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Topics started by alyssia.correa

20 Topics

alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in News and Innovations

‘Tis the Season for Dark Mode - Activate the all-new Freshservice experience on your web and mobile app!!

From Dawn to Dark with Freshservice! Hello Freshservice Community!
 Guess what? We've got some seriously cool news to brighten up your day – or should we say, darken it a bit?  Drumroll, please! 🥁 The product idea with the most votes has officially stepped into the limelight! Can't resist a good play on words, can we? To all of you that said,   It’s time to embrace the dark side and unleash your inner night owls! Public Beta for Dark Mode is now LIVE! Hold on to your keyboards because we're over the moon to spill the beans on our latest and greatest update! We're officially launching Dark Mode support for both the web agent portal and our mobile apps. It's not just an update; it's a leap into the sleek, eye-friendly, and downright cool!
 A Sneak Peek into the ShadowsDuring this beta release, you can toggle between the classic light theme and the all-new Dark Mode. To get started, just head to your profile menu on the web or the settings menu on the mobile app and make the switch. Dar

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Jesse Mora
Community Debut
8 days ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Announcements and Events

Freshworks Community 2.0 is LIVE !!!! Check out what's new!COMMUNITY NEWS

Hello, hello Freshworks Community, It’s been a minute and we’re already 6 months into 2023!! We know we say this often, but seriously - where has the time gone?We know we’ve been pretty silent for a while and not had as much activity or updates that you may have been used to, but we do have some exciting developments and news for some of the changes coming your wayyy…. So what are these big changes you ask? Drumrollll pleasee…🥁🥁🥁 We’re RE-LAUNCHING the community, so get ready for⚡⚡🥁 Freshworks Community 2.0 🥁 ⚡⚡ Over the last few months, our team has been tirelessly working to build out this new structure, gathering feedback from our customers and our employees to really elevate your experience in the community. Granted, it’s taken a wee bit longer than anticipated to launch the new version of the community, but that’s because we want to get this right for you - so we can only request for a little bit more of your patience while we iron out a few more nuts and bolts.We’d still lov

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daeejan39
Community Debut
5 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Announcements and Events

Ask your questions to Sales & Marketing Subject Matter Expert , Joselyn MonicaASK THE EXPERT

Hello Freshworks Community Fam!I’m really pleased to announce our second Q&A session with our Sales and Marketing Subject Matter Expert on Wednesday, August 30th (SME) @Joselyn Monica .The Q&A sessions are meant to be open-ended sessions where our community members can directly interact with our SME in a live session and ask anything related to the product - whether it’s upcoming features, product enhancements or current trends in the Sales and Marketing industry!  But first, I’d love to introduce Joselyn and share a little more about her below: Joselyn MonicaSenior Solutions Engineer, FreshworksJoselyn Monica is a distinguished Senior Solution Engineer at Freshworks, who possesses a specialization in the dynamic domains of CRM and Marketing Automation. With over 4 years of hands-on experience, Joselyn has effectively navigated and interacted with a global clientele, extending her influence across markets like the USA, Canada, Australia, India, and APAC. Her involvement include

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bilal34116
Community Debut
2 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in News and Innovations

WATCH ON DEMAND - Ask your questions to IT/ESM Subject Matter Expert , Alex TranASK THE EXPERT

Hello everyone!I’m really pleased to announce our first ever Q&A session with our IT/ESM Subject Matter Expert (SME) @alexandertran on Tuesday, August 29th at 5.30PM CET |9PM IST| 8.30AM PT. The Q&A sessions are meant to be open-ended sessions where our community members can directly interact with our SME in a live session and ask anything related to the product - whether it’s upcoming features, product enhancements or current trends in the IT and Enterprise Service Management industry!  But first, I’d love to introduce Alex and share a little more about him below: Alex TranLead - Solution Engineer, FreshworksAlex is a Solution Engineer at Freshworks where he specializes in the Freshservice product. He consistently works with customers on existing and new ways to leverage the platform to deliver business value. Alex has a decade of IT experience where he most recently was a consultant at ServiceNow and prior to that has held various IT practitioner roles at SAP and J.P. Morgan.

