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Picture attachments or inserts not showing

  • April 21, 2020
  • 1 reply
  • 652 views
S
Apprentice

Hi, I'm an active agent of Freshdesk. From 04.19.2020 I'm facing a weird issue. When tickets come with attachment such as images, and when I clicked on the images only a big square box appears. Apparently, I can't open any kind of image comes with the tickets. Please solve this issue.

    1 reply

    hemanth.ramya
    Community Manager
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    • hemanth.ramyaCommunity Manager
    • Community Manager
    • April 29, 2020

    Hello Sumaya!


    Try accessing the tickets with attachments and images in an incognito window of the browser. Also, clear the cache cookies of the browser just in case and check if it works. If you are still facing trouble with accessing the images/attachments, please drop an email to support@freshdesk.com and we would be happy to help you!


    Thank you!



    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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