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Question

Requested a demo 2 weeks ago and no one from Freshworks has replied.

  • 8 January 2024
  • 2 replies
  • 6 views
H
Rank

Hi,

I used the demos button about 2 weeks ago and no one has reached out to me.

I also created a support ticket which has gone unanswered as well 

Has anyone else experienced this as well?

Please can someone from Freshdesk contact me?

 

Cheers,

Michael

2 replies

Kamakshi V
Rank
Userlevel 6
Badge +8

Hello @hl_wang 

Thank you for getting in touch with us! We apologize for the delayed response as our team was on a year-end break, resulting in limited staffing.  We will ensure someone from our support team contacts you today. We appreciate your patience and thank you for reaching out here! :)

Cheers
Yusuf Ahmed
Rank
Userlevel 3
Badge +5

Hi @hl_wang 

Thank you for reaching out to us and I've looked into your request, and I can confirm that we've created a ticket for you (Ticket #15241218). Our team is actively reviewing your case, and you can expect to hear from us soon. Feel free to respond directly on the ticket if you have any specific details to share or additional questions :) 

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