Using Freshservice

Hey There! Did you know the Freshworks IT service desk saw a decrease in average resolution time by 32% with Freddy Copilot? 🤔 What is Freddy Copilot? It’s our GenAI powered assistant for agents, designed to streamline workflows and enable more efficient task handling. 🤔 How did Freddy Copilot impact the performance of Freshworks IT ? 🎯 Enhanced written communication 🎯 Efficient ticket handling 🎯 Improved resolution context 🎯 Faster, contextual responses And more! 🌟 Would you like to learn how Freddy Copilot transformed our IT team? Watch this in-demand webinar ! 🚀 It's time for you to join the AI Revolution! Sign up for a demo today and see Freddy Copilot in action! CheersAnupama Phal

Hey There! Today, we're doing a quick recap of Freddy Translate and giving you a sneak peek into an exciting enhancement to this capability coming up this month. 🤔 Dealing with Language Barriers in Support? We know that communication can sometimes be a challenge when offering global support. Language differences can lead to delays in resolving issues and employee dissatisfaction. 🗣 A Quick Reminder: Freddy Translate is Here to Help! For those who missed it, Freddy Translate is a game-changer for distributed support teams. This powerful feature allows you to: Translate Entire Tickets: Instantly translate incoming tickets into your agents' preferred language with a single click. Translate Parts of the Ticket Thread: Selectively translate specific responses in a ticket thread for better context and clarity. Learn more 🌟 Exciting News: Enhancement Coming This Month! We're thrilled to announce that we'll be enhancing Freddy Translate to include a new feature in this month's release: Tran

Hello there! Welcome to this week's edition of Freddy Fridays, where we introduce another game-changing innovation for global support teams - Freddy Translate! 🌟 🔍 Struggling with language barriers in support? How frequently do your service teams struggle to provide support to your global teams? Language differences can disrupt communication, delay issue resolution, and negatively impact overall employee satisfaction. 🗣 Introducing Freddy Translate! Freddy Translate optimizes ticket handling for globally distributed teams by instantly translating incoming tickets into the agent's preferred language. This enables agents to provide fast and effective support, no matter the language barrier. 🤔 Where can you find it? Navigate to Admin > Freddy AI and enable the toggle for Translator. 🤔 How does it work? 🌎 Translate Entire Tickets: Click the Translate option at the top of the ticket.🌎Translate Parts of the Ticket Thread: Use the Translate options available in each ticket response. Le

Hey There! In this week’s edition of Freddy Fridays, we take you through a systematic step-by-step guide to get started with Freddy Copilot! 🤔 What is Freddy Copilot? Freddy Copilot is your ultimate assistant, helping agents improve productivity and thus elevating your overall service efficiency. 🤔 What’s inside this guide? ⚡ An introduction to Freddy Copilot and why it is needed⚡ A 5-step process for admins to easily set up Copilot for their service teams⚡ More on unlocking maturity with Freddy AI solutions⚡ FAQs and resources ✨ Launch and leverage Freddy Copilot successfully -> Download the guide today! ❓ Need a walkthrough of how to use the guide? Sign up for our Freddy Copilot for IT: A Masterclass Series to learn more! CheersAnupama Phal

Hey Freddy Copilot User, We know your insights are invaluable! We’re reaching out to you because your feedback can help us redefine our training resources and support strategies. Wouldn't you love to contribute to the evolution of Freddy Copilot? Take our quick survey and significantly impact how we enhance our AI-powered tools' onboarding and adoption experience.📝 Here's why your input is crucial:🔧 Influence Training Resources: Help us create the most effective and relevant training materials for you and your peers.💬 Shape Support Strategies: Ensure our support systems address your needs directly and efficiently.🚀 Maximize Tool Utilization: Your feedback will help us optimize Freddy Copilot, boosting your productivity and satisfaction. Take a moment to share your experience with us and become an integral part of Freddy Copilot’s journey to excellence. Your voice will shape the future, making it brighter for all users. We appreciate your engagement and look forward to building a be

