Getting Started

Hi All - I now find that we can no longer add agents to contact groups? I know this is likely by design, however has something changed as from recenet memory (evidenced by the fact that we have agents within current contact groups) we have definitely been able to add agents to contact groups. A use-case came up internally this past week with regards to new user onboarding - as our onboarding team were unable to add users to a specified a contact group. The users are agents, but (and I have also checked this) we are no longer able to add. Has anyone else experienced this?

Hi everyone,I run customer support for MountainOffroad.com, where we sell Jeep and off-road vehicle parts. Many of our tickets are product-specific, like compatibility questions (e.g., “Will this skid plate fit a 2020 Toyota Tacoma?”) or order-related issues.I’d love to hear how other eCommerce or parts-based businesses are using Freshdesk to: Tag or categorize tickets by product Use canned responses or dynamic content Route tickets based on product type or department Link tickets with product listings or inventory We’re aiming to speed up our response time and reduce back-and-forth for our technical team. If you’ve handled something similar — whether for auto parts or another niche eCommerce setup — please share your workflow or automation tricks!T

Hi everyone! 👋 I’m new here and excited to learn more about how users like you get the most out of Freshworks products — especially around community engagement, troubleshooting, and creative ways you use the platform. community.freshworks.comCan you share: Your top tips for getting started in the Freshworks Community? Any advice on the best ways to ask questions so they get fast, helpful responses? Examples of the most useful kinds of questions or topics you’ve seen here? Also, for a bit of fun — here’s a link to a popular game that I thought some of you might enjoy in your spare time: https://summertimesagasdl.com/

Hi everyone!I’m getting started with Freshworks products and am looking for some best practices when it comes to sharing external resources or links with my team and customers.I’m posting this topic here:🔗 https://community.freshworks.com/topic/newA few questions I have: What are your recommended methods for sharing helpful links or external content within Freshworks (e.g., in tickets, knowledge base, messages)? Are there settings or tips to ensure that shared links are safe and trusted by users? How do you handle external resources when building support articles or workflows? For example, I sometimes reference external game resources like this:🔗

Looks like the training videos I was able to look up on YouTube are quite old.  Are there newer ones I’m not seeing?

Hi everyone,I’m trying to export detailed ticket data from Freshservice, including the full activity history (status changes, assignments, internal actions) into an external database for reporting purposes.The built-in analytics and exports seem limited, and API pulls for large time ranges are slow to run on a regular basis. I’m wondering if there’s a recommended approach or supported method to sync this data efficiently, either through the API, webhooks, or a third-party integration.If anyone has implemented something similar or can share best practices, I’d appreciate the guidance. Thanks.

You can easily do that using android multitool. It allows you to decompile, sign and recompile apk. If you want to see source code, then you should use dex-to-jar converter and convert your app to jar file.APK Sync

Hello everyone,I’m new to the Freshworks Community and really happy to be here!I’ve been exploring Freshdesk and Freshchat recently to improve how I manage customer support and engagement. I’m looking forward to learning from other members here and sharing some ideas too.Thanks to the Freshworks team for building such a great space for discussions!— Kathy Dawson

London has become one of the world’s most dynamic hubs for startups, creatives, digital nomads, and remote teams. With the city’s rapid shift toward flexible working, the need to find a coworking space that offers comfort, productivity, and community has never been more important. Whether you want a single desk, a flexible membership, or a private office inside a shared environment, London’s coworking market provides endless options.This article guides you through the process so you can confidently find a coworking space that matches your schedule, budget, and goals.Why Coworking Has Become Essential in Modern Work CultureThe rise of remote work has pushed individuals and companies to seek hybrid solutions that blend flexibility with structure. Coworking spaces offer that perfect balance. The

Hi everyone,lately I am facing a small issue at home. My rooms don't keep a fresh smell for long and I am trying to figure out which plugin air freshener actually works best. I didn’t expect it to be this confusing honestly. I went through so many blogs and review sites like Wirecutter, New York Times product reviews, and even some home-care blogs like The Spruce and Good Housekeeping. After scrolling through multiple forums and reading tons of user feedback, I kind of narrowed it down to two options.Mostly people were recommending these two products: Glade PlugIns Refills Air Freshener  Febreze Plug In Air Freshener, Odor-Fighting Scented Oil Refill 

Share how joining online communities or using tools like Freshworks has improved your workflow, customer support, or overall business growth. Discuss real experiences, tips, or strategies that made a positive difference in how you connect with and serve your customers.

Hi everyone 👋I wanted to share a quick use case of how our educational project uses Freshdesk to streamline communication with students applying for scholarships.At Oasis Scholarship, we receive hundreds of questions from students about eligibility, required documents, and application status.Using Freshdesk, we created simple ticket categories for each type of query — like “Application Help,” “Documents,” and “Deadline Info.”This has helped us: Automate responses to common questions Track unresolved student tickets faster Maintain transparency and consistency across multiple support agents It’s been a huge time-saver for our small education-focused team.Has anyone else used Freshdesk or Freshchat for managing student or educational communications?

