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asked in How do I....?

My webmail is not showing any text in E-mails received. what should I do to resolve this problem?

VaishnaviGApprentice

asked in Analytics, Reports & Dashboards

Schedule Export of Tickets for a specific set of accounts

Hi,As a CSM, I handle multiple accounts and I would like to schedule a report on a daily basis for all the unresolved tickets associated with my accounts. Does Freshdesk support this feature?

ayoubkhan313Apprentice

asked in How do I....?

Freshworks outlines path to better CX

Freshworks outlines path to better CX

mdouserApprentice

asked in Knowledge Base

Solution Articles Formatting too much whitespace

When I view the solution articles in Agent Mode it looks fine, but the formatting in Customer Portal is much skinnier (there is too much white space on either side of the article - see attached). Any tables I include in the article don’t fit properly. Is there any way to format solution articles so they use more of the available space on the screen? Do I need to be on a specific paid tier or use a custom theme?

carolApprentice

asked in How do I....?

Online forms to create a ticket

Hi Community,I’m trying to automate the creation of the tickets.I built a Microsoft Forms and I want to use Power Automate to send to my support@mycompanyname.freshdesk.com an email and after that, it should create automatically the ticket but I’m not being able to find where I can do that.Also, in general, do you know if Freshdesk has already an online form that I can share via URL and my employees can use it to create the ticket? Thank you very much

LT_LondonApprentice

asked in How do I....?

Can not edit email notifiacation

We wanted to change our requester email notification.We copied in a format from an email template which was correctly displayed,We then saved the template.Since then there is only a white page and we can not access edit mode at all.We have tried to deactivate and re-activate the emails but this also did not help.URGENT HELP would be appreciated, as our customers are not receiving any acknowledgment of their support ticket requests

gummipunktApprentice

asked in How do I....?

GSuite Custom Domain connect

Hi,I try to connect our GSuite Gmail account with a custom domain. Everytime when I filled out the login credentials, the system said the credentials or port are wrong. After that I double checked the user and password and set it up in Thunderbird without any problem.I think the problem is the “less secure app” option from Google. Unfortunately, with GSuite you can’t enable it, you need an app key (like trengo it has: https://help.trengo.com/en/articles/71262-connecting-your-gsuite-domain-to-trengo). Doesn’t support Freshdesk Gsuite accounts? Just forwarding emails isn’t an option for us, because we’ definitly want to have our email address as sender.Best,Patrick

DrewCorpCreationsApprentice

asked in Apps and Marketplace Integrations

Unable to connect to MS Teams

I’m trying to integrate with MS Teams but I continue to get this message in my profile: User is not yet connected from the Microsoft teams end. Say Hi! to the freshdesk bot from teams. I have said ‘Hi!’ to the fresh desk bot from teams. I tried the ‘re-authorize’ button a few times. I’ve tried removing and adding the fresh desk app from teams. I have tried removing and adding the teams app from fresh desk. No matter what I do, I continue to get that message. Any ideas?

scarlettthomas77Apprentice

asked in How do I....?

how to make a profile in fresh work in different font style?

I have a craze to change the font style to all around me so I see the very interesting fonts style on Ezee Fonts so I want to make a profile on fresh work please let me if anyone know about this

ibarriosApprentice

asked in Sales Sequences

2 Teams in the same sales process

Hello community, We are looking for to set one team to prospecting and then another to negociate and close deals. The idea is to have to specialized teams, so in this case team A will be working with the prospect until it got qualified. Then another team will continue the process and will close the deal. Have someone set something like this in freshsales? We have not solve yet how to autoassign to team B, and where teams should be performing their tasks, but we have thought in a couple of alternatives:Team A will be working in Freshsales leads module until conversion and then the deal will be in hands of the team B. In that case how can we autoassign the deal to team B? Team A will be working in Freshsales leads module, then convert into a certain pipeline and then from certain stage team B start working. In that case, how can we autoassign the deal to team BIf you have something similar or ideas please share them with me. I’ll be happy to read you! Regards!Ignacio

MattMoffatApprentice

asked in How do I....?

Setting Up Supervisor/Supervisee Structure in Contacts for ticket view

Does anyone know if there is a way to make it so the supervisors of my contacts can see their supervisee’s tickets? We don’t really want/need these supervisors to have any agent access, they just want to be able to have access to verify that their supervisees are submitting tickets. Thoughts? Feelings? Impressions?

JoeSuarezContributor

asked in Ticket & Workflow Management

Send Email functionality in Workflow Automator Action

When raising a service request, In the Automator Action bit we can send an email (Send Email to). I need to send an informational email to specific contacts (not agents) containing the details of the Service Request . I would like to include the details from the Service Request in to the email body that is being sent out via automator. I can add ticket information in the Condition bit of Automator, but how can I add it to an action?

mackenziefreshdeskApprentice

asked in How do I....?

