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We are trying to be more consistent with making sure our team members are booking time to the tickets they work on.

I would like to build an Analytics report (or a Freshdesk view - that would be fine too) that shows all resolved tickets that do not have any timesheet entries against them.

I’ve had a good look through all of the example reports and tried to build one myself, but haven’t had any joy.

Is anyone able to point me in the right direction for this? Has anyone done a report or view similar to this?

Hi @Avni !

Would you be able to help @snewman on this?

 

This isn't possible today. However, this can be enabled by the product team if the request is raised.

CC: @ramkishore.gopalan

Thanks for the response Akshita.

So when you say “enabled” - does that mean it is available in the product already but is not switch on, or will it require development?

Hey @akshita.kanumury 

Could you please help with the follow up question?

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