Hello there! Are you wondering how to integrate AI into your IT service management? Join our upcoming webinar series designed to guide you every step of the way with Freddy Copilot. Here's what we'll cover in our first webinar. Why AI Now? Discover why AI is more than just hype and how it’s transforming service teams to meet modern employee expectations.🌟 Freddy AI in Action: Learn how Freddy AI assists with self-service for employees, boosts agent productivity, and provides critical insights for decision-makers. 🚀 Real Impact: Hear success stories of enterprises unlocking productivity and achieving significant improvements in resolution and response times. 📈 We'll also delve into our exciting roadmap areas to help you unleash the next level of service management. Here’s what you can achieve with Freddy Copilot in the months to come: Achieve high service quality with standardized ticket handling 🗃 Speed meets accuracy - accelerate ticket responses ⚡ Stay ahead of issues with proact

Hello there! Hey there! Welcome to this week's edition of Freddy Fridays, where we show you how you can proactively identify similar tickets 🌟 🤔 Struggling with similar tickets being worked on in siloes? How often do your service teams encounter repeat tickets or miss related issues that could have been resolved more efficiently? Identifying similar tickets manually can be time-consuming and may delay overall issue resolution. 🗣 Get started with Similar ticket suggestions! With Freddy Copilot, agents can detect and correlate similar service requests and incidents across languages. 🤔 How does it work? 🔍 Similar ticket detection: Identify active incidents and service requests similar to the one currently being handled in the service desk.🔍 Cross-language correlation: Identify similar tickets across different languages, ensuring quicker issue resolution regardless of language barriers.🔍 Reference past resolutions: Get visibility into similar issues that have already been resolved a

Hello Community, 🚀 Unlock Seamless Service Excellence with Freddy AI! Step into the future of service management with our interactive, info-packed webinar designed to showcase how Freshservice can transform your IT and business operations. Whether your team is 50 strong or 5,000, we’ve got the right-sized solution for you! If you’re looking for a headstart with Freddy AI, join us to explore: 🎯 AI-Powered Service Delivery with Freddy Copilot: Elevate your service quality and efficiency with intelligent productivity tools. 🎯 Humanized support with Freddy self service: Enable effortless, conversational first-line support with AI-driven Virtual Agents. 🎯 Data-Driven Operations with Freddy Insights: Harness service desk insights to proactively manage and optimize your workflows. Date: August 7, 2024 Time: 10:30 a.m. PDT Get ready to see how Freshservice increases service desk efficiency, delivers unparalleled employee delight, and supercharges your ROI. Don’t just take our word for it -

Hey there! 🚀 Unlock Next-Level Service Excellence with Freddy Copilot! Here’s a chance to explore how Freddy Copilot can elevate your service operations, boost agent productivity, and ensure consistent, high-quality services with advanced generative AI tools. Sign up now for a 30-day free trial and get a first-hand experience of the following benefits: 🎯Efficient Ticket Summarization: Save time with auto-generated summaries. 🎯Fast, High-Quality Responses: Craft professional and informative replies effortlessly. 🎯Accelerated Ticket Handling: Speed up and streamline your workflows. 🎯Enhanced Self-Service: Empower employees with AI-generated help articles. 🎯Simplified Administration: Easily manage service desk activities with conversational AI. Join satisfied customers like Porsche and transform your service operations today. ✨ Sign up for your free trial now and experience Freddy Copilot in action! CheersAnupama Phal

Hey Freshservice Community! Freddy Copilot is transforming the way IT work is done. The customer conversations we witnessed in our recently concluded webinar were a testament to this - here’s a quick roundup for you! 🎉 Last week, we concluded our webinar titled Elevate IT Performance with the power of GenAI. Firstly, thank you for bringing significant participation and an engaging audience to this session. Here are all the resources you’ll need: 🗂 Slideware 🎥 On-demand Recording 💡 More on Copilot Note: If you’ve expressed interest in a Freddy Copilot demo or the free Freddy Copilot trial in this webinar, our teams will contact you soon. Stay tuned! Meanwhile, you can sign up for a personalized demo here . 🙌 PS: Watch this space for more engaging insights around Freddy Copilot! 🎊 CheersAnupama Phal