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alyssia.correa
Community Manager
7 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Announcements and Events

AMA with Freshdesk Customer, Shehab Moustafa, Money FellowsAMA

Give a warm welcome to the host of our newest Customer Spotlight Session! 🕵️ Over the next two days, the community is hosting a special Freshdesk customer -@Shehab Moustafa , from Money Fellows. He comes with 17 years of extensive experience in customer happiness & operations management, customer journey design & implementation, strategic planning & execution, business transformation & governance model, people Management, talent management & leadership.He is joining us in the community to answer all your questions (product and/or industry) - so start adding them to the comments below! 📢 Here’s a little bit about Money FellowsMoneyFellows is a collaborative Group Lending and Savings Platform. It is a trusted and more convenient way of finding and managing Money Circles online, by digitizing the traditional, informal offline ROSCA (Rotating Savings and Credit Association) Model, allowing users to meet their financial and saving needs. Alyssia, Community Manager: Wha

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Shehab
Community Debut
1 year ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Announcements and Events

🚨 ANNOUNCEMENT !!!! Update on PRODUCT IDEAS Section 💡

Hello Freshworks Community, As most of you know our Community platform went through a big revamp this year as well as improving many other sections to provide a better user experience.  Incase you missed the update on Community 2.0, here it is !As we had promised, one of our big focus areas has been on improving and upgrading our experience on the "Product Ideas” section - our most popular segment on the Community.We know that the experience there has been less than stellar and we have been working very closely with our Product teams to build a robust process to review and share updates for the feature requests at scale. And share best practices for us to leverage and use the section more efficiently. As we begin revamping the section, please find the updates below:  ✔ All ideas from before 2022 (i.e. 31 Dec 2021) will be closed for voting. This means that while the idea is still in the community, members will no longer be able to vote for them. ✔ Due to the large volume of ideas, our

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J
5 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in News & Innovations

Best Practice Webinar with CX Expert, Thriyambakesh RaviSME COUNCIL - CX

Hey Freshworks Community Fam! I’m really pleased to announce our first Best Practice Webinar - ‘The subtle art of not getting a Ticket’ with our CX Subject Matter Expert (SME) @thriyambhakesh.ravi on Tuesday, September 19, 2023 at 9:00 p.m. IST. Our Best Practice sessions are designed to let our community members directly interact with Subject Matter Experts (SMEs). You'll discover insights and strategies for delivering exceptional customer experiences and make your CX processes more efficient. But first, I’d love to introduce Thriyambhakesh and share a little more about him below: Thriyambhakesh RaviSolutions Architect - FreshworksThriyambhakesh is a Solutions Architect at Freshworks, with over 9 years of expertise in the (CX) industry. He has held multiple CX roles in his previous positions and has a successful track record of over 50 projects within Freshworks. Beyond his professional endeavors, he's deeply passionate about CX. Outside of work, he enjoys playing village cricket and

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millioanireguy12121
Community Debut
7 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Apps and Marketplace Integrations

#WinwithMarketplace : Calendar IntegrationMarketplace

Video #1 - Calendar Integration  We begin the #WinwithMarketplace series by delving into Calendar Integrations available on the Freshworks Marketplace.With the Calendar integration apps with Freshservice, spend less time planning and more time doing. Integrate your Google or Office 365 calendar with Freshservice to add and manage all your calendar events easily. Schedule events with contextFix appointments, arrange meetings, make and keep dates - all in a click Organize group events, update one another and keep everyone in the loop Add ticket-related tasks to your Google Calendar from with Freshservice Add ticket-related tasks to your calendar and easily schedule meeting with your requester Install the App from here | Find more such apps on Freshworks Marketplace here 

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onemoreroti
Community Debut
9 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in News & Innovations

Ask your questions to CX Subject Matter Expert , Aswin Ayapparaj

Hello everyone! How’s it going? I’m really pleased to announce our third Q&A session which is focused on our CX suite of products. Please meet, CX Subject Matter Expert (SME) @Aswin Ayapparaj on Thursday, August 31st who will be hosting the session.  The Q&A sessions are meant to be open-ended sessions where our community members can directly interact with our SME in a live session and ask anything related to the product - Whether it’s new features on the horizon, enhancements to our products, or the latest trends in the CX industry! But first, I’d love to introduce Aswin and share a little more about him below: Aswin AyapparajLead, Customer Success EngineeringFreshworksAswin Ayapparaj is a Lead Customer Success Engineer and an SME in CX at Freshworks, with 7 years of experience in various roles, including Support, Technical Account Management, Operations, Team Management, and Customer Success. He has a deep understanding of customer dynamics across different sectors, such as F

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akhmed760
Community Debut
6 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in News and Innovations

WATCH ON-DEMAND - Product Review Webinar with IT Expert, Suvashini BalashanmugamSME COUNCIL - IT

