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Replies posted by Surya_narayanan

20 Replies

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astr0b0yContributor

asked in How do I....?

Freshchat SLA - start timer from first client message

Yes this is achievable in Advanced automation, you could set the automation similar to below:

AutonomousApprentice

asked in How do I....?

Live Chat - Resolve chat experience

While we understand that you need the CSAT pop up to be configured to the middle or top of the page, I can confirm we do not have a way currently to configure or customise the position of the CSAP pop up. We shall take this as a feedback to our product team.

Bhaskar KApprentice

CSAT survey in whatsapp

Hi @Bhaskar K @MichaelAcatha @RobL , Yes we have launched the new version of Freshchat where you will have the option to edit and use CSAT for the Whatsapp,Facebook channel. Please feel free to check the below article for the same:https://crmsupport.freshworks.com/en/support/solutions/articles/50000006090-building-a-csat-survey-for-your-messaging-channels

Ali ElshazlyApprentice

asked in How do I....?

Freshchat auto idle message

Hi @Ali Elshazly , You could achieve the same using the Advanced Automaton application. Please feel free to check out the below support article on how you could have the Advanced automation app installed on your account:https://support.freshchat.com/en/support/solutions/articles/50000001731-advanced-automations Once the automation app is installed you could set up automation similar to the below:

mike967Apprentice

asked in How do I....?

How can I change freshchat Help-Icon image src

Hi @mike967, We can see you are trying to customise the Freshchat widget logo with a custom image source. You could do the same as shown in the below sample script.https://codepen.io/arjunpaliath/pen/NLwGRZ

CareShieldApprentice

asked in How do I....?

Office 365 integration with Freshchat

Hi @CareShield, I can confirm that we do not have a native nor marketplace integration option for Freshsuite with Freshchat. We shall take this as a feedback to our product team. Thank you!

ajguzmanApprentice

asked in How do I....?

How to get and send geolocation from whatsapp in chatbot

Hi @ajguzman This is not yet supported within the Freshchat’s end yet. We shall pass this as a feedback to our product team.

mattmadduxContributor

asked in Messaging Channels

Contact Center number in Freshchat SMS

Hi @mattmaddux , Yes we do support the SMS integration within Freshchat now. Please feel free to check out the below article for information regarding this.https://crmsupport.freshworks.com/en/support/solutions/articles/50000004437-setting-up-sms-mms-with-twilio

aldoApprentice

posted in Messaging Channels

WhatsApp blasting message

Hi @aldo , If you are looking for campaign like feature for the whatsapp channel within Freshchat, I can confirm the same is possible. Please refer to the below article for information regarding the same. https://crmsupport.freshworks.com/en/support/solutions/articles/50000003718-how-to-create-whatsapp-campaigns-

chatanamousApprentice

asked in Chatbot and AI

Re-entering chat session

Hi @chatanamous , We have created a support ticket on your behalf to address this. Please track the same using the below link:https://support.freshdesk.com/a/tickets/14815291

SantiagoricomtzApprentice

asked in Chatbot and AI

Attach contact in a bot conversation

Hi @Santiagoricomtz , We currently do not have a direct way to attach a contact information through Bot, But if you have the engineering expertise to build an API to fetch this information the bot will be able to show this fetched information.You can also refer to the below support article that has a brief on how to setup the API library within you bot.https://crmsupport.freshworks.com/en/support/solutions/articles/50000004643-setting-up-your-api-library-in-the-bot-builder?cloud=freshworks

RoryMApprentice

asked in How do I....?

Can't access account settings

Hi @RoryM , This usually happens when the payment/subscription for your Freshchat account has expired. Kindly complete the payment for your account to unlock all the features within your account.

techsupportufiApprentice

asked in Chatbot and AI

freshchat google sheets integration

Hi @techsupportufi , If the current requirement is to push the inputs you are getting in a google sheet/ Excel to a Freshchat account. I can confirm that we currently do not support the same.

techsupportufiApprentice

asked in Chatbot and AI

freshchat google sheets integration

Hi @techsupportufi , currently there are no native options to send/push the data from Freshchat to an google sheet or excel. Since we do not have an native integration option with Freshchat for Google sheet or excel.

mattmadduxContributor

asked in Messaging Channels

Contact Center number in Freshchat SMS

Hi @mattmaddux , Yes we will not be able to use the Freshcaller number for SMS integration as well.

AdewasApprentice

asked in Chatbot and AI

Question repeating itself

Hi @Adewas , we would have to analyse the flow you have setup, hence we have created a ticket for the same, Please follow up using the below link https://support.freshdesk.com/a/tickets/15034455

Anaïs GojobCommunity Debut

asked in How do I....?

Freshchat

Hi @Anaïs Gojob , We currently do not have a way to open the widget for the entire browser page, But there is a way through which the chat widget will open automatically when the page is loaded. You could try the steps mentioned in the below article for the same:https://support.freshchat.com/en/support/solutions/articles/50000001061-how-do-i-open-the-web-messenger-once-my-website-loads-in-freshchat-https://crmsupport.freshworks.com/en/support/solutions/articles/50000004513-how-do-i-open-the-freshchat-widget-once-my-website-loads-

MedulaApprentice

asked in How do I....?

Help with chatbot (FAQs)

Hi @Medula, Sure please check out the below solution article that would link the FAQs present in your account to your bot:https://crmsupport.freshworks.com/en/support/solutions/articles/50000004635-configuring-natural-language-settings-for-the-bot-builder-in-freshchat?cloud=freshworks

MargaretApprentice

posted in How do I....?

Is anyone else in North America having an issue with FreshChat?

Hi @Margaret - We believe this is due to the downtime we had in our product yesterday. I believe the fix for the same should be live now. For future reference please feel free to track the downtime using the below link:https://status.freshchat.com/

jbobbermenCommunity Debut

asked in How do I....?

Chat popup on page load

Hi @jbobbermen, For your queries:1.Is it possible to modify the JS code to only open the full widget if the user is on desktop?Ans: It is currently not possible to determine if the widget is loading in a desktop or a mobile device.2.Is it possible to display a smaller message encouraging users to open the widget instead of the full widget? e.g. like thisAns: You could make use of the chat widget campaign for this use case, Please check out the below article for the same: https://crmsupport.freshworks.com/en/support/solutions/articles/50000003026-how-to-setup-triggered-messages-in-freshworks-crm-

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