Hey there! Welcome to this week's edition of Freddy Fridays, where we highlight another GenAI innovation - the Help Article Generator! 🌟 🤔Did You Know? According to the analysis done by the Freshworks Value engineering team, customers can save up to 65% of time in creating help articles. 🤔How is this done? The Help Article Generator aids agents in creating comprehensive help articles and FAQs with ease. By pulling from context publicly available information sources and existing tickets, it can draft quality content in just a few prompts. 🤔 When would you use it? Creating self-help articles can be time-consuming. However, agents need to populate the knowledge base with detailed help articles and FAQ documents to empower employees to find answers through self-service without always relying on the IT service desk. These articles also ensure that Virtual agents and Reply Suggesters find relevant information to function effectively. 🤔 How does it help? 1. Speedy Drafts: Reduce the time

Hey there! In this week’s edition of Freddy Fridays, we spotlight our latest innovations that elevate your service operations game. 🤔 What’s New with Freddy Copilot? Improved Reply Suggestions & Help Article Generation: Our AI now crafts response suggestions and help articles using the existing ticket context. Enhanced Ticket Field Suggestions: Compare suggestions with current field values for more accurate ticket assignment. Multilingual Similar Ticket Suggestions: Detect and correlate similar service requests and incidents with higher precision across different languages. 🔮 What’s coming up? Translator: Translate incoming tickets to better support your global workforce. Stay tuned! 📅 Curious to know more? Join us on June 27th! Want a live walkthrough of these features? We’re hosting a session packed with live demos, exciting updates, and best practices so you can get started immediately. 🚀 Don’t Miss Out! Save your seat and register now to see how Freddy Copilot can boost your se

Hey there! Welcome to this week's edition of Freddy Fridays, where we spotlight one of our latest enhancements: Freddy Copilot Reporting 🎉 🤔Did You Know? Freshservice customers experience an impressive 39% reduction in average resolution time. Curious about the impact of Freddy AI on your own operations? Freddy Copilot reports are here to provide the insights you need. 🤔What is Freddy Copilot Reporting? Freddy Copilot Reporting offers a detailed analysis of how your agents utilize Freddy Copilot and its impact on service desk KPIs. With these insights, you can measure the business benefits of integrating Freddy AI into your daily operations. 🤔How does it work? Track Feature Usage : Monitor usage for Freddy Copilot features that your agents are leveraging. Impact Metrics: Analyze the enhancement of key service metrics, including employee satisfaction scores, average resolution time, average first response time, and first call resolution time. 🤔Where can you find it? Navigate to you

Hey there! Welcome to this week's edition of Freddy Fridays, where we shine the spotlight on one of our recent GenAI innovations - Reply suggester 🎉 🤔Did You Know? Freshservice customers are enjoying an impressive 39% reduction in average resolution time. The secret? Reply suggestions powered by Freddy Copilot! 🤔What is Freddy Copilot? Freddy Copilot is your ultimate assistant, helping agents draft responses instantly. It intelligently pulls content from help articles and existing tickets to generate ready-to-go responses with just a click. 🤔How does it work? 1. Open Your Reply Box: Navigate to where you draft your response. 2. Click 'Generate Response: Let Freddy work its magic. 3. Voilà!: A perfectly crafted response is at your fingertips. Learn more Customers like Porsche use Freddy Copilot to supercharge their agents' productivity and enhance customer satisfaction. 🚀 Time for you to join the AI Revolution! Don't miss out on the efficiency boost. Sign up for a demo today and se

Hello Freshservice Members ! Freddy Copilot is here to transform the way work is done in IT Service Management. We’re thrilled to bring you the Freddy Fridays series, where we’ll share valuable insights, feature highlights, and key updates on recent Freddy events to help you leverage Freddy better! 🙌 So, this week we concluded our webinar titled Unlock Productivity with Freddy Copilot and we loved hosting you! Firstly, thank you for bringing in great participation and being a very engaging audience in this session. Here are all the resources you’ll need: 🗂 Slideware 🎥 On-demand recording 💡 More on Copilot If you’ve expressed interest in a Freddy Demo in this webinar, our teams will connect with you soon, stay tuned! PS: Watch this space for more engaging insights about Freddy Copilot! CheersAnupama Phal

Hello! As we look into planning for the next year, we’d love to hear your thoughts. Take a few second to answer the poll below. Feel free to comment below if you have requests for apps that aren’t mentioned here. Bonus: Also share how your holiday plans are looking like! 🎄🎁🥂