Hey Freshworks Community Fam! I’m really pleased to announce our first Product Review Webinar with our IT Subject Matter Expert (SME) @suvashini.balashanmugam on Thursday, September 21 at 9:00 p.m. IST. In this Product review session, you will unlock the Power of Business Teams by Discovering different methods for Creating Productive Workspaces.But first, I’d love to introduce Suvashini and share a little more about her below: Suvashini BalashanmugamPrincipal Customer Success EngineerFreshworksSuvashini brings over 8 years of ITSM industry expertise, spanning roles in Support, Presales, Onboarding, and team leadership. Currently, she's from the Freshservice EU Customer Success team, where she specializes in Enterprise accounts across the EU & UK regions. She's passionate about tackling customer challenges and finds joy in immersive experiences like exploring new destinations and engaging in sports. In her free time, she's taken up the intriguing challenge of solving Rubik's cubes w

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Kamakshi V
Community Manager
7 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Announcements and Events

🚨 ATTENTION PLEASE!! 🚨 Maintenance Hours for Freshworks Community 2.0 ​​​​​​​🔧Community News

Hello Freshworks Community,  Attention please!!  The time has finally arrived for us to take Freshworks Community 2.0 - LIVE !! Please note that the migration process will begin from Thursday, 20th July, 2023 and will run over the next few days.While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete. In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we can keep an eye out and amend immediately. We hope these change

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Roshan Habib
Community Debut
9 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in News and Innovations

Unlock the full potential of Freddy Copilot while the beta lasts!

Seize this opportunity to explore Freddy Copilot while it's in beta. Freddy Copilot is not just an AI assistant; it's a productivity powerhouse—a true game-changer in the industry. Fueled by generative AI, Freddy Copilot enhances agent productivity, automates responses, and ensures consistent quality to exceed your customers' high expectations. Get ready for supercharged productivity, faster resolutions, and the ability to save 60% time for your team. Don't miss this exclusive opportunity to shape the future of your customer interactions. Make the most of the Freddy Copilot beta. Learn more To get started, navigate to Admin > Freddy AI > Freddy and enable the capabilities you want to explore. Note: Starting February 5th, 2024, the beta program comes to an end and Freddy Copilot features will only be available as a paid add-on with complimentary access to Freddy Insights.

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PriyaRavichandran
3 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in News and Innovations

Boost productivity and beat burnout: Try Freddy AI for free now

Did you know that your IT teams might be on the brink of getting burnout? According to a recent survey by Gartner, 84% of IT leaders have reported signs of burnout among their direct reports, with work overload being the leading cause.The good news is - you can solve this head-on. AI-powered automation has been identified by 58% of respondents in a recent survey as the key to reducing burnout. And with that, the power to beat this challenge is back in your hands! Get started with Freddy Copilot Beta - your ultimate AI-driven ally.  With generative AI-powered Freddy AI, make your IT staff more efficient, optimize your processes intelligently, and standardize service delivery.And the best part? You can explore the full potential of Freddy Copilot for free during our beta phase.Don't let burnout hinder your team's success. Exercise this limited opportunity and try our free beta period until February 5th, 2024. Take control of your IT operations and transform productivity with Freddy AI Be

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J
Community Debut
1 month ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Announcements and Events

Product IDEAS Section | FAQs

Hello Freshworks Community!Please find the FAQs for the PRODUCT IDEAS section ! Here, you'll find answers to common questions about submitting, sharing, and voting on product ideas. Get the information you need to make the most of your involvement in shaping our products.  ❇FREQUENTLY ASKED QUESTIONS ✳ What is the Ideas Section?The Ideas section on Community is where Freshworks Community members can view, share, submit and vote on freshworks product ideas. This can be feature requests, enhancement to improve the product experience, and more. The goal is to give our community members a voice to share their ideas and get direct feedback from the product team. What can you do in the Ideas Section?   ➡  You can search and view ideas previously submitted➡  Share your inputs/suggestions on submitted ideas➡  Vote on existing ideas that you like➡  Share new ideas What is an Idea? An idea is a member-submitted product feature/enhancement request. It is a recommendation/proposal for features not

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vskrishnan98
Community Debut
3 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Messaging Channels

[Ask questions] Holiday Masterclass: A Roadmap to Messaging Channels!

