Using Freshdesk

Hi,  Is it possible to perform a search by the subject with the API?Tranks

Just today on 8/22/2018 we started receiving spam mail at a rate of about 1000 spam messages per minute. (see file unnamed.png)I was able to create some filters to set them to spam + delete each message, but it seems that the messages coming in were double the speed of that the supervisor automation i set to delete them could process spam/delete.A few hours later I am unable to log in due to the account being locked out. I am afraid this may affect our customer base since most of our help guides are based on the solutions page.Our page is: https://aeotec.freshdesk.comWhat do i need to do to unblock our account and completely block out all the spam messages from happening?

Dear Freshdesk Support team,​we already contacted you in ticket #3716683.We're still not able to connect Helpdesk Tickets with Jira Tickets. We already removed browser cache/cookies and checked this in an incognito window.​Our last information is that you rolled out a fix for this issue. But it is not possible to update this API key under API token section under Admin > Apps > settings next to JIRA app because we don't have any field to put in the api token.How can we solve the problem?Thanks for your support and best regardsIrina land in sicht

We noticed today, that since yesterday it seems the webhook json data is treating null differently.  ei: "freshdesk_webhook": {  "ticket_id" : 19,  "ticket_cf_customfield" : "null"}Up till yeterday webhooks were sending out:"freshdesk_webhook": {  "ticket_id" : 19,  "ticket_cf_customfield" : null}Was this an intentional change?  How are we to distinguish from the value null and a string null?  This is causing issues with our custom api integration.This only seems to be affecting webhooks, not API responses. 

We need to capture ticket events, such as Ticket status updated, ticket closed. The frontend App does allow to listen to UI events, like closeTicketClicked. But, there are multiple ways to close ticket, and not events get capture.Are there any events triggered from backend that we can listen to? 

Hello Team,I am working on Freshdesk api and now want to update a ticket with pdf attachment. can anyone please tell me how i can do it?It would be very appreciate.Thank you.

Good day all, we are using the Sprout Plan.Is it possible to change the status of a ticket to resolved or closed via an email?e.g. something like #close or status=closed within the email?Regards

How do I view more than 30 unresolved tickets at once?I have tried adding &per_page=100 and ?per_page=100 at the end of the address line as per the API documentation however it will not work.I see a LOT of other people asking for more than 30 tickets per view as well.Why not just this in as a feature? It's not that hard...We need this!

Hello, I would like to ask about the implementation of phone calls to Freshdesk. Is it possible to connect directly via VoIP? If so, can anyone please send me how to do it? For explanation, we have our own PBX (MyPBX U100), which we need to connect to Freshdesk to pick up calls to support. However, we are not sure whether Freshdesk supports VoIP or whether it is possible to create a ticket using the API at least based on phone calls. Do you have any experience with this, or could you send me some examples how to solve this problem? I know about Frescaller, but we don't want to use their virtual PBX.  Thank you.  Regards,

Hi,I'm trying to fetch all the open tickets in my freshdesk account using the API and Angular 7.When I do the API call to fetch all tickets, I get a CORS error. This is from localhost:4200 and from my live domain that's https.Is there some kind of domain white listing that I need to do and can I connect to the API from localhost while developing and testing?

Its been some months I have been using freshdesk in my application. Yesterday on wards am getting error The remote server returned an error: (400) Bad Request on API calls in both production instance and test. I haven't changed anything in code.

Hi, How to get List of company contacts using company_id.

 Hi,I have gone through quite a lot of documentation. I noticed two different triggers called Observer and Dispatch'r. What exactly is the difference between the two? Also, why is there a need for these two separate concepts. I saw a post in the community forums that suggested unifying the two.Thanks,Ashish

how catch the contact in api in php?

Is there a way to register a new custom field on a object using pure api calls?As part oi an app custom installation procedure, I want to create an additional custom field on the client object, but cannot find a way to perform this task using the API.I can see that I can get a list of custom fields, so could ask the admin person to perform the task on my behalf, but this will not give a good customer experience.

We received spam tickets and spam contacts, Russian letters. I've read about blocking with Dispatch'r based on Russian characters and made these rules, however...I deleted a long list of contacts (spammers), all except two, which keep reappearing even after I click delete and get a positive confirmation "2 contacts deleted" IDs:  1043230694   and  1043232260

As I understand it, I would need to imbed a valid agent's username and password in any API request. This is somewhat impractical - I am the owner and don't want my username and password made available to my programming staff; they don't want their passwords available to each other or to me, for that matter. As a small company, I will have only 3 agents altogether, so adding a non-functional API agent would be relatively expensive.Suggestion (if you agree that this type of agent could/should be free) - create an Agent restriction called "API agent" that doesn't have any authority other than to use the API -- one that doesn't chalk up a fee as a regular agent.

Quisiera saber algún modo de llamar o conectar, etc. a la API de FreshDesk desde un proyecto en C# (ASP.NET)

Hello,I am working on building out a .NET REST Client to wrap around the Freshdesk v2 API. If there are any .NET developpers, I would love to get some feedback.https://github.com/jscarle/Freshdesk.NET

If we update any contact on freshdesk  with prefix '+', the search API is not working.Suppose,We have updated a contact as '+7654367287' on Freshdesk Contact Edit option.then below APIs will not work for contact search./api/v2/contacts?mobile=7654367287/api/v2/contacts?mobile=+7654367287

Has anyone recently started having issues with the FD/SF integration? Ours was working for 2 years and then stopped. On the SF side, it just showed nothing under the tickets list. When I try to update the API key, I get the following error:Unable to connect to Freshdesk. Please check the domain URL and "credentials"I am working with FD support but they seem to be stumped so I'm hoping that someone else has run in to this issue. We are able to get the connection to work in our SF Dev environment so we do have everything entered correctly. We also attempted uninstalling and reinstalling the integration and that did not fix it.

Hello there,I'm using Freshchat API for Wordpress website.Each time, while window loads, seem a gap on the top of the website due to freshchat script.Any solution?Regards,Manika 

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Hi,I've created a custom app that basically renders a button, but the containing iframe is way too large, thus wasting precious space:How can I limit the app height? Nothing I tried worked so far.Thanks, Stephan