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agent activation email not being received

O
Apprentice

Hi


Several of our agent activation emails aren't being received. 


We're using google apps, we've checked the trash, the spam, we've checked the routing logs, nothing. 


We've clicked  till our fingers are cracked and sore. 


Any ideas why we aren't getting them? Can someone at FD HQ send one for me?


Olly

    Did this topic help you find an answer to your question?

    3 replies

    aravind.sundararajan
    Skilled Expert
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    Hello Olly,


    Glad that our support team was able to help you with this issue. Let me know if you have any further questions.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    L
    Community Debut
    • lfuchu
    • Community Debut
    • 1 reply
    • December 12, 2019

    Hello, I have the same problem. My agents aren't receiving the activation e-mail. Could you please help me. Our domain is @notions.com.do

    hemanth.ramya
    Community Manager
    Forum|alt.badge.img+9
    • hemanth.ramyaCommunity Manager
    • Community Manager
    • 626 replies
    • April 29, 2020

    Hello Luis!


    I can see that our support team has resolved this issue for you. Please feel free to write to support@freshdesk.com in case of any further queries.


    Cheers. :)

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)

    Reply


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