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Archives - Freshdesk

All archived articles of Freshdesk

  • 2,440 Posts
  • 6,096 Replies
2440 Posts
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Apprentice
soporte.itApprentice
posted in Archives - Freshdesk
How do I reset the ticket numbers in my account? Created a bunch of test tickets while confirming email was working. Thanks

You can help me reset the ticket counter. At the beginning, you linked my email personal and all my emails created tickets. I need to reset the ticket counter to number one to start the operation. whit a new emailMy account is okila.freshdesk.com the email is soporte.it@okila.com.mxRegards

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sandieleeApprentice
posted in Archives - Freshdesk
Scammed

I, as well as 100's of other people are being scammed by Amazing Lola.  They use your service to do this.  I have reported this weeks ago and not even any kind of answer from FreshDesk.  Obviously they don't care

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kristjan.mannikApprentice
posted in Archives - Freshdesk
When adding a CC rule, it is removed on sending a reply

We have team mailinglist, which is also connected to Freshdesk - all our emails show this as FROM address.Due to the fact that we need to have all correspondence replicated (including what we send out) in our e-mail inbox, I have created the following rule:When I send a test e-mail to support, then the CC is filled correctly by Freshdesk in the reply entry window.However, on sending the reply from Freshdesk, the CC gets removed.Note that if I add my_support_email@email.com manually to Freshdesk CC box, it does not get removed. And this is the expected behaviour

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natan.mendezApprentice
posted in Archives - Freshdesk
No puedo entrar a mi cuenta

Me dice que el portal no está accesible actualmente Y al intentar entrar como agente me deja recargando infinitamente la página¿Que podrá ser?

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facebook_18807Contributor
posted in Archives - Freshdesk
Table view does not fit whole screen on a 4K monitor

using a 4k monitor the "table view" does not fit the width of the screenit has a fixed width and scroll bars at the bottom of the pageAbout 50% of my screen is gray with a border down each side  I have to scroll to the bottom of the page to find the scroll bar  to move left and right to see the columns.all columns should fit on my screen and the 50% of space down each side should be used Using Chrome 

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juanpedromermozApprentice
posted in Archives - Freshdesk
You are not authorized to access this Freshchat account.

Hi there,I cannot login to my freshchat account anymore.I'm always getting this message after using my login credentials:"You are not authorized to access this Freshchat account."I'm still getting e-mails about new tickets from customers.Thank you.

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omatokApprentice
posted in Archives - Freshdesk
upload image take long time

Hi, I'm using the software from China, And try to paste imaged into tickets but its too slow and take around 1-2 min to paste image, if I don't find solution I have to find another software. my internet speed is 100mb so its not the issue

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micahApprentice
posted in Archives - Freshdesk
using a 1440 monitor the "table view" does not fit the width of the screen

using a 1440 monitor the "table view" does not fit the width of the screenit has a fixed width and scroll bars at the bottom of the pageAbout 40% of my screen is gray with a border down each side  I have to scroll to the bottom of the page to find the scroll bar  to move left and right to see the columns.all columns should fit on my screen and the 40% of space down each side should be used Using Chrome and Opera

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talmiApprentice
posted in Archives - Freshdesk
No activation emails sent to my agents

Hello,it seems like there is no email sent out neither to contacts nor to my agents to activate their account and be able to login. The agents have different email providers (gmail, company mail server, etc.) and therefore it can't be a blocking/whitelist problem. Is there a problemn in the backend? Until this is solved I can not use the product at all.Thank you very much for your help,Kay

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serviceApprentice
posted in Archives - Freshdesk
Tedious message cannot be switched off

We're getting a message:Your Facebook channel cannot be accessed. It looks like your username, password or permission has recently been changed. Re-authorize your Facebook account.If we click the link, we will be taken to an invalid page. We can't turn off the message either. That's a little tedious! Can you please turn off the message? Here the screenrecoding to ithttps://d.pr/i/lnaAyr

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guupanmanApprentice
posted in Archives - Freshdesk
Freshdesk Account blocked

Hi  i'm tryin to access my account for https://millibillislots.freshdesk.com/ but it says that my account is blocked. And it seems that my colleagues' accounts are blocked as well. Could you help me?

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hemanth.ramya
Community Manager
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Contributor
fabrice_14622Contributor
posted in Archives - Freshdesk
{ticket.url} includes https even on http plans

Although Blossom plan stil can't be SSL encrypted (which is insane in 2019 - why not allow us to pay for the certificate or bring our own?), the {ticket.url} tag in returns the url with https as protocol, resulting in alarming messages when the customer opens the link.It should be http for non-encrypted subdomains.

