Although Blossom plan stil can't be SSL encrypted (which is insane in 2019 - why not allow us to pay for the certificate or bring our own?), the {ticket.url} tag in returns the url with https as protocol, resulting in alarming messages when the customer opens the link.
It should be http for non-encrypted subdomains.
Is there something planned about this? This looks like a major issue…
Part of our team is actually moving away from Freshdesk because they can't retrieve a ticket from a notification e-mail easily.
Hello Fabrice!
Apologies for the delay in response. When the placeholder, {{ticket.url}} is used, this would generate the default support portal ticket URL in the form of https://domain.freshdesk.com/
If you want the ticket URL to be specific to the product portals you have configured, kindly use the placeholder "Product specific ticket URL" {{ticket.portal_url}}. This would generate http/https based on the product portal security.
Also, I'm happy to inform you that an SSL certificate for a custom portal is free of cost to our customers. Please drop an email to support@freshdesk.com to get SSL certificate enabled for your portals.
Cheers!
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