Attachments as Attachments not hyper links

Is there any option to change how attachments in replies are added; they’re currently hyperlinks and we would like them to be attachments.We’ve had a few instances where we send an attachment in a reply and the customer cant access it due to a firewall on their end that prohibits the opening of hyperlinks from emails. All attachments on freshdesks (that I can see) add to the bottom of the email responses as hyperlinks. Is there any setting I’ve missed that could allow normal attachments and not have it go through a link? Any help on a change to settings or a link to information on it as I can’t find any other issues the same or information on it.

mvidanovicApprentice

asked in How do I....?

Retaining data after the trial period

Hi!We have just started a FreshDesk trial and I was wondering what’s the procedure with our data after the trial period, when we decide on a particular plan?Does it make sense to create teams, knowledge base topics etc. already during the trial period, because that data survives the transition from trial to a final plan?Or is this trial data wiped out along with this auto-generated sample data available in trial environment and the only way is to export all data at the end of the trial period and re-import into new plan? Cheers!

kklingenbergApprentice

asked in Knowledge Base

Automatically added entries to the Knowledge Base via kbase email crashes the app

While testing the functionality documented here: Is there way to add tickets automatically to the solutions or knowledge base?Any email sent to kbase@<yourcompanyname>.freshdesk.com from your agent email address would be created as a draft solution article inside your Freshdesk Account. You can choose to have this email address added as a bcc email if you'd like to have all tickets automatically added to the knowledge base or you can also manually forward the tickets to this email address, which would save them as solution article drafts.I found that tickets do correctly end up as drafts in the Solutions section --the Knowledge Base-- but there’s several issues which happen once you decide to edit them:Upon entering the edit view, the app won’t ever react to actions (publish, cancel, not even menu navigation). I checked the JS console and saw several nasty errors both on Firefox and Chrome. The right bar of “article properties” doesn’t show up. I suspect this is caused by the pre

meganarther38Apprentice

asked in How do I....?

what the font style of the apple logo?I

what the font style of the apple logo?Ihave question I that whats fonts style of the apple logo I see the similar type of fonts style in one of the best websites Fonts Tera

zoejames380Apprentice

asked in How do I....?

how to change the font style in the email?

how to change the font style in the email?I have a question is that how to write an email in a unique and different type of fonts style I like most of the fonts style in one of the best website freefontslike

lgedsonApprentice

asked in How do I....?

Google Account Information

Hi!Can anyone tell me that when we autroize our Google account with any forum, then which kind of information that forums pick from Google Account. I’m little confuse because recently one of my Gamil account hacked.

al_17099Apprentice

asked in How do I....?

Prevent re-opening of tickets

How to we prevent customers from re-opening old tickets? We’re increasingly finding that customers are responding to tickets that are over a year old.None of the old solutions that are posted online now work (they talk about “Observer” rules which no longer seem to exist.

mitchellpontingApprentice

asked in How do I....?

Want to know about the Premium plans and Payment methods

HiI am on trial right now but I want to upgrade immediatly as I want to use it on my website.So please tell me about packages and other question is thatPlease tell me about payment methods which you will accept.Thanks

belmareApprentice

asked in How do I....?

Problem Using the Freshdesk Widget with Rails, Javascript, and Turbolinks

Hey guys!I am using FreshDesk widget and im facing a big problem when performing cached visit. The widget is not beeing deleted when the caching operation executes. So what I get is a cached page with an initialized widget, that breaks the widget and It can't re-initiate it.If I manually destroy it in console, then everything is fine. The question is - how can I make sure that once I make a visit, the widget is destroyed BEFORE the current page is cached?

caygriSkilled Expert

asked in Knowledge Base

Youtube video in KB Articles low resolution

Did you noted the Youtube video in KB Articles have low resolution?I see in my helpdesk all embed video are in low quality but if i open of youtube are perfect!

Muthu KApprentice

asked in How do I....?

Customize Widget.

Hi All, Can the cutomize the widget programatically Remove the "Help" text and change to round Shape using Javascript or CSS <script> window.fwSettings={ 'widget_id':82000001946 }; !function(){if("function"!=typeof window.FreshworksWidget){var n=function(){n.q.push(arguments)};n.q=[],window.FreshworksWidget=n}}() </script><script type='text/javascript' src='https://ind-widget.freshworks.com/widgets/82000001946.js' async defer></script>

carl ericksonApprentice

asked in How do I....?

Specifically what meets the “Respond within” SLA?

v.dieltiensContributor

asked in How do I....?

Emails are not sent

Hi, Freshdesk seems to not sending emails.When an issue is created, no email notification is received (an agent, is marked to received new issue notification).When creating a new agent, we never receive the confirmation emailIn the “notification” section, we never receive any test mail. Any idea ? Thanks, Vincent

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