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hemanth.ramya
Community Manager
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giuseppe.giudiceApprentice
posted in Archives - Freshdesk
We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly.

Just navigate to Admin-->Portals-->Portal Name-->Change Logo/Favicon. "We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly."Why?

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vlupanApprentice
posted in Archives - Freshdesk
Different ticket forms

Is it possible to create multiple ticket forms? I need to have external links available for certain forms, or to certain configurations of the form. For example, In the screenshot below, I need a link to the form that has Course Fix Request already selected. 

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haraldApprentice
posted in Archives - Freshdesk
Freshdesk does not load in Firefox

I cannot access the dashboard as well as any other links. There is just a message that an error has occured.macOS Mojave 10.14.3Firefox 65.0.1 64bitAny help appreciated.ThanksHarald

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scott_18612Apprentice
posted in Archives - Freshdesk
Merging two tickets deletes all created notes in non primary.

Maybe this deletes notes created in the primary. This is annoying and deletes important info. Nowhere when you merge does it say that it will delete information. This is unacceptable.

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ravi_19976Apprentice
posted in Archives - Freshdesk
contact search is not working for new users

Searching for contact is not working for new contact. For old contact, search is working. Can you please check?https://crunchgallery.freshdesk.com/ Contact - ravi+18dec@winnow.co is not available in search but account is available. https://prnt.sc/qcfwpoWhile account details page is available.https://crunchgallery.freshdesk.com/a/contacts/2043064102079

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bastian.knochelApprentice
posted in Archives - Freshdesk
Cannot edit contact details

I need to edit details of a contact, but when I save the contact I just get a message, that there has been an error - without further details.I neither can delete the contact. So I am not able to create the contact again.It is just this single contact - other contacts are working fine.How can I solve this problem.thx for helpBastian

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royApprentice
posted in Archives - Freshdesk
Unable to log into Freshworks

Trying to log into my account but seems like i get redirected https://uitsigfacilities.freshworks.com/login?client_id=41441690836303948&redirect_uri=https%3A%2F%2Fuitsigfacilities.freshdesk.com%2Ffreshid%2Fauthorize_callback

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jacque.reynoldsApprentice
posted in Archives - Freshdesk
First Character in Time Log note section does not appear

When adding a new time log, the first character typed in the notes section does not appear - for example, when starting a sentence with the word Change, the word I actually see is hange. The C does not come up. This has been happening for a couple of weeks now.It is also happening to all the other agents in our Freshdesk. Have tried opening in an incognito window and it still occurs.

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oliver_14249Apprentice
posted in Archives - Freshdesk
agent activation email not being received

HiSeveral of our agent activation emails aren't being received. We're using google apps, we've checked the trash, the spam, we've checked the routing logs, nothing. We've clicked  till our fingers are cracked and sore. Any ideas why we aren't getting them? Can someone at FD HQ send one for me?Olly

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hemanth.ramya
Community Manager
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rizapp786Apprentice
posted in Archives - Freshdesk
Your account has been temporarily blocked

hi,I need to access into my account : https://rizapps.freshdesk.com/AccountBlocked.htmlcould you please help me. Because it says my account is blocked. So please help me to get out from here, I want back my account so that I can move forward with freshdesk. Please let me know what to do and how to do?Regards!RajeshLead DeveloperRizApps

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hemanth.ramya
Community Manager
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sumayaApprentice
posted in Archives - Freshdesk
Picture attachments or inserts not showing

Hi, I'm an active agent of Freshdesk. From 04.19.2020 I'm facing a weird issue. When tickets come with attachment such as images, and when I clicked on the images only a big square box appears. Apparently, I can't open any kind of image comes with the tickets. Please solve this issue.

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hemanth.ramya
Community Manager
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Contributor
eriktContributor
posted in Archives - Freshdesk
Cursor randomly jumps back to start in reply/notes

Our agents are reporting a cursor issue while adding notes. See attached image on what a note looks like when it happens. The user was typing 'Missing dealer tax.'. We are using Chrome with the new mint interface. 

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andre.alvesApprentice
posted in Archives - Freshdesk
No new notifications

Until last Friday, my in-app notifications were working perfectly. Today, however, it stopped working. It just indicates "No new notifications":I checked and there are new activities that should be shown in my notifications list (new tickets, for example). And if I click "Show more", nothing happens.Did anyone else also start facing this issue?Thanks!Andre Alves de Lima

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hemanth.ramya
Community Manager

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