Avni !Would you be able to help @snewman on this? 

4
Kamakshi V
Community Manager
3 months ago
H
Apprentice
hl_wangApprentice
asked in How do I....?

Requested a demo 2 weeks ago and no one from Freshworks has replied.

Hello @hl_wang Thank you for getting in touch with us! We apologize for the delayed response as our team was on a year-end break, resulting in limited staffing.  We will ensure someone from our support team contacts you today. We appreciate your patience and thank you for reaching out here! :)

2
Yusuf Ahmed
Community Manager
3 months ago
G
Apprentice
GSPApprentice
asked in Portals, Emails & Other Channels

ReCaptcha cookie & domain configuration for Widget

Hi @GSP  I’m sorry to hear your challenges. I’ll reiterate this issue with the support team. @hemanth.ramya Could you please check this asap?

4
A
Community Debut
3 months ago
JTAVOLARO
Skilled Expert
JTAVOLAROSkilled Expert
asked in Major Incident Management

Major Incident Limitation

Hello @Ammar KB Can you please look into this?

2
Anusha
Community Manager
4 months ago
goscale
Contributor
goscaleContributor
asked in How do I....?

category is not accessible for this user

Hello @goscale Thanks for your patience. Could you please try again?If not, in the meantime, you can post your question here until the issue gets fixed. I have placed this thread under Freshsales. 

7
goscale
Contributor
4 months ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Dec 2023Release Notes

Not a lot of updates this month but to be expected for December… Great work as always keep the changes coming. Gonna be interesting how SLA’s work with Changes around Planned Start and planned End dates…. Now I don’t like to moan in public forums but this will be my one little piece… but just want to highlight to the admins here to feed back please…. They are implementing a “theme” for Christmas but “Dark Mode” has been asked for about 3-4 years…. can we please work on pleasing hundreds if not thousands of customers. Hello @afautley  We completely agree that it took an unexpectedly long time to add Dark Mode to the RM, which has been the most requested feature on this forum. Your feedback is incredibly valuable, and we're taking it in a positive light. While there aren't many days left for Dark Mode to be implemented, it's in progress, and should be live soon. So, please stay tuned :)While we admins may not have a significant say in prioritising feature requests, but your voice

891716
Priyanka Doshi
Community Debut
4 months ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Dec 2023Release Notes

Appreciate the updates, great work everyone. Whenever I see work on the Freshservice API I get excited! I hope “Assets” is the next area of focus. I also have to echo @afautley request. The community wants dark mode!!!! A suggestion...when a feature or request is released, can you tag the community “Idea” associated to it so that it shows how the product teams are prioritizing feature requests? I am sure it would speak volumes to users if they can see their suggestions and requests become a part of the platform. Just a thought. Thanks! Hello @zachary.king I think that’s a great input. Thank you! We will definitely take this back to our product teams for consideration.

891716
Priyanka Doshi
Community Debut
4 months ago
Julio Azevedo
Contributor
Julio AzevedoContributor
asked in Portals, Emails & Other Channels

Why outgoing emails are blocked for my account ?

Hello @AdriaanB. Thanks for reaching out. I’m tagging @hemanth.ramya from the customer support team, and she will be able to help. 

6
Kamakshi V
Community Manager
4 months ago
J
Contributor
jwood_tempest
asked in Portals, Emails & Other Channels

Agent not receiving email notifications, forwarded emails are not creating tickets!

Hi @hemanth.ramya Could you please look into this issue?

3
J
Contributor
5 months ago
jazoo98
Apprentice
jazoo98Apprentice
asked in Automations

Powershell Orch App Issues

Hi @Rishikesh_L Is this something you can help with?

1
Kamakshi V
Community Manager
5 months ago
Kamakshi V
Community Manager
Kamakshi VCommunity Manager
published in Announcements and Events

Happy Thanksgiving Everyone!

Thank you for all your incredible contributions!!! Bigg Shout-out to -Customer Support & Onboarding - @hemanth.ramya @rajagopal.baladhandayutham @Ammar KB @Jebas @Vidya Deenadayalan  @thushan.bakthesenan @Sudharshan Product Experts -  @suvashini.balashanmugam @ShubhamShrivastava @Aswin Ayapparaj @Preethi Cx expert @Niran  @Vishal Nema @eric.smith @kengon @PriyaRavichandran @neharika.sundar  @Rishikesh_L @thriyambhakesh.ravi @Anand.Elangovan @subhikshaa.ganesh Also extending our thanks to ​​​​​@vishaal.pinisetti  @rashmi.nag @Pooja Ravichandran @rhea.desouza @SnigdhaVittaldev @radhika.narayanan @pradipta.chandra for collaborating with us!

1216
raymondcanilao
Skilled Expert
5 months ago
S
Community Manager
subhikshaa.ganeshCommunity Manager

Freshdesk Release Notes - October 2023Release Notes

Hey @subhikshaa.ganesh Would you be able to help here?

14025
zechaniz
Community Debut
5 months ago

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