How do I reset the ticket numbers in my account? Created a bunch of test tickets while confirming email was working. Thanks

  • 9 December 2019
  • 1 reply
  • 943 views

You can help me reset the ticket counter. At the beginning, you linked my email personal and all my emails created tickets. I need to reset the ticket counter to number one to start the operation.
whit a new email

My account is okila.freshdesk.com the email is soporte.it@okila.com.mx



Regards




1 reply

Hello there,


For now, we do not have an option to reset the ticket ID. We are happy to explore the possibilities of this feature being picked up and reach out to you if there are any updates. Kindly note that new enhancements are taken up based on the feasibility and implemented based on the number of asks.


Cheers! 

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