The Streaming app is an Android-based application designed primarily for mobile devices, offering access to live television channels, movies, series, and sports content. It is not natively compatible with Windows or macOS operating systems. To run it on a PC, an Android emulator is required, which simulates an Android environment on your computer. This method ensures compatibility while providing a larger screen and improved performance over mobile devices.Popular emulators include BlueStacks, MEmu, and LDPlayer, all of which are free and reliable options. The process is similar across these tools: download the emulator, install it, obtain the Streaming app APK file, and install the APK within the emulator. Note that this Streaming app is a third-party application, so downloadin

On Stream is an Android application that grants free access to a massive collection of movies, shows, live channels, and more.OnStream APK allows users to access a vast collection of movies and TV shows without having to pay a subscription fee. The app is compatible with Android TV, FireStick, and Android devices and offers high-definition streaming with multiple subtitle options.Overview of OnStreamOnstream app is a free Android streaming app that allows you to watch movies, TV series, live TV, and sports without having to register or subscribe. It is downloaded as an APK from websites like onstream.Chromecast support and external player compatibility are among the features. Because of the possible copyrighted content, its legality is in d

Hi everyone,I’ve recently launched a new platform called My Royal Dream APK (http://myroyaldreamapk.com/) that lets users build and explore immersive 360° visual scenes and VR experiences. I’m exploring how to best integrate it with community support workflows and user feedback loops. I’d love your thoughts on: What features you would expect from a user-community/forum tool for 360°/VR content creators? How do you gather user feedback on new media apps/platforms and turn that into product improvements? Any advice for promoting a user-generated content platform in a niche market (VR / 360° creation) while ensuring support and engagement?

We've been using freshdesk to handle user queries for our gaming platform stumble guys modded version game where users often need quick support related to gameplay issues, update or access problems.I wanted to ask:What are the most effective ways to reduce First Response Time (FRT) in Freshdesk?More specifically: Any automation workflows you recommend? Does integrating Freshchat significantly help? Can we create response time SLAs by issue type (e.g., tech support vs. account help)? Would love to hear what’s worked best for other fast-moving businesses, especially in digital or entertainment industries.Thanks in advance!

SAAS Hills represents a new era of elevated living, offering a harmonious blend of natural beauty, innovative planning, and premium architectural craftsmanship. Designed for individuals and families who seek tranquility without compromising on modern comforts, SAAS Hills delivers a lifestyle shaped by breathtaking views, lush surroundings, and thoughtfully developed residential spaces. This visionary project captures the essence of serene hillside living while integrating contemporary amenities that cater to today’s evolving lifestyle needs.From expansive layouts and eco-friendly designs to world-class facilities and efficient infrastructure, SAAS Hills stands as a testament to refined living with purpose. Every element from landscape to layout is curated to enhance comfort, promote well-being, and provi

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When it comes to finding a reliable Brisbane gold exchange, Cash Your Gold is the trusted destination for selling jewellery, bullion, and coins at the best market rates. Our licensed experts provide accurate testing, transparent pricing, and instant cash or bank transfer payments with no hidden charges. Whether you want to exchange scrap gold, old jewellery, or investment-grade bullion, we ensure a secure and hassle-free process that delivers maximum value. Experience the difference with Brisbane’s most reputable gold exchange service.

In the world of customer experience, authenticity and storytelling matter more than ever. I recently came across Elizabeth Poett Net Worth, which dives into how a seventh-generation rancher built a brand that blends heritage, hospitality, and media. Her journey offers insights into building trust and emotional connection with audiences — something we all strive for in CX. Worth a read if you're exploring brand-building strategies rooted in personal legacy.

Welcome to Tech Crown!This is your starting point in the Tech Crown community — where technology meets innovation. Whether you’re a beginner, a tech enthusiast, or an experienced professional, this forum helps you take your first steps toward learning, sharing, and growing with others in the tech world.Purpose: Introduce yourself to the Tech Crown community Learn how to navigate and use the forum Find guides on posting, replying, and joining discussions Discover popular topics and trending tech categories Get help from moderators and experienced members Topics You Can Explore: Community guidelines and FAQs How to create your first post Tips for building your te

Have you ever wished Instagram offered more privacy settings, an ad-free interface or direct photos and video downloads? If so, you may be wondering how Instander APK differs from the official Instagram App. What special features does this modified version have that instagram doesn’t, and why are so many users moving to it? Let’s explore what Instander APK is and the reasons Android users now favour it.The ability of Instander APK to give users complete control over their instagram usage is one of its most notable features. It changes the way users interact with content on the platform by enabling high-quality media downloads and blocking intrusive advertisements. In contrast to the official app, it gives users more freedom and fewer limitations when using Instagram.The hidden privacy settings in the Instander APK are another intriguing feature. Users can zo

Hi everyone,I’m looking for tips or best practices to make apps run smoother, especially for gaming and high-performance usage. Sometimes heavy games lag or drain battery too quickly, and I’m curious if there are settings, tools, or methods that can help improve overall performance.If you’ve tried any effective solutions or tweaks, I’d love to hear about them. Also, I found some helpful resources on this topic — you can read more here.Thanks in advance for your suggestions!