Using Freshdesk

Barren is a user-experience focused, full-featured Freshdesk theme. It is a comprehensive, reliable and far-reaching theme that’s created to fulfill the very requirement that Freshdesk has set out to meet. Page layouts can be changed to suit your needs. Barren theme for Freshdesk can be easily customized and comes with a rich set of features to suit the needs of every type of business. It allows for an immersive experience and can be used by small, medium and large content websites alike. Installation and content integration are free. Preview a live demo of Barren Freshdesk theme.    Would you like a full-featured Freshdesk theme with stunning customizable features that corresponds to your brand style or has additional components? Check out Freshdesk branding and customization. 

Dear Freshdesk Team,Hope everything okay.I have two problems that I would like it fixed if possible:An 'Execute Scenario' that will re-assign the ticket to the creator (which is our agent too)A timezone for my country Amman, Jordan. which is +2 GMTThank you

I have created a scenario that assigns the agent to "Event Performing Agent" however when I execute it nothing changes. Scenario definition: Ticket before executing scenario Ticket after taking action looks the same as above even though the actions performed states that is was changed.  Setting other fields, like type and group works fine.   Please advise. Thanks.

I would like to be able to see a list of all tickets that haven't been responded to. Is there a way to filter the tickets to display those?Thanks!

This is a new theme

I'm creating freshdesk theme, how to find all template functions, lets suppose i want to add logo, want to add some conditions how can i do that. is there any template guide line or predefined functions?

It appears that if we delete a ticket and a customer replies to it, the reply is appended to the deleted ticket. It's hence never seen or noticed for action.Would it not be better for it to fork the response into a new ticket? or restore the ticket?Is there a setting or a work around to change this behaviour?

Hallo,is it possible to show the auto-response-emails in the ticket progress?Thank you! 

When I print a ticket in FreshDesk, there are ticket details on top of first page (see image). I would like to add a field with the name Company under the field Group. How does that work and where in FreshDesk do I have to change or add the field. Can someone help me? Thanks for your help and tips.

Is there any idea when the roadmap item is done? i really need to compose a new e-mail to some clients.Can i do it with a workaround until its availible. 

we never seem to get any bouncebacks from invalid/closed mail accounts. They seem to disappear into a blackhole.Anything we're missing on this?

Hi,I want to create a task in my todo list when a ticket is created. I can generate new tasks by email so was wondering if I can use Dispatch'r to send an email to an address when a ticket is created. Seems they can only be sent to Agents and i'd rather not create a new Agent for my task App.Any idea?Thanks, Ant

FS Modern Squirrel is a clean, but content-rich, modern theme for Freshservice portals. To use, simply unzip the folder, and copy the contents of each text file into the corresponding section in "Portal Customization." To report any issues or to share your own modifications to the FS Modern Squirrel theme, please visit the GitHub repository (https://github.com/shecodestoo/FS-Modern-Squirrel).  All my code is 100% free to use and customize as you wish, as long as you are willing to share valuable contributions to the community. Please let me know what you think!

This seems to me like a very basic function but I can't locate how to do it or any request for it. How can we have our customers email us for support and include crucial ticket field/property values such as their user id?Basic Scenario:Customer clicks mailto: link in an app. That mailto: includes a subject line generated by code. That subject line includes custom ticket field value. That field value is automatically parsed and entered into the auto-generated ticket by FreshDesk. This can be very useful for populating a user_id or support code field programatically rather than relying on customer's self-reported data (which is of course often wrong).mailto:support@domain.com?subject=Help request [user_id=1234]The ideal scenario for end-users and for FreshDesk would be that all freshdesk customers use the POST API to populate these fields. But quick&easy will always win. The dev-cost difference between a simple 'mailto' link and a POST API system is large (<1hr vs 2+days).

Hello, I need to change the theme colors of HelpDesk android, I can not totally change the appearance. Could someone ajusar me?

M is Modern. Strong topic colours. Simple typeface. Spotlight rests on your content.    M is Minimal. Preview: freshplugs.freshdesk.com

In customizing my page styles and layout, I find that many times clicking "Preview" actually results in pushing those changes live. Yikes! This defeats the purpose of Preview mode.I didn't hit Save, or Save and Publish, just Preview yet about 1/2 the time my live site now has the changes I just made. I certainly don't want my live site to be where I test my new code.Has anyone else seen this? 

Clear Support is a fully functional theme for your self service portal, including your knowledge base and community forums. You can choose which solutions and forums you want to showcase on your support home page, and add important information on the right sidebar. The theme also includes a Social Buzz widget on the sidebar that brings in your latest and favorite feeds from Twitter. The readme  file explains how you can customize this theme. You will need to host some images attached for the CSS to function properly.You can preview the Clear Support FreshTheme here. 

I've been trying to get this to work for the past couple of days with no luck.  I have 3 products with 3 different websites.  I want unique emails automatically sent to the requestor for each product/brand, and I want the FROM name and email address to be different for each.I tried setting up the 3 products and portals for each of the brands, but I don't see how to set unique reply from names and email addresses.  It also appears that any time I change the New Ticket Created email notification, it changes it for all products/brands.This system looks like it has a lot of potential but the setup for my situation is not clear.Please provide some guidance. Thank you!

Gallerify is a solutions-specific theme that showcases content in a responsive grid layout. The theme is responsive, and seamlessly transitions between wide screens, tablets and mobile devices. This would be perfect if you have a lot of images in your solutions and would like to display them in a neat overview.Note: The first image attachment inside each solution is automatically captured as the thumbnail image in the home screen.The theme works ok even if you don't have images in a solution, but it looks best with images. You can view a live demo here. Please download Gallerify.zip to start using this theme.

AskAway is the most elegant way to show Questions and Answers in your Freshdesk support portal. The FreshTheme is a full-width, 2-column, black and white style layout and neatly displays answered questions vs unanswered questions in two separate piles. The FreshTheme is great as-is for any Q&A centric forums where community engagement and participation is high. You can also customize the theme to showcase other forum types (like taken up Feature Requests vs open Feature Requests, or answered Problems vs unanswered Problems)You can preview the preview the AskAway FreshTheme here.

Hello,Please let me know how, with an API, to get a list of tickets created or updated between two dates/time.This is because I need to extract, every 5 minutes, a list of tickets created or updated in the last 5 minutes. This is because I have to show some statistics in a dashboard.Thanks and best regards

Minimal is a simple no-fills theme that takes everything complicated out of your support portal. It is minimal (duh!), clean and just shows your users what's most important to them - your FAQs and Knowledges base; How to videos; and your community forums. It also has a search bar at the bottom where users can directly enter their queries.Minimal has a standard container in the middle that gives it a retro look. You can customize the colors and styles through CSS.Before you download it preview the Minimal FreshTheme here . 

RoadAhead is a roadmap FreshTheme that displays feature requests in a neat single screen layout. End users can now easily track the status of the requested features with colored labels - Planned, In Progress, Implemented etcThe whole theme is actually just a single page, making it very easy to manage by itself, or incorporate as your product roadmap, as part of another FreshTheme. Please check out a live preview of RoadAhead here .

If a ticket is not assigned to any specific agent but already assigned to a group, what is the Fresdesk's behavior when a customer responds to the ticket? Does every agent (in the group) get a notification e-mail about the reply? If it doesn't, I would really like to see such a behavior.Ville