Using Freshdesk

Hello,We need to run a private help desk, where only our clients can enter.Is it possible to disable Sign Up or moderate new users?Thanks!

Has anyone else seen errors when trying to log into the Freshdesk agent portal? Two of my team members are getting non-descript errors such as "Uh oh something went wrong" when trying to log into the dashboard. Occasionally they are able to log in but then when they try to respond to a ticket they get a message pops up in the top right of the ticket saying "something went wrong. Please try again later". This has been happening continually between 13th and 15th May. Freshdesk dev team are looking into it but has not yet been fixed. Has anyone on the community had any luck getting around these errors?

Hi,What I want is, I need to roll out my helpdesk to another department. I have now my IT helpdesk but I also need the other department to have and connect with mine.Is it possible to create another accounts for them under my URL or accounts?Thanks.7490559:2

Is there an easy way to clear out all the example tickets, contacts, and other stuff created with a new account?  We have decided on a plan and we're ready to use it for real data.

I've just installed the Freshdesk App in an Android cell and I a receive an Error message when I try to login. The message does not specifies anything else. I am attaching the screenshot.The domain, username and password are correct; I tried in an other Android cell and they worked fine.

i would like my users to register but not be able to do anything until i approve them is this possible ?

I am configuring my DKIM settings and I would like to ask,Who  will give me the CNAME entries that would have to be added on my DNS, is it freshdesk or do i need to create them from somewhere , manually?if it's the latter, where do i get them?I'm already done setting up my email settings (support email etc.)Thanks.

Hi Everyone,Mint compatible. It's a professional-looking and easy-to-use Freshdesk & Freshservice support portal.All device and browsers accessible and looking beautiful theme which was customized according to the customer's goals.Theme Features Fully Responsive and Retina-readySprout,Blossom, Garden, Estate, Forest plansHomepage categories list & Inner pages categories list with Font Awesome iconsHomepage promoted articles lists with accordion/toggleIncluded Font Awesome iconIncludes additional componentsIncludes free installationCompatible with Freshdesk functions and featuresCompatible with all modern browsersCompatible with Freshdesk MintEasily customizable. You can make changes in future or customize the template on your own.Universal design. The Matrix theme fits many industries and businesses without major customization. Mint compatible. Tell us about your needs and we'll create according to you look of The Matrix Theme or any other theme for your Freshdesk support por

 In the Sprout plan, is is possible to turn OFF the customer survey?  Thank you for answering.

i was sent the email after registering using G suite. however, it says to click the url to activate my account,,, and there is no url? anyone else have this issue?

I have been trying to get the new Slack app integrated after using the old app successfully.When I try to connect to the Freshdesk account in Slack (Windows) I get an invalid credentials error.I have a Blossom account with API accessI've verified the API key is correct and tried generating a new one.What I'm not sure of is the Freshdesk Domain. Do I use our aliased CNAME domain (support@companyname.com) or do I use the Freshdesk org account (companynamehelp.freshdesk.com) I've tried both the the same error.

Hi,I have set the my custom domain(support.trackntack.com) point to trackntack.freshdesk.comBut some issue seems to exist as I click on my support domain it redirects to a page that doesn't exist

Hi,I'm using Freshdesk just for the Knowledge Base feature but I don't want users to submit tickets. How can I disable that option?Thank you.

Hi,when we try to set the SLAs we still get an error. As soon as we enter the values and click away, the values disappear and give us the error (see below).

I'm trying to set up our responses and alerts in a specific way and I'm wondering if anyone else in the community has this set-up.  We're a small shop and there's a lot of coverage overlap.  We also are used to using Footprints and responding to tickets primarily via email.FD now sends multiple alerts to agents and requesters for every update or comment or change or reply.  I'm trying to simplify the flow without losing important communication.  The biggest issue is that there's confusion between emails sent out that are alerts, or informational ABOUT the ticket, but not having anything to do with the actual communication between user and agent.  I want to limit that, and I thought I had.  But if I can't limit it, I want it to be "named" the same thing.  If a ticket is updated because its status changes, I don't want a new email to go out with the subject "Status Change: Ticket Title" because that creates a new email thread.  Then agents complain they get too many emails.  They want to

We are looking for a solution that will do the following:1) When a brain injury survivor submits a question, it will be routed to a group of professionals by region, for example, speech pathologists in Georgia, or Physiotherapists in Oregon.2) We already have a website with a very sophisticated forum that we have invested for years. We would like to hide both the forum and solution on the portal;3) Our budget is very small but there is a large number of professionals who would like to sign up to function as agents. If we upgrade to Blossom, does it mean the monthly payment will apply to every agent? That is going to be way more than what we can afford.4) Will all survivors submitting a question be able to receive answers and interact with the helpdesk with their email?5) How can we integrate with our main site which is built in WordPress. We spent years building our main site.6) How does the SSO work? We have a multisite network with subsides dedicated to different regions and professi

I have one support e-mail x@x.x assigned to „IT” group. When customers send messages to this e-mail all Agents assigned to group „Dział IT” received notification. Since one or two weeks email notification for: Ticket Assigned to Group stoped work.Someone have simillar issue?Of cource i this option is enable in panel.

 When posting a private ntoe it does not stop the response.  eg, if we call a customer rather than reply then we update with a private note to say "Called customer" then the response is not met.  If we add a public note then the response is met.There is too many cases of the engineer not changing to public note which is causing the response timers to not be accurate.  Is it possible to disable the private note option or even make the public note the default option?We treat all tickets on the system as being able to be viewed by the customer at any time so we really do not have any need for the private note function.

Hi! I am trying to find out if its possible to have a requirement for 2 agents approve an article for publishing rather than just one?

Hello,normal, the  communication is initiated by emails from the client.In some cases we need to start the communication to clarify some questions recarding his order. How can we do that in freshdesk?Thomas

Our Atlassian domain is not public. We followed your instructions here and have whitelisted your USA IPs already. Still getting a validation failed error. Where do I go from here? I have not done this part: "For users who are using on-premise JIRA, can make the JIRA domain public by downloading ngrok (check out their website for information on download and installation procedures)." Their instructions are not specific...is this to be installed on the Jira server or on the users' desktops/laptops?Thanks.

Waited about 12 hours and the note wasn't added to the ticket ): I must be missing something! Never received a failed API e-mail. Let me know what you guys think.

Are there any consultants I can pay to help us get set up? Where would I find one?

I keep getting notifications about new posting in the forum. How do I turn those off.

Where is the best place to source and hire developers to create custom code for the support portal page(s)?