 We’re pleased to present a LIVE Holiday special masterclass for our Freshchat Customers, and Customer experience enthusiasts! For today’s session we have Mark Dougall, General Manager, Business Systems, Monica Vinader, and @Colin Crowley, CX Advisor Freshworks, who will be discussing all things Messaging! Here are the all the details: SESSION DETAILS: Date: Monday, December 5Time: 5 PM CET | 11 AM ET | 9:30 PM ISTTopic: A Roadmap to Messaging ChannelsVirtual Venue: Live on LinkedIn (@Freshworks) and Freshworks Community (right here!) 👉🏼RSVP here👈🏼 CATCH US LIVE:   If you have any questions for our speakers, feel free to leave them in the comments below! 👇

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nathan drake
Community Debut
1 year ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Announcements and Events

Mission 2: 3 Tips to be faster at Customer Support

Community agent 🕵, do you copy? 🖐 @Leslie.Chan, Lead Solutions Engineer, Freshworks is ready to debrief. Been with Freshworks for almost 3 years now, she is passionate about helping customers digitally transform their customer experience and leveraging new, modern technology like Freshworks to accomplish it.Outside of work, she loves to play tennis and golf and spending time with her two dogs, Tucker (husky) and Buster (labrador)! Here are her 3 tips to be faster at customer support (you don’t want to miss it!)    Top takeaways Having a bot-first platform takes out the tedious work and helps your organization scale as your business grows! Get the data you need to make better operational decisions Last but not least, it’s all in the details of Freshdesk: scenario automation, agent collision detection, internal bots and more. If you’d like to say hello to Leslie, or ask a question, share it in the comments section below!

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Krishozky
Top Contributor
1 year ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Apps and Marketplace Integrations

#WinwithMarketplace : Jira IntegrationMarketplace

Video #3 - JIRA Integration App  We’re back with the third video of the series which focuses on JIRA app for Freshservice. This app will allow you to combine the strength of a robust ITSM solution with a task management tool. Freshservice’s integration with JIRA lets you stay on top of common bugs, helping your IT team directly identify issues that crop up regularly and prioritize them. JIRA lets you easily map status updates and bug-related data to their respective tasks and tickets. Users can track the status of their tickets from right within the support portal, and share workarounds and temporary fixes with each other within the community until their tickets are resolved.  Install the App from here | Find more such apps on Freshworks Marketplace here 

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T
Contributor
2 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Announcements and Events

Exciting opportunity to grow with the Freshworks Paid Apps Program!News

We know business challenges come in all shapes and sizes. A digital finance provider may need help improving agent productivity by integrating several apps into Freshdesk. Or an Indian skincare and wellness company may want to track incoming calls from customers and link tickets to contact information. And that’s exactly where the apps from the Freshworks Marketplace come into the picture. The Freshworks Marketplace is a one-stop shop that allows  developers to build and publish apps (extensions and integrations) and customers to download and use the apps.  Freshworks Paid Apps Program Introducing the Freshworks Paid Apps Program The current marketplace has more than 1300 public apps and now it is ready to get bigger with the Paid Apps Program. To ensure we are consistently delivering a greater experience for our customers and developer partners we are launching the Freshworks Paid Apps Program. The Freshworks Paid Apps Program empowers partner developers globally to build robust futur

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J
Community Debut
1 year ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Automations and Workflows

#TipsTuesday : Ticketing Workflow#TipsTuesday

Hi everyone !We're hoping you're having a good start to the week. Last week we launched #TipsTuesdays - your weekly dose of Freshdesk tips and tricks! In our second edition, we're continuing with the 'Ticketing Workflow' tips which you can find below:  We'd love to hear back if you were able to implement any of these tips. Please do share any cool hacks that you may use which I'm sure the community would would benefit from. We'd also love to hear if there's any specific topic you would like for our teams to address! 

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alyssia.correa
Community Manager
2 years ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Announcements and Events

Freshworks Developer Summit powered by AWS: A Recap

Hello Community!  The first-ever Freshworks Developer Summit powered by AWS that happened in Bangalore on Sep 22nd concluded with a bang, and we are excited to share a few highlights with you. We had an overwhelming response leading to a packed house with over 150+ attendees, 120+ of which were developers from diverse backgrounds and had experience working with multiple tech stacks. The Summit agenda had some awesome speakers lined up throughout the day and some very interesting topics, let's give you a walkthrough!  Opening with the keynote from GWe conceptualized this event toenable more and more developers to build and deploy innovative solutions for the new-age customers who demand unified, seamless, and personalized experiences. Our CEO and founder, Mr. Girish Mathrubootham (also known as ‘G’ within the company), kicked off the event with a keynote session introducing the participants to Freshworks and the role of developers in delivering a delightful customer experience. He also

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alyssia.correa
Community Manager
1 year ago

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